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February 2024 by Clifford Jacobus
Called in to purchase a truck using my own bank and was told that’s not “allowed” by them, neither would they take a wire transfer for the “cash price” clearly advertised on their website.Was told if I wanted to do that, they would have to increase the price with $2000.This is false advertisement and clearly goes against Federal regulations.You can’t obligate people to finance through Ally or any other bank for that matter.You guys need to check the FTC regulations that govern your industry!
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January 2024 by Stacy Jo Holloway
Kim was very helpful in helping me get fiance to get my vehicle....I am satisfied and would recommend her to anybody that I know that needs help with anybody to get something they really want ....thank you so much Kim ...for making me and my family happy with our vehicle
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January 2024 by Luke Bowers
Was trying to buy a truck from here I’m 8 hours from the dealer they couldn’t give me a out the door price with out pulling my credit so I told them what ever they could after I got a video of the truck to make sure it was on the lot still before I let them put another hard inquiry on my credit the sales man said they couldn’t do that for the buyers order or the video to make sure the truck was still there
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November 2023 by Robert Hathway
Drove an hour to look at a vehicle only to find out the online price is just a bait and switch false advertisement price that they refuse to honor. They wanted $6k more than what they listed it for. Complete waste of time, go somewhere else. Shady practices from a shady dealer owned by Ally Financial.
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August 2023 by John Miller
Do not use this place. I went in and told them not to run my credit as my bank already has my approval. They ran my credit anyways and was saying my bank didn’t know what they were doing to use one of their “real banks”. Then was making a scene about my bank till I told them all that ain’t necessary and no need to be rude. All a scam with them just to get their kick back. Thanks Gulf Coast Ford.
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August 2023 by James Kelley
Bought a vehicle from Reliance yesterday, and my salesman (Tony) was absolutely awesome. He was extremely accommodating, patient, and beyond friendly. Great experience working with him. Also, the manager (Randy) was very helpful and extremely quick to address any concerns and answer any questions, very nice guy as well. Thanks Tony and Randy!
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August 2023 by Daniel Montaño
I saw an advertised price for a vehicle online so I contacted the dealership. After providing trade details and everything, the advertised price is ONLY if you use their financing (no cash or outside financing). There is nothing inherently wrong with that (I get the incentive reasoning and everything else), but what was frustrating is to go through all of that only to be told that the advertised price is not the actual price, with no disclaimers of any sort stating that on the website. In fact, the only disclaimer on the website related to price is that the price is "[n]ot available with special finance or lease offers." Multiple dealerships have similar (but more apparent) practices, where the customer sees a price with a statement that dealer/manufacturer incentives are included. When I called the sales manager to discuss this, he didn't see anything wrong with not having a disclaimer on the website and when I told him I would not purchase and we would just part as friends instead, he hung up the phone without another word. I would have even accepted the higher price, had I known that upfront. But now, instead of the higher price, they are getting $0 on that vehicle.
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May 2023 by Tony Franklin
My Sales Representative Mr. Anthony (Tony) Smith took excellent care of my wife & I during our visit to Reliance Chrysler Dodge Jeep Ram. He was very friendly and honest throughout the entire process and not just trying to make a sale. Going forward, I will purchase all my vehicles from Mr. Anthony Smith. Job well Done!!! ??
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May 2023 by Yolanda Braxton
During my visit to your dealership, my salesman Mr. Anthony (Tony) Smith was very helpful, knowledgeable, and most of all professional and not pushy. I will definitely do business with him again.
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March 2023 by Tony Skeen
**BEWARE **VERY DISAPPOINTED. This company will tell you anything to make a sale. They have TERRIBLE customer service. Stay away from David Zachs car salesman. He will take full advantage of you to get your money, then he’s done with you. His manager supports his actions also and would not even talk to me about the issue. NEVER BUY ONLINE FROM THEM either. I’ve never seen a company like Reliance Chrysler Dodge in Bay Springs Texas treat someone this horrible. They committed fraud and will not try to resolve the lies and terrible customer service after a sell. It’s all over less than $2500 worth of body work they won’t pay to have fixed. You would think a company that size would resolve the issue for that small amount. I won’t give them 1 star but I have to in order for this compliant to post.STAY AWAY AT ALL CAUSE.
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March 2023 by Preston Skeen
Stay away from this dealership. They are a bunch of crooks and liars. We spoke with Salesman David Zach over the phone about a vehicle. (Purchased online because we live out of state) We were told this vehicle was “a lease vehicle and in immaculate condition” upon receiving the vehicle there were multiple obvious dents in it. After further investigation we realized we had been lied to about the vehicles condition in order to make a sale. Liar, David Zach, suggested we get a quote for repairs at body shop and we never heard back from him or his team. Took my money and haven’t heard from them again after multiple attempts of contact.
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February 2023 by Jerremy Shafer
WOW… ?. What a difference from past experience from just a year ago. Aj was great to work with and was very courteous to my wife. the entire experience was so comforting and enjoyable with happy friendly staff all around. I feel much better with my buying experience.Thank you Aj and everyone involved.
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January 2023 by Donnie Casey
My salesman, Mr. Anthony “Tony” Smith and his manager Randy provided excellent customer service during the purchase of my car. They were open and honest throughout my entire visit. They made my buying experience smooth and stress free. Thank you !
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December 2022 by Raquel Pulido
My family and I needed a vehicle to fit 6 of us with low deposit and decent monthly payments. James Dunn sales man, punced in numbers and found exactly what we are looking for and in a matter of time we have our new to us family vehicle. I highly recommend James to sell you your next pride and joy. He will treat you as family and give you the God's honest truth on what you will be driving. I asked him "would you sell this vehicle to your momma?" He said "oh hell yes!" Thank you James for being everything we looked for in a salesman and neighbor! RELIANCE IS THE WAY TO GO to keep it at home! Get with James Dunn to get it Dunn right!
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December 2022 by TheAverageBrokeGuy Jackson
They add on a 6,000 performance package without you asking then it takes going to the manager to get it taken off. They rush you like every other car salesman do. They wont move on the tag price then when you dont like it they reduce the price by 2 thousand and sell It out from under you when your 4 hours away
