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September 2024 by Mason
Out of all the places I’ve lived in Tx, this post office is hands down the worst of them. Anytime it’s even remotely not sunny or even the slightest bit of rain they refuse to deliver packages. It’s always some lame excuse or they just lie and say they delivered it. I don’t know if it’s pure laziness, incompetence or some unwritten rule this place has. Last package they refused to deliver was absurdly small. How hard is it to walk 20’ to my covered porch and throw it on the ground like all the other carriers do? These people are a joke.
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August 2024 by Dino C
The front staff are nice people but overall efficiency stinks. It takes forever to get mail. It takes forever to have a package leave the Bastrop facility. Priority package mailed Monday just now getting to Hutto.
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August 2024 by Edward Shipman
Worker THROWING packages in bin, some bouncing onto asphalt because worker missing bin.
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July 2024 by RJ V
Really appreciate the staff here. They go above and beyond to get the mail where it needs to go.
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March 2024 by Megan Hahn
I want to specifically note this rating for Misty and Adriana at Bastrop USPS. They are who you want helping you with your very sensitive deliveries. I had a live animal shipment coming that got “mis-shipped” by a different Texas facility - not Bastrop’s fault. But when Adriana actually looked into the tracking information and noticed this, she immediately reached out to Misty to see if anything could be done or found out. She didn’t just brush it off and say they’re not here. She cared. Misty tried to contact the other location for me and sent an email to them to try to at least provide water for the animals when her phone attempts failed, knowing their arrival was delayed. She helped more than once with updating on tracking information I could not see on my end. They did finally arrive and by miracle, alive - they called me immediately before the sun rose to tell me they were in and I could come get them. They understood time was very important at this point. Bastrop is fortunate to have these two at their office.Aside from this, our local delivery person comes as expected daily and everything I see that should reach us on my informed delivery is in my mail box as it should be.
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March 2024 by Laurence Glick
2nd time since moving to Bastrop that they have re-keyed/put a new lock on my mailbox in my neighborhood without my requesting it. When I asked they said they hadn't re-keyed any boxes in the last week and maybe it was just stuck. No supervisor available to talk to and they said I just had to wait for someone to get back to me. Until then I don't get my mail.
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March 2024 by Cassandra Carter
The best customer service.
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December 2023 by michael tackett
No waiting, very helpful associates.
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October 2023 by Dolf DeluxeVODS
Customer service is awful. They never pick up the damn phone and somehow can’t hold my package bc of how incompetent the company is.
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October 2023 by Al LeBlanc
The service at the Bastrop PO is friendly and efficient. The surrounding streets could use some work, however.
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October 2023 by Kelley D
What a shame that these postal workers are lazy and never do their job properly
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September 2023 by Tami Engle
Fast friendly service
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September 2023 by Judy Hawes
Usually a line
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September 2023 by Kristopher Gjyli
Excellent.
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September 2023 by Amanda Brey
Employees are helpful and always helpful .
