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March 2024 by Audrey Shankle
My Reeses was missing two shots and I understand the importance of this issue. My problem was the worker: She was neither friendly nor helpful. I ended up calling another facility and the owner found that one of the immunizations was included in a combo shot, of which was up to date. She walked me through finding the other vac which was actually an oral solution. I'm glad the worker was rude: I found a place that I will frequent often.UpdateRe: your inquiry of "if I have the correct establishment."You know well I have the correct establishment: Nonetheless, this is testament of your mediocre service and/or preferential service to specific customers. Your covert attempt of denying the incident instead of being accountable is further reason for the rating and explanation of. From the moment the worker unlocked the door she was rude, unfriendly, and definitely not inviting. Had I not needed boarding on that day, I would have lectureed her on customer service and etiquettes before leaving. Yet I tried to meet all requirements so Reeses could stay. In the end, maybe it was better that she did not. Lastly, I had to rearrange my entire morning schedule and almost missed my flight due to this incident - so yeah I have the correct establishment.
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February 2024 by Jeff Osmun
Awesome people!!!
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December 2023 by Joi Green
We are new to Baytown, TX and needed to board our pooch. What a gem we have found at Town & Country! We love it here for our doodle and they really seem to care about him. They have great space and awesome add on services like treats, baths, playtime, cuddles and grooming. One thing I wish they had was the ability for owners to view during the pets stay (like a camera in the kennel). Great prices too. Thank you!
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October 2023 by Rick Gammill
The ladies that work there are very nice and helpful. My dog, Judge seems to really like it there.
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October 2023 by Jessica H.
My dogs have been going here for years. I've always received great service and have never had any issues.
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September 2023 by David Whitley
They are great with our Bella. We trust them 100%
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July 2023 by Laura
Dropped off my friend's dog and the ladies were friendly. Good atmosphere.
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June 2023 by Ashley S.
I can't say enough good things about this place. My husband and I travel a lot and they are great with our 50+ lb hyperactive dog while we're out of town. We've used them multiple times and will continue to use them. Staff is friendly and truly seem to care for the pets they take care of. Our pup never seems afraid to go or traumatized when we pick her up. I'd highly recommend T&C for your boarding needs.
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January 2023 by T Rodriguez
I've always used a place in Galveston till I found them. Location is great. Young lady is great with dogs, so good that she takes my rottweiler and handles him like her own and he minds. I will continue to use them as long as they are there. Thank yall for taking care of my babies.
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December 2022 by Michael Daly
You guys always take great care of Shiner and he loves going there!
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November 2022 by Stephen B.
They can't keep a damn website working, clearly they don't give a damn about pets in their care...
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June 2022 by Yamilet Garcia
My dog Cass loves staying here. We have been using their services for about five years. They have many amenities they offer your dog and all at a very reasonable price. I definitely recommend them if you live near the Baytown area.
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June 2022 by Paula Nelson
Great staff and lots of interaction...AND they groomed Scooter also. His owner just passed recently so we had to board him for the out of town service. He was glad to be at home but he has stayed with T&C on numerous occasions
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June 2022 by Lana Gaeke
The DIY dog wash machine is broken. Just lost $10 in it, no soap was dispensed. The tub overflowed onto the floor and my feet, the owner obviously care about maintaining their stuff anymore!
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January 2022 by Luis Rome
Everyone here is super sweet! Ive been taking my dog here for years. They are so caring and loving to my dog. Hard to find people you can trust. I definitely recommend them to anyone!
