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May 2024 by Leta Bowker
Everyone was Wonderful to us. Timothy Juarez really listened to our wants, needs & what we could afford. He went out of his way on service. Thank You. Also, Jonathan Abbot helped us through the financing process & made sure we understood everything. Thank You
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January 2024 by Syndie Finn
Covert truly knows the meaning of customer service! I highly recommend this dealer for all your auto needs. I want to give special thanks to Pete Arellano. Pete went above and beyond to make sure my warranty work was handled swiftly. Thanks again, I sincerely appreciate your attention to detail and follow-through!
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September 2023 by Randa B.
I bought my 4th Suburban from Bastrop Chevy about 18 months ago. I started to hear a rattle and have taken out on 2 different occassions to be fixed. My Suburban sat there for over 10 days and the rattle was never fixed. After driving to West Texas for 6 hours and hearing that rattle and wanting to drive off a cliff, a friend reommended Austin Fuel Injection. Now rattles are not really in their wheelhouse, but they had it fixed in 3 hours. Totally disappointed in Bastrop Chevy. It's like they did not even try.
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July 2023 by Jackie H.
The Covert Bastrop service department sucks. When I purchased my truck from the dealership I included the most expensive warranty plan for the most incompetent service department. when I went to drop off my vehicle on a Monday morning Ritchie told me to just bring it back the following Tuesday and they would diagnose it and perform the repair on the same day since he believed that the problem was just a worn serpentine belt otherwise the truck would just sit parked until that time. My wife dropped it off on Tuesday like he said and they asked if she was going to wait for it which she declined because she had other errands and to call her when it's done. Wednesday comes around and no call so I call Richie and he tells me that it'll be done on Thursday due to labor problems. Thursday comes and goes with no call so Friday morning my wife calls him once again and told him that she's just going to pick up the truck and have someone else fix it. When she arrived he had no explanation, no apologies, and no attempts to make it right. He just told her that someone would bring it around (didn't even have ready to go yet) which took another 30 minutes before the guy could even find it. Long story short - if my last name was Covert I guarantee you that my service department would provide what their name implies, service. Good service will bring customers back when it's time to purchase another vehicle. I'll buy another GM product when the time comes but I will make the drive to Austin or elsewhere before I ever go back Covert Bastrop.
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June 2023 by Mike A.
Schedule appointment car sat 2weeks in parking lot then was told they had parts got quote told them do some of the quote car would be ready in few days never called me week later I called had a part back ordered thought you had them anyway took a whole month get car back was bullshited whole time talk too service manager he said he call us back he didn't took a month got It back with my 2 dollar military discount buyers be ware worst service I have ever recieved WILL never buy or use them again save your time go to a austin dealer
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May 2023 by Richard Walters
Overpriced vehicles and they rip you off
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May 2023 by Jeff C.
Seemingly minor repair to my car took 2 weeks! Good thing that we have an extra vehicle for me to drive, but I suspect that's many of Coverts customers do not. If I was told when I dropped off my vehicle that repairs would take 2 weeks, I would have taken my car elsewhere. I guess that's why they don't tell the customers. Service writer did not set expectations or provide timely updates with regards to the status of my vehicle. Service writer seemed irritated by me when I called to request an update and I got the feeling that they are not allowed to "bother" the technicians with requests for repair status. Also, the multi-point inspection does not provide any details whatsoever. Before I shell out thousands of dollars for car repairs, I expect to get a lot more specifics. This is not the first time this has happened to me at Covert but hopefully, it will be the last time I take any of my vehicles to them.
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April 2023 by James Y.
We had an initially positive experience given the free delivery to Houston but it's been a disaster since the drop off. We got a lemon -- brand new cars don't have transmissions that fail 5 times in the first 18 months of ownership -- and Covert could not care less. The problems started at ~2,000 miles and a little over a year later we've been in a small, low quality loaner for almost three months combined given the extensive work done on the transmission. My wife was even stranded on one of the failures 45 miles outside of town and had to navigate a tow truck to another Chevy dealership and uber home to pick up our kids from school in my car. Needless to say, we never received the brand new Tahoe we paid for and are unable to use the unreliable and unsafe Tahoe to be our family car living in the fourth largest city in the country and having to drive our young kids to school and evening / weekend activities. The sick part is that Covert deposited our check the day we wrote it and has shown zero interest in making the situation right since.Suffice it to say, we will not be buying from Covert ever again.
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February 2023 by L N.
I would like to thank Michael Williams and his manager for all of their hard work in trying to get us a deal. They went out of their way and jumped thru hoops to get it done. Unfortunately all their hard work was for naught. If we are ever in the market for another vehicle we will definitely give Covert a call.
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January 2023 by DarrinTeresa H.
Second time being being catfished here. First time they advertised a special order as inventory. Second time is as for a used Tahoe. Wasn't even a n the lot. I'll never try again here. Go anywhere else.
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January 2023 by Heather D.
I've brought two vehicles here in my driving life time. From sales to maintenance Covert takes care of you. The listened to my wants when shopping, when I bought my most recent vehicle Tim helped me build it just how I wanted, they offered after market leather seating. Once complete they delivered my vehicle to me in Austin. The service department is friendly and listens to concerns. If there is ever an issue bring it to their attention and they'll make it right. Mat was extremely helpful and righted the wrong immediately.
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November 2022 by Jarrett A.
This dealership charges outrageous pricing for the new corvette or other vehicles and they are price gouging the public! This should be a crime!!!
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November 2022 by Mark Broadway
Loved the experience. Marco was great. Very helpful and had me in my new vehicle in a timely manner. I would recommend going here for your new vehicle. Friendly staff.
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August 2022 by E. M.
After a history of purchasing approximately 12 or more automobiles/trucks from Covert Chevy in Bastrop, and being responsible for 8 or 10 more sales to others, on approximately the first of October of 2021 I made a deal with Robby Turner, a Covert Salesman, to purchase a pickup that was "in transit". I offered to send the money for the new/trade-in difference, but was told that I had been a friend/good customer for a long time, and that was not necessary. In April of 2022, the Covert website showed a very similar truck in stock for the same price, so I emailed and called Robby Turner to ask if that one would be available for the same price as the deal we made in October. I never got a reply to either. I periodically checked their website to see if the truck they had sold me had arrived. On the 9th of June, 2022, I noticed that it had arrived at the dealership, so called Robby Turner and asked him when I could pick it up. He started telling me how he didn't want me to take that truck, that it had sat on the lot too long, and those had to have new motors and were getting 8 MPG, had many problems, and he wanted to check the GM computer, and on and on and on. I never heard back from him, so I called a few days later, and he stated the GM computer was down, but he had a similar one in stock that he would let me have, but it was $4,000 more than the deal we had made. The repeated evasive strange stories I was getting made me suspicious, so I contacted the Covert Sales Department and was informed that the truck I had made the deal on the first of October of '21 was sold a day or so after it arrived at the dealership the first part of June of '22, and they told me the price it was sold for. It then became obvious that they made more money on that sale than the deal I had made in October of '21, so they sold it out from under me after I had waited 9 or 10 months for it to arrive. I then called Robby Turner again and listened to several more lies about why I shouldn't accept delivery of that truck before I informed him that I knew it had been sold out from under me. He feigned shock and did his best to act surprised. Having dealt with the owner of the dealership directly many times before, I texted him that I would like to talk to him, to which he replied he would return from out of town on Monday. I never heard from him. I will ride a stick horse before I purchase anything from Robby Turner or Covert Chevrolet again. And so should you. E. L. M.
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March 2022 by David Sanchez
Great service as usual. My go to for all trucks.
