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October 2023 by Melody M.
I only gave one star because I had to choose at least one! I give this store a big ZERO! Gone soooooooooooooooo far downhill!!! Customer service is not to be found here...I suppose we he managers are so overwhelmed with complaints that they can't care anymore either. Produce is absolutely disgusting and usually old or already rotting or moldy. I realize there are NO stores around for many and so people are forced to shop here. That would be the only sane reason to be shopping at this store!!!! Desperation!
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October 2023 by meredith rhodenbaugh
Three cheers for Riley in the pharmacy. She handled my transition through the drive up with terrific customer service. She is a keeper!!
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September 2023 by Arthur S.
The only reason we occasionally shop here is because grocery stores are few and far between in this area. We'll travel long distances to avoid this Kroger, because it's so incredibly lousy, but sometimes we're forced to due to time constraints.Never again. We'll drive to Austin if we have to, in order to avoid this cesspool of mediocrity.What's so bad about this Kroger, you ask? The deficits are too numerous to list, but here are the highlights ...When they have produce (not always a given), it's old, dried out, expired, shriveled, and rotting, which you can try to sort through while swatting clouds of fruit flies to choose what you'll find to be inedible once you get it home.The shelves are always poorly stocked, and they stack less frequently purchased items up above the shelves, where you can't reach them. You'll find many, many expired items all throughout the store. The cast of misfits they call "employees" seem to have been recruited from some local temporary employment service, or perhaps the local high schools' vocational program for drop outs. Here you'll deal with mean, surly, unhelpful idiots who seem to hate their jobs, who resent customers interrupting their lunch breaks. Yesterday, my wife and I were in a hurry (the only reason we chose to visit this horrible place), and completed our shopping with about twenty items. We headed to the open checkout and placed our items on the conveyor belt while the cashier was finishing up with a customer in front of us. As this cashier completed the transaction with that customer, she turns off her "open" light and walks away, briefly turning around to tell us "I'm closed".Incredulously, my wife and I look at each other and, confused, ask her what we're supposed to do, put all of our items back in our shopping cart and go to another checkout lane? Without answering, the cashier slowly saunters back, whispers to another useless cashier with a "deer in the headlights" look on her face, while we're still asking what to do, explaining that her light was on and our stuff is on the belt. Eventually, after some time, she shuffles back to our lane and reluctantly, with a pissed-off look on her face, finally checks us out. I wish I could say this was an isolated incident, but at this store, this kind of treatment and attitude is the rule rather than the exception.My wife and I have decided that, should we ever be forced to visit this hell hole again, we'll record our experience, because only with said documentation would any normal person believe how bad it is, and what a miserable experience it is to deal with such a backward, low-quality collection of cretins.Here's a little extra... See photos below; showing the intelligence level of their staff in Produce...
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September 2023 by Warner Kimo S.
Nearest supermarket to Robson Ranch 9 miles. We have a lot of people here and go there every week. Meat on special is good prices and look for value. Sometimes they are not fully stocked and prices are higher than a year ago. Gas rewards are great. 10cents off every $100 you spend. So if you are spending $400 a month you can get 40cents off a gallon.
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July 2023 by Jennifer P.
Please clean your restrooms every visit they are completely nasty and no hand soap or toilet paper
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July 2023 by Bryant R.
What A Dump!I started shopping here about a year ago because the Teasley/Hickory Creek store is such a dump with terrible service and this store was typically clean and pretty well stocked. Also, service was usually great. No longer the case!I've tried changing up the days I shop but it hasn't helped. Employees usually have a poor attitude and haven't been trained. LOTS of items are poorly stocked, the store is dirty and you never see management present. Given Kroger's price point, this simply shouldn't be the case. It appears they've moved the Teasley management here. Now to find a new market. Again!
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June 2023 by Lorri G.
The young gentleman that was overseeing the self checkout today and yesterday was outstanding. Talk about customer service! He always has a smile on his face and is very personable, yet efficient at his job. He greets every customer and asks them how their day is going. He seems to genuinely care. I had to ask his name on my way out the door and he told me it was Preston. At a time when customer service seems to be lacking at most stores, Preston sets the example on how it should be done. If Krogers keep hiring employees like Preston, I will continue be a loyal customer.
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May 2023 by Cam S.
This is the store I am forced to shop at because there is a shortage of stores close. Used to be a fan but lately things have changed. The produce section often has rotted/ moldy stuff. I sometimes put some of them on the customer service desk as a hint.I regularly purchase bakery goods, favorite is Apple fritters. But for the past 3 days they have sold none nor replaced them, because they are burned! It is ridiculous! I mentioned it to the counter person did not was obvious she did not care.Today it was difficult to find milk that was not on the edge of expiring.For the most part the checker staff are nice. So I always thank them for their service.I find myself returning home good items and clothing to get my discount that they advertise o big yellow signs. You have to look at every item to be sure you get the correct price.I wish they would get the bakery sorted out. Stop burning apple fritters first.
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April 2023 by Dustin G.
This pharmacy is garbage they released my medication to someone I never authorized seems illegal to me. So evidently anyone can know your information and come there and get your prescription as long as they have your info.
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March 2023 by Marcris Ketchersid
Shout out to Natalie(?) who manned the Pharmacy by herself on Wednesday, 2/1/2023 winter storm day, when her other Kroger pharmacists and techs were unable to make it in to work. Not only did she save my husband a treacherous drive to the ER, she also allowed him to pick up through the drive through (which wasn’t open) for safety reasons, as he had already fallen on the ice getting to the car to drive there. It is much appreciated!
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January 2023 by Rebecca W.
Well I do not one to even give this Kroger store a 1 star! Where is the manager for this store? This place is so nasty inside and out. Do they even care? I moved here a week ago n couldn't find a grocery store in Argyle so we drove around and find this store Kroger in Bartonville! I would never recommend this store to anyone! Sad!!!
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December 2022 by Melissa W.
Meh. Frequently out of things but...a great place to buy wine. Need to step it up once HEB opens though
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November 2022 by Jeff George
Rarely do I shoo there that they are not out of at least 2 very basic items on my list, and twice now I've purchased food products that were already expired or spoiled - i just didn't realize it until I got them home. I've also seen (more than twice) milk on the shelf that's already out of date. Inexcusable. I will be driving to denton from now on
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September 2022 by Jay S.
Honestly only shop here at times because it's close to my house. Employees are rude and they often out of items I shop for. When I have a choice I travel extra 15 or so minutes and shop in Flower Mound Tom Thumb. Only positive is that they are open early and stay open late.
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August 2022 by Jim Fisher
Online pharmacy refills won’t work unless ads are permitted. This blocks Mac users and thousands of others with new security protocols. No way to notify Kroger.
