-
November 2023 by Rhonda Deterville
Excellent customer service
-
October 2023 by Chris Burson
Arlene was awesome in setting up my account and ms brittney stole my chocolate chip cookie but made it up to me by sending my kid to space with balloons
-
August 2023 by Rogelio Oseguera
The best attention from all the staff and in Spanish, Miss Mayra Barragan guided me through the process even though she was on vacation, I appreciate it very much.
-
July 2023 by Tiffany
Always willing to help when I am there. Fast service with a lot of smiling faces.
-
July 2023 by Day
I reccomend this location. Great customer service from Ms. Julisa.
-
July 2023 by Tiffany Gutierrez
Great service.
-
August 2022 by Krista Myles
Im giving 1 star just to be able to post because there is no lower star level... Unbelievable bank the audacity is outrageous I would not recommend this bank at all it has to be the worst bank in the world the only good thing about this place is parleane at least she tried to help me way more than I can say for the branch who couldn't even be trusted to submit a single form I mean wow idk what else to say every time I go to this bank branch at 4900 garth rd at Walmart in Baytown its a problem of some kind I am so sick of being let down by this bank I don't need the frustration of it all I will definitely be switching banks.
-
January 2022 by william buse
This has to be the worst bank i have ever opened an account with. They say you have overdraft protection but yet still charge you 32$ for being 2$ overdrawn.... I will be closing this account soon and never opening another at Woodforest. Plus they charge you 10$ for a replacement cardeven if the card is worn out
-
August 2020 by Cameron Davidso
My experience with costumer service is great here
-
July 2020 by Jennifer Tellez
They gave me the wrong account number tied to my name when I was trying to get direct deposit for my job. In result to that, my check deposited in a different account. It’s been 3 days and each day they tell me “tomorrow morning you should receive your funds.” THIS IS A NIGHTMARE!
-
June 2020 by Melissa C.
Where do I start with Woodforest. They are the most outdated bank I have done business with. The only way to activate their debit cards to to go to a branch and use the atm. There was fraud on my debit card, my account was drained, they only caught 2 of the smaller transactions, and reversed them. They said I would have to do a dispute for the rest of the charges even though they were only minutes apart. They make you come in to a branch and sign forms about the fraud, this took me about 30 minutes in the branch. They told me I would get the money back in 3-5 days. That's not the norm, first off. I called back in 4 business days to check on the status to find out the papers were never "sent in" from the branch I visited, so they can't process my money back to me. The customer service "manager" couldn't get ahold of the branch I signed papers at, so they have to request the papers electronically. I was on the phone for 25 minutes while she tried to get someone in the branch to answer the phone, just for her to tell me she couldn't help me today because no one would answer the phone at that branch. Then she continued to question me as if I never went in and signed the papers. They said they do not have to give me any type of provisional credit for the next 10 days and they will get back to me. This bank is a joke.
-
June 2020 by Susan Walden
The employees at this location have always been friendly and very helpful. I haven't had any issues since opening my account years ago!
-
December 2019 by Houssam Oueini
If u have time on ur hands to waste this is a good place to go toIncompetent lazy employees
-
August 2019 by James lobb
I think banks should be open at 8am since working people generally start work at 8am. Banks all say that they're all about customer service but are not open so people can conduct business. I just don't see the purpose of 9am opening.
-
August 2017 by Emily Avila
Yo se las doy a los de Pasadena tx xq los de baytonw tx son muy lentos para atender y de mal modo te atienden?