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February 2024 by Christopher P.
I scheduled a grooming appointment for my Pomeranian. I was asked to bring rabies vaccination record. No problem. I am between vets so I had her full vet record with me. They would not accept it. They said I could have written it because it didn't have the vets signature or a stamp on it. At no time did ANYONE say I needed something stamped or signed. If they had, I would have brought it. So I wasted my time, gas, and stressed my 11 year old dog out just to have to reschedule. I would recommend they be VERY specific regarding EXACTLY what they require before wasting their customers time.
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January 2024 by Robert Dunn
Dont shop here often but when I do prices are reasonable and staff polite and professional.
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January 2024 by Stephanie Rushing
Always very helpful usually stocked well.
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January 2024 by Wendy Songy
Great customer service and good selection. Grace in small pets was very knowledgeable and friendly!!!
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January 2024 by specs Molly
Get quality products
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January 2024 by William Tarpley
Place has a good selection of animal toys and feed
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January 2024 by Sharon Cruze
No employee knows anything g about enything!
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December 2023 by Devin Vargas
The employees are very helpful and nice.
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December 2023 by Gary Clendennen
My Jack Russell Lexi has a bad hip and carries her back leg. Baytown store is refusing to groom her and I totally understand that. The problem is now they are refusing cut her nails even though they have been doing that for several years without any trouble at all and her hip has been bad way before that. I’m not a happy customer! Let me change that to NOT A CUSTOMER ANYMORE! Thank you Petsmart
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December 2023 by D. FOSTER
We went today to buy a ball python. A lot of the workers refused to even touch the snake and one of the ladies said she didn’t “feel” as if we were responsible enough. She refused to let us buy it because of her feelings. I feel like that’s weird.
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November 2023 by Kathy Meek
Petsmart has been a favorite store for my animals. Yes I take them with me at times so they can pick out their own toys. They have a very good selection for food, treats, toys, and everyday items that our 4 legged members of the family need and want. I don’t own fish birds or reptiles but I have talked with others in the store and they do recommend Petsmart for those animals also.
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October 2023 by Aimee sepulvado
I came into petsmart today after my visit to petco. Petco gave my dog what they called a hair cut and messed him up pretty bad. Immediately when I walked into petsmart I was more satisfied than I was with petco and I hadn’t even talked to anyone yet…I asked to speak with a manager and didn’t have to wait long at all, she was very professional and very nice. Petco is a joke compared to petsmart. They were nicer the store was cleaner and there were more options not only with grooming but product wise as well. I will be switching my dog to petsmart and I am going to recommend petsmart to everyone I talk to. They were so extremely nice and I’m surprised they don’t have higher reviews
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October 2023 by May Day
I take my dog here to get groomed. The staff is friendly and kind. They are super patient with my chicken hearted dog who hates the dryer.Update: I couldn't do this when it happened due to my sorrow, but...I had to put my poor dog down in April (due her health progressively getting worse) and towards the end of May the associates at Petsmart called to check on her as I had not taken her in for a groom in about 2 months (I usually took her in every 6 weeks or so). I had to tell them about my dog's passing, and they were sweet and kind. I appreciated that they were concerned about my dog and had called to check on her.Ps: The picture is from Easter of 2022, taken at Petsmart
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October 2023 by Kathy Hall
I went in the grooming area just for a nail trim. They fit me right in.I ended up getting my furbaby washed and nail trim.Harlee was my furbaby groomer and she was awesome!Thank you Harlee!
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September 2023 by Dalton Duncan
This place is better than petco down the road but only marginally. If you want fish though just find a dedicated fish store, there's a few good ones around here, namely Pasadena and Pearland.Upon waiting for a while for some help and finally finding someone, I asked for 6 corys as well as 2 angels. The employee informed me that they will not offer a guarantee on tropical fish when more than 6 are purchased at once.I don't really believe in warrantying a fish so that didn't matter but after telling me that, she whispered something in her radio and then asked what size tank I actually have. I assured her I have more than enough space for them but she acted like she didn't even want to sell me that many.Keep in mind that corys are a very social schooling fish with 6 being the minimum that should even be kept together. I guess petsmart would rather sell them one at a time so they can live lonely lives rather than in groups where they can be social.No pet store should have inexperienced people selling fish. Find someone with a passion or at least a working knowledge. I won't be going back.
