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April 2024 by Melissa Sorenson
Very helpful staff! And very friendly!!
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April 2024 by Sandy Riley
Very kind customer service! Pleasant place to shop, all employees are helpful every time I go, ask about 3 legged cat that won't let anyone catch him to give him a good home, he wants to stay in the lumber area instead ;)
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March 2024 by Rose Desmuke
Everyone is helpful and polite.
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November 2023 by Shane Anderson
Had all the plumbing pieces I needed, then a big fella loaded the concrete I needed. Everyone was very nice.
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October 2023 by Dennis Fitzgerald
Outstanding people to do business with and will take time to see to it that you have what you need to get the job done ✅. I’ve been dealing with them for a dozen years and will continue to do so.
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September 2023 by Duane Jackson
it's getting difficult to deal with extra charges
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June 2023 by Karen N.
I used them for a firearm FFL transfer. They received my shotgun and called me. My husband & I drove to Bandera & I filled out my 4473 form for the ATF. Doug called the ATF and made a spelling error. He also told the agent he left my Texas drivers license in the copier as he had them hold and asked me for it for the first time. The ATF placed a wait on approval. When we both told him about his error & that may be why he became angry & said he did not have to deal with this. He had been complaining about having to work till 9:30 PM every day helping his daughter finish her house but that should not affect my transfer. He angrily told us to go home and he would call when it was approved. I have no criminal record and had just did a firearm FFL transfer one month ago thru Bandera Gun Club with excellent service. When Doug at Hevenor called and told me the that the ATF approved it but he was sending it back to the seller and not transferring it to me denying my 2nd amendment rights. He called me a liar saying I was buying it for my son. I have no son. He said my husband was my son even though we are less than two years apart. I took pictures of my dead chickens since he needed it for some personal reason not related to law. As a former Marine you would think Doug would be more of an American. We made a second trip because the owner Russel Hevenor would not come to the phone. Workers said he was not there. I walked by his second office door and there he was sitting at his desk. He said he just got back but we had been standing in full view of both of his doors for quite some time. He said Doug was at lunch and he needed to talk to him first before releasing the shot gun. We waited over an hour for Doug to return from lunch. I called the police to make a report and Hevenor said Doug was the manager and may take an extended lunch or not even come back. The owner assured me he would call me as soon as he spoke to Doug. We walked out. I showed Doug's picture to my grandson that had stayed in the truck and sent him in. Doug magically was behind the counter. We drove back home and waited for the phone call that was promised. We called the seller Cheaper than Dirt and was told they called them for return instructions right away and that I failed ATF approval.They told the seller they could not transfer it. No return call was made. IMO their word is useless than tits on a boar hog. Maybe Russel Hevenor will be along for rebuttal as he must have a stop watch calling out another customer complaining about how many minutes he had to wait to be loaded. Instead of supposed timing on the loading docks maybe he should watch his employees better. Besides not being able to protect my chickens tonight there is a $50+ fee I will have to pay for the return plus shipping the firearm back to an honest FFL dealer. PS they leave dead rotten smelling deer in their parking lot, how attractive. The end.
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June 2023 by Daniel Sevilla
Always get great service and smiles when I come here. Everyone is so helpful!
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May 2023 by American Flag Construction Services, LLC
They always greet you with a smile ! Sometimes even a hard time if your not careful! Wonderful people great prices and excellent service !!
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May 2023 by Della Reeves
Great store, very nice staff.
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March 2023 by Amy B.
Kevin is a rockstar. Friendly, professional, knowledgeable. Plus, Hevenor's has everything you could want, and more! Walked out with a bootscraper, keychain tape measure, 2x8's and cinderblocks....is that a good trip to the hardware store, or what?? Thanks, Hevenor's!
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February 2023 by Lucy H.
Best group of customer service there is. Always helpful. Truly christian based, their actions prove true. When l first moved to Bandera l couldn't find the legs for my couch. I just wanted some chunks of wood to get it up off the ground, l believe it might have been owner that cut 6 for me, no charge. Was so very kind to do that. I get my paint mixed there and my deer corn. Always loaded for me.
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February 2023 by David Heim
Customer service is does not exist. Paid for my lumber order, was the first in line to pick up, had to honk my horn to get service after waiting 13 minutes. Asked why service was so slow and the response was "we are off loading a delivery" and there is a long line. So, off loading a truck comes before paying customers. The long line is because they get you to pay and then they make you wait to actually get your merchandise. This is one local business that is going to loose business as I get the word out.
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February 2023 by Dylan S.
Great customer service, always willing to put the customer. Best hardware store in the Hill Country
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January 2023 by Ranch Texas
GREAT GREAT LUMBER YARD....best I've seen in 50 years.The people working there are extremely customer friendly and helpful. Have bought $1000's worth of windows, lumber, etc. and I will drive out of my way to shop there in the future.They are a First Class Operation...!!!DW
