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August 2024 by Jonathan Contreras
On behalf of my parents.
Be cautious of going here if you are an older person or don’t speak English that well the treatment they will give is no good. I witnessed it one time and had to intervene and speak up for my parent. Specifically the guy working there named Jordan. Unfortunately I was not aware of this sooner but my parents have been struggling with this place and the work and excuses they make is unacceptable.
I personally recommend Crash Champions just down the road never had an issue there.
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June 2024 by Mex Production
They did not want to take my vehicle even after the insurance had sent them my claim and had all the paperwork.
Owell there lost.
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May 2024 by Allen Hall
Franks collision repair has impeccable customer service. From start to finish, my experience was exceptional. The communication and craftsmanship is above the rest. Thank you.
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April 2024 by Pedro Cordoba
I don't recommend it at all, because they did a bad job, they didn't fix everything they had to fix, if the insurance company recommends this place, take another one, except this one, don't waste any inconvenience.
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April 2024 by Richard
Picked my car up today, extremely happy with the work and the finished product. Truly professional with everything. I would recommend them to anyone.
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April 2024 by alfredo alfaro
Franks Collision is a first class repair shop the manager Donny absolutely loves his job and takes care of customers really well. The repair process went very smoothly. Very happy with the work that was done on my mini van. The whole staff was very professional from start to finish.
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February 2024 by Alexandra Babcock
Highly recommend! My car came out looking brand new! Only took about 2 weeks and kept me updated throughout the process. Thank you so much!
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February 2024 by Alisha Anderson
Jordyn was professional, thorough, kind, and prompt. I recommend this place for a fast return on your vehicle, being informed step by step, no hidden fees/pricing and great work. ?? Front desk girls were polite as well.
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January 2024 by Alfred Mansion
Real good
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December 2023 by Andrew Collymore
Highly recommend Franks Collision, their YMCA location is spot on w/ their work. Shoutout to the shop supervisor Mr. Mike for the professionalism & quality work. Also, shout out to their manager Mr. Ben for going above & beyond to help me out. 10/10
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November 2023 by Ty B.
Worst experience I've ever had with them. In the passed I was very satisfied dealing with Rudy, but this is not the same franks since he's left. Juan is incompetent and I literally had to do his job, the two weeks my truck was there he never called me once with any updates. They broke my truck disassembling it and tried to bill it to the insurance, when that didn't work they stopped working on my truck with no call to me. When I finally had enough and expressed to the manager Donny my displeasure he had 0 compassion and even refused to cover the part they broke even tho he finally admitted they were in-fact responsible for the damage after I showed him pictures I had and even seen pictures in their own file of before disassembly. I eventually decided to pick my truck up from them and fix it myself after weeks of being without my vehicle. I will never return to this location it's definitely not the same experience I've had in the passed. Do better franks
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November 2023 by Angel Courtney
As always the best in town.
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November 2023 by Shanise G.
They need throughly check the cars before they give them back. Car stalled on me and died due to them not tightening a bolt on the battery of my jeep compass. It was an easy fix but still really stressful for someone on the go. Due to their Laziness I was left stranded until I could get to someone to look at my car.
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October 2023 by Ykethia Payne
Poor customer service. my car was there for a month. every time I called to check on my car never received a direct answer. It took so long for them to total it out. It has been gone from Frank’s collision on North Main in Baytown, Texas for over a month. The insurance. still has not received the refund check. They are not truthful at Frank’s collision. I was lied to several times about when they mailed out the check. Not a happy customer, poor communication, not trustworthy at all.
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October 2023 by Wendi Rose
I booked an appointment and the girl was incompetent. She told me the following Thursday and when I went that day, she said it was the Thursday I called. Then was turned away. Bad business
