-
March 2024 by J Allan
Stopped in the other day, place was packed. I was really pushed for time and I needed to add a couple of lines but unfortunately I guess cricket doesn't offer detailed billing. Very important in my line of work, so I'll know how much time to bill my clients on consultation time. I was pretty frustrated over this, until I believe it was the manager, I can't remember her name, Judy or Jill, totally saved the day in replacing one of my company phones. As I stood there I watched all her other employees resolve customer needs like they were harmonically synced. I know I could use a manager back at our offices. Excellent staff, Excellent leadership.
-
February 2024 by Samantha Berrio
So disappointed in this location. Came in on Tuesday to switch to cricket from TMobile. I came in and told them ( a guy with dreads, and a pregnant woman) (they both already had attitudes and were annoyed we bothered them sitting at the little circle table in the center of the store, that I’d like to transfer my current number to my old cricket phone with service as well. So these two were laughing and just having the time of their lives that they FAILED to transfer my husband and I number to the phones. They gave us the complete OPPOSITE of what we asked for. We got a new number. When I told them that’s not what we asked for, the man with the dreads said “ it would help if you told us that in the beginning!” I told him I did but guess you didn’t hear me say it. He told us we need the account and transfer pin before he can restart over. As I’m looking for it, I’m getting starred at and attitude from them so I said screw it, I will be back with the information.I came in today, both of them were there unfortunately, and of course we get stuck with them. My husband let them know we have the acct number and transfer pin from TMobile and would like to fix our numbers please. They literally tried to set up a whole new account and charge us again for service I just paid for on Tuesday. I said absolutely not. I will not pay another cent and we are not asking for another account. We just want to fix our numbers… The dude starts pointing his finger at me again and blaming me etc… the pregnant woman, having an attitude and her big fake lashes just flapping all while having an attitude. We go back and forth and finally I said “screw it!” (I actually said the F word) and stormed out telling them “if yall werent busy flirting and laughing with each other, yall would have heard me the first time!!!!”The manager or whoever the little girl eating something red (hot Cheetos or takis probably) literally sat there watching how I was being treated as a customer and did absolutely NOTHING.Unprofessional, rude, and incompetent of doing what you ask. They will just blame you for not saying something when you did. I’d avoid this location like the plague. Rude as hell. Definitely won’t be back and will be filing a complaint with corporate. It’s sad, because I loved this cricket and even got my phone here last year… now instead of 5 stars I’m giving them 1 when they deserve 0. I’ll be going to another cricket for my future needs and purchases.
-
February 2024 by Austin Smith
Went in to start a line on old phone and left with a nice new phone for a great deal. Crystal and the rest of the team was very communicative and friendly. The Manager was also helpful and runs a great establishment better than any other store I’ve seen. Definitely 10 out of 5 stars. Still want to apologize for the dirt trail I left on the carpet lol
-
February 2024 by Catrena Tyson
Priss is the best she been working there so long and knows all her stuff, they need her to be manger & to give her a raise! Shes awesome , thank you for all your hard work & being so nice !
-
January 2024 by Abimael Martinez
Very slow, useless
-
November 2023 by JAllan _Trucking Trucking
Wow, incredible how much this store has changed for the better. Visited with Jill today about switching 20 of my company phones over. She was so helpful and wow, her expertise is beyond! I was really on the fence about switching from Verizon, but after talking with her, as soon as our contracts are up, that’s where I’m going! Thanks Jill, I don’t know if cricket truly knows how valuable of an employee they have!
-
November 2023 by Monica Weatherly
Yulisa!helped me today and she was great I definitely recommend anyone to come to her she's amazing she will help you through every step ?
-
November 2023 by Teal Patterson
Priss.....was awesome!! excellent customer...service? 5 stars!! called again on 6/2 and Priss really helpful me out!Nancy and Jill were very helpful today! Thank u. 11.2.23
-
October 2023 by Emilce Ibarra
Love the girls there always so helpful.
-
June 2023 by Erik Gutierres
Terrible service. Intentionally lie to get people to buy the extras. Was ripped off.
-
May 2023 by Trisha Fox
I was so happy to switch to cricket.... Went from paying $365 a month to $150 a month with triple the amount of hot spot. The lady was very helpful... made sure I had everything I needed & it was so quick . Less than 20mins !!!! In this day and age every dollar counts. Thanks so much
-
December 2022 by jose antonio baca peres
This place is horrible at custumers and very rude the ladys behind the counter
-
December 2022 by The Last Titan
"FREE phones", free this, that and the other. But yet they wanted $300+ to sign up me & my wife. That's called "bait & switch" to folks who know better and are paying attention to where their money goes. Hard Pass.
-
July 2022 by Wendy Roske
Bee was wonderful. After going in and explaining the issues me and my husband were having with our phones, Bee walked us thru the possibilities of the problems and in a short time fixed our issues. Bee is a very friendly, helpful staff member. Thank you Bee! You are the best
-
July 2022 by Amelia Haschke
I was a customer w boost for a few years but cricket made me switch to them