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“Javier is the best! He is so attentive! Fantastic experience here. He is extremely straightforward with pricing and very helpful. He does not push you to get anything you didn't intend to spend! My only wish is that I had found them sooner.”
“Came in for a ring inspection and cleaning. Grace’s customer service was excellent - she was prompt and very friendly. In about 10 minutes I had a sparkling ring back on my hand and a wonderful experience!”
“My experience at Kay was amazing! Michelle is so sweet and down to earth. She made us feel so comfortable and welcome. Tim was so knowledgeable and helpful. I learned so much about jewelry and he really helped me narrow down what I wanted. The store was very clean and quiet. I’ve been to some locations where I felt so rushed and that was not the case here. Michelle and Tim made my fiance and I feel like they were our personal jewelers. They encouraged me to try different styles that I never would have thought of. They were very patient and I will definitely be back to this location the next time I need to shop for jewelry.”
10:30AM - 5PM
1700 Decker Dr, Baytown
Jewelry Stores
““Old is gold”this saying is perfect fit for this small but good worth of money, type of store.The owner of the Store is very kind and helpful in every ways.It is a ‘must visit ‘ for sure.”
“Amazing jeweler!! He's helped me twice with my grandmother's rings, and he always has a quick turnaround time, and amazing quality of repairs! Not to mention, he handles my heirlooms with respect to the history they hold for me and my family!”
“I absolutely love this place! I have bought all of my jewelry from here & my son (9yrs) has been building his coin collection for the last 4 years with coins from here. The owner is amazing & has made my son truly appreciate his coin collection. This is a picture from today. However, his coin collection is much larger thanks to this place.”
“Needed my engagement ring sized after my fiance being overpriced at Zales. They had it done within 1 day and super reasonable price! Thanks to Shay’s I have my ring just in time for Christmas! Couldn’t be more satisfied with the customer service and my ring!”
“Sold a few unwanted tools to them and i can say they were fair. i scored some rare magazines for my sons rifle for way cheaper than ive seen online. Got a good deal on a Black Powder pistol ive been looking for. its not my favorite pawn shop but i cant say anything negative.”
“I had an amazing experience with Melany at the Baytown James Avery location! She was incredibly patient and kind while helping me switch over more than 10 charms to a new bracelet. Even though the store was busy, I never felt rushed—she took her time and made sure everything was done carefully and beautifully. What really stood out was her exceptional customer service. Melany even suggested I wait for my online order to arrive so we could attach all the charms at once, saving me money and an extra trip. She truly had my best interest and the company’s in mind. Thank you again, Melany—it was absolutely worth coming to Baytown just to be helped by you!”
“Have been here multiple times the past month, and ALWAYS had great customer service, all the staff is very friendly, and helpful. You can tell they want to help you, and want to be working. This one can’t even compete with the one off of Alexander. Went to both in one day, and this location is cleaner, well put together, better organized, and overall just so much better. Will forever do business at this location.”
“The atmosphere is great and as you are walking in, is very welcoming. Employees interact and assist customers. I’ve been dealing with this location for quite few months. If you go in with an attitude and disrespectful, bet you will be treated with the same attitude. I know I will. That’s why I don’t work customer service. Some of the customers when I was in there stink. But they want to be loud and be disrespectful.”
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“Literally... this jewelry store is a "hidden gem". My friend told me about this jewelry store and I drove from jersey village and I found my dream canary diamond ring at a very reasonable price. We said "YES" to the ring. My dream diamond and ring. Very friendly and accommodating, since we drove in from Houston area.Thank you for an amazing experience.”