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October 2024 by Sam Isaac
I no why you raised the price of the Baguette bread and the down sized it .you can hardly butter it,get real HEB OR LOOSE A CUSTOMER.
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October 2024 by olga montano
Been waiting 30 minutes for my order ??
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August 2024 by Dinah Olguin
The systems were down all day yesterday and they couldn't fill my order. I was given a call by an HEB associate that asked if I wanted to cancel or reschedule my order. I chose to reschedule for today from 7pm-8pm. because I'd be at work. She asked manager that said OK. Well I just got a text that my groceries were canceled. That was dinner, so no dinner tonight. I'm super frustrated wth their communication, no one put in the notes of the change
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August 2024 by Michael Hughes
Sometimes slow getting the stuff. It would be great if they would call when they don't have what you asked for.
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July 2024 by Rosanna McGlasson
Love my HEB curbside. I have been doing curbside for about 3 years and cannot say enough good things. I have always has a great experience with them.
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January 2024 by Araceli Ponce
I like this place in leather with everything you need
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January 2024 by Carrie Lynn
Brought order in 3 trips, charged me for items I never got.
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January 2024 by Vanessa J.
This is for whoever decides to pump gas at H-E-B instead of bucees or QT. Incredibly rude box person they have working there. White slightly overweight woman who yells at people which clearly don't speak English to, "Answer the questions on the screen!". Great hiring manager in the system to recruit such person (heavy sarcasm) !
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December 2023 by Kassie Johnson
Always fresh!!!
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December 2023 by Paul S.
These days there are many shoppers and minimal parking. I do not enjoy the beeping sounds made when moving pallets, as all employees have radios turned on and messages are echoed across multiple devices. Aside from that, one employee at checkout likes to yell out nonsensical phrases which just makes the shopping experience more aggravating. I contacted HEB to place a complaint about that and was told management would review. No one responded so not sure what to think.
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November 2023 by MOCHA WINSTON
Order #HEB21557897984 - was placed on 10/29 at 11:24am with a delivery between 7pm & 8pm on 10/29. I received a text at 6:49 pm stating 2 items were out of stock & were removed from the order. I waited patiently for our order… at 8:05 I began checking my cell to ensure I didn’t miss a text from HEB stating they would be delayed with my order but there was none. Finally at 8:25 my husband calls to check the status & was promptly told our order would be delivered TOMORROW. That obviously did not work for us so my husband told the employee we will just come pick it up ourselves. We arrive & park in D582. We sent the notification text of our parking space & received the normal auto generated message that they would be out with our order. We waited 10 minutes…still no groceries. I figured I’d better call curbside & let them know we are the customers who drove to pickup our groceries since HEB couldn't deliver them. So a young lady Natalie or Nappalie (couldn’t really understand her name)couldn’t started giving excuses about HEB outsourced delivery etc. etc. not want to take an ownership for the issue at hand & did not even ackknowledge the fact that we had to drive to pick up our groceries that should’ve been delivered. Not even acknowledging the fact that had we not called them we would have never known our groceries were not going to be delivered. As I was explaining to Natalie, that the issue that I have is that HEB had no communication with us regarding our order. Natalie or Nappalie, proceeded to hang up the phone in my face. I called back. Spoke to the manager named Theresa. Who claims she will handle it and escalate this to Natalie’s manager and address the issue. Honestly she didn’t sound too motivated to rectify the issue at all. HEB dropped the ball all the way around and made no effort to show compassion or empathy. And that doesn’t cost anything at all.
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November 2023 by Doug Haggerty
Easy in and out with attentive and quick service. Best way to beat the zoo inside!!
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November 2023 by Judy Hawes
Cost of products are higher but you pay for the convenience
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November 2023 by Penelope Jones
Customer service at H.E.B. is always spot on!
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November 2023 by Franz Strosche
Variety of products.
