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July 2023
They told me I wouldn't be charged for new equipment when I moved then charged me! I told them about it, and they some how blamed it on me. I spent about 5-6 hours on the phone on hold just for several people to hang up on me. A manager was supposed to call me back in a week or two, but it has been two months now. No answer.
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March 2023
They are not the person can be trusted. I tried to setup home security. There are lots of ADT dealer or ADT person will contact me with different price. And dealer told me totally different with installation team. Seems I made a big mistake using the information ADT person offer.
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March 2020
I had an account for three years, over charged my account above contract amount, contacting the BBB, a manager from ADT stated my account would be refunded which was Never done. I over paid the account and ADT won’t refund it, calls every week stating I owe for May and June when my contract ended in April.
