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March 2024 by Arsenault Tools (Andre Arsenault)
Phenomenal service! I was in a real jam and needed new tires before heading on a 2,000 mile journey cross country. Alan and crew bailed me out by staying late and putting on a new set of rear tires. They did some welding to fix a couple support brackets to ensure the truck would make it home in one piece as well. Blown away by their patience and quality of work. Highlight of my trip and gave me the confidence to drive cross country in a new vehicle. I give them the strongest recommendation possible!
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October 2023 by Nikoloz Shubladze
Very friendly and helpful people. Recommend their service.
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July 2023 by Jess Daniel
Outrageous call out fees.Charged for almost 7hrs labor on a 15 minute job , Patching an airlineBaytown to Houston 28 miles $624.97 labor.
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April 2023 by John Turner
I went over the AR&W to get a quick fix done. These guys went over and above what most shops do. The prices are good and the staff is extremely friendly. I would highly recommend these guys if you need some work done. Very trustworthy.
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April 2023 by Daniel Beggs
Was lied to... lied to.. and lied to. They said they would have it wrapped up in a day or two. They didn't pull it in till the next week. Instead of working on my truck they were busy servicing all their local accounts. I spent 2 weeks there in a hotel trying to get a couple fuel lines fixed.. maybe an afternoon woth of labor. The man was nice enough he knows how to tell you what you want to. His wife runs the show. He tries his damdest to clean up her messes and lies. Don't let them lie to you. Go elsewhere.
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March 2023 by Daniel Davis
Nice guys. They got my problem diagnosed quickly. Very knowledgeable. Got me fixed up and back Rolling
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March 2022 by RC Arroyo
I cannot remember the last time I wrote a review. I feel you should not write a review for getting the service for which you are paying. However, I believe AR&W went above and beyond to get us back on the road. Theses folks are all the mechanics you will need when in Houston.We were traveling from Louisiana back to Arizona after our snowbird season was cut short due to me being hospitalized with covid pneumonia. Our diesel pusher RV overheated in Houston and the owners Nancy and Allen jumped in to helps us. Allen, and their best mechanic Mason discovered a problem in our engine. Luckily, we were able to find a new part.Nancy and Allen have two mechanic shops plus a 24/7 emergency roadside service. They are always busy. However, they squeezed us in on their schedule and Allen personally went on the test drive with me which took over an hour. In addition, they followed up with us after we left to see how we were doing. The work was doing properly and the rates were fair. In addition, I did not have to wait 3-4 weeks for spot on a schedule.We have had to use other mechanics throughout the country. However, I have never been moved to write a review until now.
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December 2021 by Manveer Singh
Stay away from this place!!! they are totally a rip off . My truck got there Friday they told me ordering the part from cheapest place around here the part they ordered was 1000$ more expensive then peterbilt then they added 400$ mark up to it . Took almost 5 days for them to get the part peterbiltHad 3 Available in Houston 25 miles away for 1340$ they charged me 2599.00 just for part top of that 8%tax plus Additional 5% to pay on credit card.
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November 2021 by Tonda Goodman
My husband and I broke down on the highway in Lake Charles Louisiana in our semi, we needed to be towed off the highway into Texas. We called AR&W although they were closed, Nancy politely gave us the access code to their locked gate so we had a place to park. I recommend this company not only are they Great people they were extremely professional and friendly. I want to thank you again Nancy for everything including letting us park our trailer on your property until we got our truck figured out...Thank you Mr and Mrs Christopher R. ❤
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October 2021 by Israel Mann
Highly Highly recommend, excellent mechanics, service, very reasonably priced, and got my truck in quick. They went above and beyond to get my truck fixed. Will definitely use them again. Extremely happy with the outcome. If your in the Baytown area needing repairs this is the place.Services: Air conditioning
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October 2021 by Texas
I just called it to get service my truck has stopped engine and check engine light he says $125 to come out which is perfectly fine and then he says $150 to hook up the laptop which is perfectly fine also and then he says it’s $125 per hour minimum of three hours that threw me off right there it’s a rip off man
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October 2021 by Deangelo Coleman
I had a flat tire on one of my drive tires and they pull me in and change it out very quick. Friendly staff as well.
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September 2021 by Michael W.
Broke down on I10. They were able to get me back up and running within 2 hours. Great service and customer appreciation was awesome.
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August 2021 by Mollica Harris
Towed them the truck on SaturdaySaid they will look at it MondayMonday said Monday afternoon Monday afternoon said Tuesday morning Tuesday morning said 3 pm3pm he said he can’t do itHad to take the truck to another shopDon’t awnser there phone they ignore your callsTook it to another shop down the road they fixed it in 2 hoursBad airlineWill avoid this placeI dont recommend themThey are not honest and keep blaming some els all the time.
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August 2021 by SAS
Annual inspection on a trailer. Didn’t even check the lights. So you can imagine how the rest went.
