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September 2024 by Drew Finkel
Most people don't like buying cars because the experience is painful.
This was not the case here... 5 stars for actually enjoying the car purchasing experience!
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September 2024 by Samantha Cullars
Gerald made sure we had a wonderful experience when we purchased our new Carnival! He was very knowledgeable and helpful!
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September 2024 by Paula Phelps
I work with Gerald Bailey on purchasing a new vehicle. The service was awesome. We got in there did the paperwork we were out within a matter of an hour; the fastest car purchase ever and the best customer service! I’d recommend Community Kia in Baytown., TX to everyone! Go see Gerald!
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September 2024 by Karen Jean
I visited with Gerald Bailey today and it was most pleasant experience I’ve had at a dealership. I would highly recommend this salesman’s and dealership to anyone in the market for a new/used vehicle. #communitykia
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September 2024 by Brisa Gracia
My first purchase on my car and Jose Arévalo was very helpful meeting the requirements I had for my car ! Did not take long and explained everything very well about my car.
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September 2024 by Rhonda Kincl
We just bought a Kia Telluride. Gabby took such great care of us! She made the experience so enjoyable! She made sure the buying process and all the paper work went through as fast as possible. She gave us a tour of the dealership and made sure we had a good knowledge of our vehicle before we left the dealership. She is Amazing!,
The finance manager was wonderful. He got our paperwork done without any hassle and made the process enjoyable. Thank you both so very much!
We will continue to be loyal customers!
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September 2024 by J. P. Garcia
Y’all messed up my vehicle after a recall work and blamed something else. Y’all gave me the turnaround and dismissed my concern.
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September 2024 by Chad Trousdale
Our Sales Guy Robert took excellent care of us. In the finance dept Vy was very thorough & great at explaining all the details. Victor the Sales Manager helped in assisting getting us the deal we wanted on our new Kia Telluride!
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August 2024 by DeAnna Grimes
Buying a car isn't usually pleasant, this time it was. My salesman (Brad White) was great. We actually enjoyed buying a car. I will be back!
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August 2024 by Jarvius Walker
Jose was really one the best salesman I’ve ever experienced! My process was fast and simple. If you’re looking for someone he’s definitely the person to go too!
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August 2024 by Blanca Velazquez
I definitely recommend Community Kia. Jose Arevalo was our sales guy and he was awesome.
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August 2024 by Jaron Johnson
Dealership didn’t properly replace oil on my vehicle. Oil leaked out while traveling causing my car to break down in the middle of the road. This is a brand new Kia Niro, not even a year old.
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August 2024 by ArmyGuy 152
I am a disabled veteran, so the BLUF (bottom line up front) is that this dealership, Terry (Sales Manager) in particular tried every underhanded dealership trick in order to sell the vehicle below to me. I would watch your pocketbook when dealing with this dealership. Gerald was my salesman, and he was wonderful. I can forgive him for having another appointment at the same time as the appointment he scheduled with me. If you are a veteran DO NOT SHOP HERE!!!! They say they work with USAA but they will steal money from you if you are not careful. Read EVERYTHING!!!
I drove over 7.5 hours in order to purchase this vehicle for my daughter as her previous vehicle was totaled due to hail damage. She had the exact same vehicle. She really wanted the same vehicle again. I informed them that I was paying cash for the vehicle, and since carrying $26,000 in cash is not a safe endeavor, that it would be by wire transfer. They said they could not let the vehicle go with me until the money was in their account, and that there was a $1000 reconditioning fee. After the $1000 reconditioning fee, then the fact that I drove 7.5 hours after being told that it would not be a problem to do a wire transfer from USAA, I decided to walk because they wanted me to get a loan in order to take the car. They of course told me I could pay off the loan the next day, but I knew I could get a loan from USAA for 6% and their loan is 7-9%. Don't forget the loan origination fees that go along with that, and their higher rates are due to the points that the dealerships add in order to increase their profits.
Terry tried to inform me that it cost them $500 in order to "Certify" the Kia. Terry...that should be in the price of the vehicle, and then there was an excuse of the payroll to pay the service department. These were all excuses as to why they could not drop the $1000 reconditioning fee.
Ultimately, I walked away. They lost on money that is going to be spent on a vehicle. It is unfortunate that dealerships such as this one still exist. All consumers due your research and know the car buying process before you allow a dealership to take advantage of you.
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August 2024 by Janeth Munoz
Gerald Bailey was great! We were excited about our purchase and Gerald made it even easier to say yes to my mom car! He went through all the specs and details throughly and answered all our questions. Such a smooth and amazing experience! Thank you!
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August 2024 by Javi Sosa
My previous car gave out during the recent storm and desperately needed a new vehicle. I decided to buy KIA due to the great experience from a close relative.
Brad assisted my husband and I in search of a new vehicle. I tested 3 different vehicles, and Brad was very patient. We did not feel rushed or pushed to purchase anything, which allowed us to make a decision on the vehicle. Brad followed up with me on Monday morning to get Process started. My husband and I came back on Monday evening to close the deal on the vehicle. Process was very straightforward and clear. Gas tank was full when vehicle was handed over.
I LOVE, LOVE my new TELLURIDE.❤️❤️
