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December 2023 by Duke Steen
Recently purchased a 2024 Polaris xp 1000 Texas addition from them. First off the customer service was beyond the best. They weren’t trying to push me to buy a sxs just so they could make a profit. They treated me with so much respect and it made my purchase so much easier. They helped me build the sxs to exactly what I wanted it to look like and when they delivered it to my house, it was 100% perfect. They really are the best place I have dealt with with all my sxs purchases over the years. Look forward to continuing doing business with them.
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October 2023 by Kori Castaneda
This was the first purchase of an ATV. Scott Chasm took his time explaining the difference between vehicles to help my find exactly what I was looking for. When I was ready Scott was up front with the pricing with no hidden fees, nothing. In fact, the deal was so amazing that I purchased two. A 570 Polaris and a 450 Polaris. Thank you Scott for your help. This purchase was worth it, already making great memories with my kiddos. When I'm in the market again, I know exactly where I'm going.
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July 2023 by Phillip P.
Worst service experience ever. Dropped off grandsons 2010 Polaris Outlaw 50 on April 14th and told them it wouldn't run. Also told them I had it worked on by a local small engine repair shop and it ran long enough to load back on my trailer and wouldn't start again when i got it home. So, figured I'd bring it to the experts. After a few weeks, got a call that it was the carburetor. I could go the re-built route or new route. Basically $500 vs $1000. Told them I wasn't going to spend $1k on a 13 yr old 4 wheeler that I felt was worth $500. If so, I'd buy him a new one. Needless to say, weeks went by and heard nothing. Finally, got a call that the carburetor kit didn't include a float so I needed to have that also. $65 more. A few more weeks go by and I drop in to see what's taking so long. Couldn't find the part. I was given a date of 05/19 to pick up. Now it's 07/07 and no word. So I stopped by. Service attendant tells me it's still puking gas (won't run) and needs a new carb. Only $500 more! At this point, totally frustrated. Went up front to see GM. We go back to shop and I'm told again that "I" should have gone with the new carburetor. I told them they shouldn't have given me the option of new or rebuilt. I was then told it's like going to a Dr. Sometimes they make mistakes. Thought my head was gonna explode. So the people I trusted to repair my grandsons 13 yr old Polaris for $573.39 is exactly like it was when I brought it in. Then to be told I made the wrong decision based on options they gave me! So, I basically paid $573.39 to train his technician on what "not to do". My mistake and my $. I picked it up and it's still in my shop exactly like it was before. Not running. Took them almost 3 months and charged me $573.39 to accomplish zero. I own 3 Polaris today and now need to buy a new one based on this faulty attempt to repair it. Guess where I won't be spending my hard earned money? Polaris of Bastrop! Terrible experience and acting like it's my fault!
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July 2023 by harrison littell
Went there with full intentions to buy $7k-10k range, but I was told by the salesman they don't sell used machines and their inventory starts at $15k .... very disappointed.... I'll find someone else who wants to make a sale.
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June 2023 by Doug Ross
Great/easy experience with salesman Logan. Handled everything via email, was quick to respond and no bull. Didn’t try to tack on an extra $1500 in “fees” like the dealership in Georgetown and actually helped me with my questions unlike the dealership in Austin. Definitely worth the drive to Bastrop to save a ton of money and get better service. I’ll be back.
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May 2023 by Rose Marshall
Very good atmosphere and service.
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May 2023 by SrimeX
Fastest unloading very friendly staffCall before you go and they’ll be ready to unload and even wait for you outside
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April 2023 by PJ Collins
Very helpful, good customer service. He let us look through the catalog for our 2020 Ranger 1000... oh my! Looks like we will be back! Cool stuff!
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April 2023 by Fernando Loya
Excellent service by Jay Jones , always very thorough and knowledgeable. I will certainly recommend this place
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February 2023 by Don Aylesworth
Great local shop
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February 2023 by Spencer Myers
All I have to say is awsome parts department. Went out of there way to get me a part for my Polaris that other dealers seemed to busy to deal with.
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February 2023 by Danny Blisard
Not sure if they have the customers best interest on their mind. My Ranger is making a front end noise, they couldn't find anything wrong and told me to bring it back when it breaks instead of finding the problem.
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February 2022 by Cody D
Haven't bought from them yet, but stopped in a few times and they have been helpful with no pressure.
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February 2022 by David Butz
Very helpful. Great service from sale to delivery. I highly recommend them. Miller is a great person to deal with.
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February 2022 by Clay Ballentine
Very good staff. Fair dealing. Will continue to do business with them
