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April 2024 by Onya N.
Kenworth worked on my truck on 4/1/2024 to replace my gaskets and screws. They only replaced my one gasket on too and did not do any other work but still charged me as if they did everything they said. Please see receipt. Don't go to this Kenworth at all.
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February 2024 by Marko Milutinovic
This is the worst experience we EVER had. Truck was pulled in for simple airbag replacement. 4h later truck is not done and when we decided to go to Loves next door they charges us 460$ for diagnostic on broken airbag. Please guys stay away from this scam place. I wish someone comes and shut this place down. Gentleman Andrew Ruggles, service advisor, hang up on me two times while we were trying to figure out why is taking them so long to finish the work. I will make sure upper management hear this out. STAY AWAY FROM THIS PLACE!
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February 2024 by Don Yard
Buy there all the time for the fleet I work for
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September 2023 by Dimitar Angelovski
This shop has zero customer service. They do not have the ability to discuss and resolve any questions and issues on the bill.I don't recommend this shop at all.Stay away.
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June 2023 by Outdoor Dave
Well stocked, knowledgeable staff. Clean place of business.
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March 2023 by Miguel Figueroa
Fast service no waiting line
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March 2023 by Leslie
In and out good customer service, they even carried my batteries for me.
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January 2023 by ARCADIO GOMEZ
Good service ask for Roberto Carlos Gomez
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November 2022 by Keith r
11 days for air dryer and head light
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September 2022 by Mike Pilato
Every time I call to check on my truck for service or calling for parts, this place doesn't answer their phones. I saw a young lady working at the front, but apparently she doesn't know how to answer the calls coming in. They need to really get this problem addressed & fixed. They are losing potential sales because of that. Smh!
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June 2022 by Alicia Gamboa
Keep away from this place!!! They kept me in Baytown for 6 days... paying hotel and all kind of expenses in this cases. I got there on Wednesday. The truck had the fifth wheel locking piston to be replaced, they said that they need to order the part, so they ordered it on Thursday, the part arrived on Friday first thing in the morning. They said "don't worry your truck will be ready in the afternoon and they advised me to check out from the hotel.... GUEST WHAT!!! Friday evening when the parts store was already closed, they find out that the part was a wrong part.... I had to go back to the hotel, It was full and they gave to me the must horrible room ever. I had not option. I went back to te dealer on Monday morning. I was surprised they went to the parts store and got the correct part in 15 minutes. It means this store was 15 minutes away from them and they made me wait 6 days for my truck. I am just starting my business and I lost around $5000, between expenses and the loads I had to canceled. The only thing I heard from them was SORRY ??? Also the two guys in the front desk Service needs to learn to respect people and have a better comunicacion with customers!
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April 2022 by grullon76 76
The only thing I can say is stay away from this place they are real tough they don’t care about the clients is all about the almighty dollar I just learn the hard way today
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November 2021 by Andrew Cook
Hate how you have to wait 4 to 6 weeks for your truck to be done... brought 2 trucks there and they said it would take 4 to 6 weeks for them be dome
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October 2021 by Michael Spaulding
Nice clean rooms, very friendly service. I will definitely stay there again
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September 2021 by Cheyenne Lewis
Nice people and good quality items
