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July 2024 by Chintu Patel
I had too visits the bank thrice just to authorize my name in bank account. They told me they can see in the documents my name is authorized but they can’t do until they talked to person who opened our business account. The person opened business account is on vacation for a week. I think staff don’t know how to use their banking software to authorize person into account. I wish I can give them zero for staff knowledge.
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June 2024 by klof21st
Don’t go here. They pushed me aside even after I walked in there after trying to call. They told me that they didn’t have anybody then they told me there all booked”lying”
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June 2024 by Dalvin Conner
Dealing with a beneficiary payment through this location was a joke. Bankers are under qualified. They don’t follow up or follow through. Took about 6 trips to get this completed. Just not qualified for their positions.
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January 2024 by Christina Sanchez
I walked in to change my name on my account after getting married, and it was so easy! The manager was training a new employee, and I was still in and out quickly.
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January 2024 by Moises Villareal
They basically don’t have time for new costumer so Wells Fargo it is…
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January 2024 by Kevin Sotelo MUSIC
Here if you open an account and you're Latino they think you're a Narco hahaha it's ridiculous
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January 2024 by Allen Kang
They let us schedule an appointment and we showed up and they were not even open. Such a waste of time.
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January 2024 by Saim Mahmood
Frustrated and Disappointed: Chase Bank's Inadequate Service and Employee ShortageIntroduction:My recent experiences with Chase Bank have left me deeply frustrated and disappointed due to their glaring lack of service and an alarming shortage of employees. From the need to schedule appointments for even the most basic tasks to the disheartening realization that their staff's hands are tied when it comes to problem resolution, the overall customer experience at Chase Bank has become synonymous with inconvenience.Appointment Dependency:The insistence on scheduling appointments for routine tasks is perhaps the most exasperating aspect of dealing with Chase Bank. Whether it's opening a new account or addressing a simple issue, customers are routinely directed to make an appointment. This unnecessary hurdle not only inconveniences clients but also highlights a systemic flaw in the bank's approach to customer service.Understaffing Woes:Chase Bank's persistent shortage of employees is painfully evident, particularly during busy hours when customers are left waiting in lengthy queues. This understaffing issue not only results in prolonged wait times but also negatively impacts the efficiency of the bank's operations. It's disheartening to witness a renowned financial institution struggling to provide adequate human resources to meet the demands of its clientele.Abandoned Customer Service:One of the most frustrating aspects of dealing with Chase Bank is the seeming helplessness of their employees. When approached for assistance, staff members often express an inability to address issues or provide solutions, leaving customers feeling abandoned and helpless. It's disconcerting to stand in line, only to be approached by an employee who can do little more than take basic information and then leave you to navigate the complexities on your own.Customer Neglect:Chase Bank's approach to customer service leaves much to be desired. Instead of fostering a supportive and customer-centric environment, the bank's current practices contribute to a sense of neglect. The gap between customer expectations and the bank's ability to meet those expectations is widening, and it's disheartening to witness the erosion of trust that results from such neglect.Conclusion:In conclusion, my recent interactions with Chase Bank have left me disillusioned and dissatisfied. The combination of appointment dependency, chronic understaffing, and a lack of empowered employees has transformed what was once a reliable institution into a frustrating experience. If Chase Bank wishes to retain its customer base and salvage its reputation, urgent attention must be given to rectifying these issues and restoring the customer-centric approach the bank was once known for. Until then, I am left contemplating a switch to a financial institution that values and prioritizes its customers' needs
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December 2023 by Todd Rogers
This place is a complete joke. Went 3 times, 3 different days and all 3 times I was told it will be an hour because they only have 1 banker. There are 4 people just sitting there at their desks. I decided to wait, over an hour. I left. Don't waste your time at this place. Complete garbage!!!
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December 2023 by Brandon Ruff
This branch is horrible. The only time I’ve gotten good service is at the ATM. They tell you to make an appointment online then they don’t honor the appointment.
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October 2023 by Mohamed Gomma
Have account there for 15 year - just asked for change and they customer service is rude and have attitude - looked at my paper I asked for change for and said I CANT READ THIS IS THIS 9 OR 4 .I answered her it’s 9I took the change and left I ended up short $20 dollars .When I came back to the bank and I told her I’m short $20 she said AH ok .With attitude - she didn’t even count the money she just give it to me right away !!!!!!!!!!!!
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September 2023 by Mary Styer
Even though this location claims to have a banker to help opens accounts, I'm not sure this is true
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September 2023 by Mary McIntosh
Even though this location claims to have a banker to help opens accounts, I'm not sure this is true
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May 2023 by Renee M.
If you are a white person you better go somewhere else. I stood in line for 25 minutes and was never asked if they could help me. However, they did ask everyone else that came into that branch. I needed to wire something for the business account. It became a huge ordeal and the teller ended up coming to help me after 22 other customers were helped after me. The manager never came out of her cubicle to see what was going on. I will be closing our accounts and never using Chase again. No customer service whatsoever!
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May 2023 by YOMY SAR
I went two times to open an account however I was disappointed with the customers service their personal workers have poor qualifications to complete the open account. Now I thinking to close my credit cards with this bank. I won't have any issues in the future and they're not available to resolve problems with.
