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August 2023 by Luis C.
Bakery Department And who said "Old Fashion Customer Service" was dead? I recently ordered a Birthday Cake with a BLACK PANTHER theme. The ordering was easy. The scheduling was made within a few minutes on a late afternoon on monday, and off I went home. I was picking up the cake on Wednesday morning. The following day, I received a phone call there was a discrepancy with the chosen decorative topping I chose ( there were two options). No problem, I'll go with the other one, i was okay with it but not excited about the decision. A few hours later I received another call, it was the same lady from the prior call, she was so lovely. She told me she understood the importance of a festive birthday cake and she and her staffed looked for a better Black Panther decorative option and found one! They saved the day!! The demeanor of the communication from the Bakery Deptartment was genuine and eager to please. The cake was so delicious. And the Black Panther decorations rocked!
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March 2021 by jaime galindo
I love the honey ham
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February 2021 by Leighann B.
I wish I could give this store zero stars it's the most disgusting grocery store I've absolutely ever been to I went today to get pizza crust purchased two pizza crust and one was full of mold and didn't even have the expiration date until May 2021. I went home opened up the pizza crust found all of the mold so I came back to the get my money back and nobody even apologize to me for my pizza crust being completely full of mold in fact the girl at the customer service register decided that her phone was more important than a customer standing in front of her and then proceeded to not even speak to me after the transaction and then when I told her I could've at least gotten a sorry for having molded pizza she still did not respond with anything.
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October 2020 by Bob Chancellor
I used the Kroger curbside service today for the first time and was completely satisfied with the service. Ordering was easy and the pickup went really well.
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June 2020 by Dennis C.
This was meant for the Kroger on Garth - not on Alexander - my apologies. I don't knkow how to delete this review - so I wanted to edit it . . . I have no knowledge of what the Kroger on Alexander is doing. This store makes no effort whatsoever to enforce its rule about wearing masks either for customers or its own employees. I have complained twice before and they look at me like i'm some sort of lunatic. I have to say that i've yet to find a grocery store that will actually enforce its own rules for whatever reasons - but this store just seems to treat this pandemic as some sort of joke that is eventually going to go away without people having to make changes to their lifestyle for at least the short term. It is very sad that health care workers are putting their lives on the line daily to treat people and yet some feet that it imposition to wear a mask for the 1/2 hr it takes to shop. Those who believe they have the constitutional right to possibly infect others should they be a carrier are . . . . . well I can't really think of a word for it. Sooner or later these simple common sense rules of social distancing and wearing masks when around others WILL have to be enforced . . . why not start now I wonder. Shame on Kroger for it's lip service to trying to combat this thing!
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June 2020 by Shelly A.
Apparently the employees do not think it's their job to clean out the garbage nasty customers leave behind in the shopping carts. This is a poorly designed store with a horrible parking lot.
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May 2020 by Pauline S.
I asked why half the employees (Garth Rd, Baytown, TX) were not wearing masks. I was told that some have health problems that preclude their use. Things such as anxiety attacks. Now if there were only one or two employees making such a claim, I MIGHT believe that they had a legitimate reason. But half the sackers, who were all young people? No, I don't believe that. Just an excuse. And if they can't abide a snug-fitting mask, they could wear a shield. They lack respect for their customers. Their refusal to wear a mask may cause another human being to wind up on a ventilator. Such ignorance and selfishness.
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April 2020 by Brian Hester
Nice little neighborhood grocery store!
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January 2020 by Clay Blasingame
This Kroger is NASTY. Dirty store.
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December 2019 by Donald Smith
I found everything I wanted and even other things they have a great selection on fruits and vegetables and I got some hibiscus tea I've been looking for 2 weeks for this tea !!!!
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December 2019 by Cheyenne Lewis
Love Kroger's deli. Yummy items
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November 2019 by Jackeline Christian-Ortiz
Seems like I'm here everyday. HAHA..... they are very Nice and Friendly very Helpful
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November 2019 by Joel Dimayuga
Love shopping here
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September 2019 by Tazz Flores
Ladies are rude like your bothering them
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August 2019 by Samantha Raymond-Fletcher
Staff isnt always very friendly but they always have what I need. I come here only if I dont feel like driving to walmart or Joe v's
