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October 2022 by eric castle
Went to a tire shop only to hear excuses. (Dont mess with rolling rescue in Smithville their trash.) Limped my motorcycle the 20 miles to Bastrop and these guys were awesome. Gave me the tools I needed and a new valve stem plus let me do the repair myself (motorcycle) gave me the air to finish the job and only charged me $6! Thank you guys so much
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September 2022 by T Mano
Gone way down hill in the past couple. of yearsUsually have to wait for service at the counter, due to someone off messing around in backNot very interested in assisting with part you need
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May 2022 by B.J. Gober
I say they have most parts that I need. I have bought made to order high pressure hoses to nuts and botls here. The only one bad pirchase was a chain saw very poor quality. One of the men behind counter just gave the chainsaw good reviews. I purchased it base on that review. If your looking for parts this is the place. Do not be in a hurry at this store they always are busy.
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April 2022 by Richard Young
Been using B&B for 30 years. This place has gone down hill as far as customer service. I will never use there small engine repair shop again. Management does not care.
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April 2022 by Richard Y.
Been going to this place for 30 years and today will be the last. A customer should not have to beg for a call back after weeks of waiting for a repair just to know the status after drop off. A customer should not have to beg for good customer service. A customer should not be treated like crap. The place needs new management.
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March 2022 by Steven Self Jr
I call this morning and spoke to Alicia she was very helpful she did a very good job on a hydraulic hose that I needed made. I would recommend Napa for anyone who's looking for a good auto parts store. Very competitive prices and the employees know what they're doing.
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November 2021 by B & B Auto NAPA
HOURS OF OPERATIONM-F 8AM TO 6PMSAT 8AM TO 5PMSUN 11AM TO 3PM
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October 2021 by Bryan Zirkelbach
Online it say you close at 7, can you fix that? For anyone else they close a 6 Monday to Friday.
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December 2020 by Stephanie S.
They are terrible. Every time we've gone in we've had issues. Today, my husband wanted to get a larger blade for his chainsaw. When you look online, it says that you can get blade sizes for his chainsaw that he wanted. He went in and they refused to sell him that size. They said it would be "too big" and "burn out his motor". My husband did hours of research before going in and that blade comes as an option if you buy the chainsaw... he tried to explain this to the men that work there, and they still would not sell it to him. The men at the counter didn't even know what they offered on their website, like trade-ins for chainsaws and other equipment. When asked, the man at the counter said, "huh, I don't know what we have on the website. I'll have to look at that" Would not recommend this place- at all.
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June 2020 by Shawn M.
What makes this place so terrible is the complete and utter lack of customer service. Upon multiple visits, no one is interested in helping you unless you're lucky enough to get eyeball to eyeball with one of the employees. It's so bad, an employee (older gentleman with a gray beard and chicken legs) openly complains about having to answer questions for customers. If this kind of service is right up your ally then this is the place for you, otherwise, spend your time and money elsewhere!
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June 2020 by Ray V.
Carried a mower in for repair. Was told by the lady in the back that it would be four weeks, but because the repair was so small she would move it up. 10 days later when I called, she almost screamed at me, saying I told you I would call you when it's ready it's not ready. Five weeks Later I picked it up, and the person helping me was also rude because she had to go out in the heat and load it. Don't even expect common courtesy if you go there. Call them and see how long you wait on the phone. Hope they enjoy the last dollar they'll get from me.
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September 2019 by Harry B.
Best mower parts place in bastrop. If they dont have it in stock then they can certainly get it ordered for you. Wouldnt take my mower anywhere else to be worked on, scott in the back is the best and up front bert with the beard really knows his stuff. You can certainly see why the wait is long and the phones are always busy!
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July 2019 by Lisa D.
If I could leave no stars, I would. In a small town like Bastrop, there aren't a lot of lawn mower repair options. These guys know it and take full advantage of the situation. My mother dropped her lawn mower off 5 weeks ago, paid a deposit and was told it would take four weeks to repair. Four weeks?! Crazy. Anyway, small town, not many options, remember? Four weeks went by without a peep. She calls to check on it and the lady who answered said she'd check. Several minutes later, she picks up the phone and says there are five mowers ahead of hers. When asked for an updated completion date, lady said she'd call back with that. Didn't happen. Finally fed up with B&B, she went down to pick her mower up and get her deposit back. It took 45 minutes. Go here if you don't care to be respected or like to be treated like your business doesn't matter. These guys are great at that.
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July 2019 by K D.
These folks work their butts off and are always SUPER polite whether I am in their store or calling to ask questions. Audra and Scott really helped me out today with my riding lawn mower. I had purchased this mower from them but felt like the blade needed to be lowered for a 2nd time. They literally dropped all that they were doing and Scott re-adjusted the deck again as I waited. Never expected this type of service because again...the store is always busy. Thanks to all of y'all at B and B who have ever assisted me.Kim
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July 2019 by Phillip P.
Based on the internet, the "online" SCAG dealer locator showed B&B as my closest SCAG dealer. When I pulled in, it looked like I was at a NAPA store instead of a SCAG dealership. Needless to say, I went on in to make a simple purchase of blades for my SCAG Tiger Cat II mower. It was obvious the moment I walked in that this was a parts store first and at a distant 2nd, a SCAG Dealer. After providing my model number and even the blade parts number, I was told they didn't have any blades in stock. Hmmm, it's July in Texas (Serious grass cutting season) and my local SCAG dealer does not have blades for my one year old SCAG 61" Tiger Cat II mower. Wow! I left and was never even asked If I'd even like to order any! Good luck SCAG Corp. You've got a winner in your hands here....!
