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August 2024 by Angela Smith
Let me start by saying Consumer BEWARE! This review is to help others avoid what I've dealt with over the last couple weeks. If you do a little research you will find Accurate Automotive
( also known as accurate radiator or Beaumont radiator) has 2 complaints filed by previous customers with the Attorney general of Texas for consumer protection. There are also some Google and BBB reviews showing others who have had problems as well. Sadly, I didn't know anything until I started to have issues with the mechanic, and did a few searches for myself. I had used this mechanic Jose Rodriguez three times prior and had no issues. This is the reason why I felt safe taking my vehicle to have it worked on at his establishment.
I have used this mechanic in the past and had no problems, but this time was very unhappy with the turnout. I started off by having to pay cash for the parts which is fine, the very next day I received my vehicle paid for labor and my vehicle seem to be running just fine. I had to have my alternator replaced and a belt tensioner. 2 days later I've got warning lights popping up on the dashboard, I take it back to the mechanic he reassures me that it's covered under warranty he's going to change out the alternator states that sometimes these parts can be defective. He replaces the alternator in a quick time frame I leave a happy customer, however my car has warning lights on the dashboard again 2 days later. This time he informs me that he has to talk to the auto parts store to get a refund or have them order a brand new alternator from the dealership. This took several days it interrupted my work schedule, I was left without a vehicle he stated that he had a new alternator in hand would finish my vehicle as soon as possible but stopped communicating properly and started to show untrustworthy behaviors. After the 13th day I had to go in person because he would not answer my calls or respond to my text messages, I find out that he has gotten a refund from the parts store tells me that he has the alternator from the dealership in hand however in person could not show me that he actually had the alternator could not even show me a receipt, I let myself into his shop to go straight to my vehicle pop the hood only to find there is no alternator whatsoever in the car. He keeps telling me that he has the alternator however refuse to show it to me or the receipt , told me that I call him too much more than his own wife, demands that I am not to call him again until 5:00pm that day that he would have everything finished, I received text messages from him at 3:45 p.m. with pictures showing that he had completed the job and the car was ready to go but he demanded that I'm not show up a minute before 5:00 p.m. To pick up my vehicle which is deliberately causing me more time lost and inconveniences. In those text messages he used very foul language made accusations that I was accusing him of being a liar, but hey if the shoe fits wear it! I never called him a liar I just asked for him to show me proof that he did indeed have the alternator and he could not. So this must be his own conscience. There's so many more details and not enough space on this Google review to add them all. When you offer a warranty on your work the customer that's paid in full should have first priority over any other new customer. It seems this guy is very overwhelmed with his workload, and has the tendency to juggle his customers around.
What he should have done is bought the new alternator himself and dealt with the auto parts store in his own time. That would have been the honest thing to do. He should have completed this in a timely manner and not been a difficult person to deal with or contact. He should have thought of the situation he was putting me into having to wait on him to complete the warranty work. He was paid in full on the 1st alternator on August 14th. My vehicle went into the shop August 13th of 2024 and was in and out of his possession until yesterday August 28th
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June 2024 by Gloria Moreno
Jose, has done multiple jobs on my vehicles & Pleased with his mechanical expertise. Very professional & knowledgeable. Will continue to do business with him.
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June 2024 by Carly Bertrand
Absolutely terrible. Will back door you and charge you for work that wasn’t even supposed to be done to your vehicle in the first place.
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June 2024 by corbin owen
The owner is extremely professional and knows what he’s talking about, tells you what you absolutely need done and things that can wait. He also goes above and beyond to make sure you’re a satisfied customer. He even helped me in an emergency after hours. I’ve jumped around multiple mechanics looking for one I can trust to work on things I can’t. I will be returning. Fair price and got the job done at a fair time.
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May 2024 by Cat Bugg
I found Jose to be very knowledgeable and a very respectful young man. His customer service was 100%plus. He kept me well informed on what needed to be done on my vehicle and also included pictures. I would highly recommend him to anyone. He does fantastic work. I will be forever grateful to the person who recommended him to me. He has a customer for life… thanks Jose.
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May 2024 by Tara Bogue
Jose was accommodating, knowledgable, and honest. We brought our vehicle in and he immediately diagnosed the problem and gave us a reasonable quote and repair timeline. He then followed up by calling us the next day to let us know everything was fixed and ready to go, as he promised. I would recommend this repair shop to anyone needing service.
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November 2023 by Christin Cardenas
Jose is very knowledgeable. He lets me know what is wrong and gives me options on what is the most important things that need to be fixed right away and what can wait until later when I can afford it. He sends me pictures of the issues and pictures after he installed the new parts. He is a very honest person. I will definitely be bringing my vehicle back to him.
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November 2023 by GOKUL KADAPARTHI
Jose, the guy was very rude to customers. I dropped my vehicle for a repair. He claimed that he ordered the parts and made me to wait almost for 20 days and didn’t hear back from him. On reaching he just denied that the parts are not yet delivered. He was very rude and assured to refund the amount. Cops came into picture and settled the issue. Although he refunded very less. Approx 10% of the total amount I paid. Do not recommend at all. Very very rude to customers.
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November 2023 by Sai Krishna
I gave my toyota corolla for fender liners change. Instead of replacing it properly, he drilled holes through the dome. The work was very bad.
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November 2023 by Rohith Krish
Not done the work properly and when we talked about it, instead of resolving, he was very rude even though I was calm. 100% don’t recommend this, promises were never cared.
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November 2023 by HIMAJA RAJA
I went to drop my vehicle. He didn’t respond properly and was very arrogant. do not recommend this place.
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November 2023 by krishna rohit
Very rude to customer, they have poor knowledge in cars please I won’t recommend this service center
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November 2023 by Xeno Reaper
Was very rude and did not deliver on the timeline he promised.
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September 2023 by Thomas Campbell
Excellent
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April 2023 by Doug Wilson
My truck has been at Beaumont radiator for over 6 months. I drove it over there and they did something to it were it won't even start now. Do not go to this place.
