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August 2024 by Dana Ferrell
My husband went in to get me Sudafed, the regular one not PE, because I'm pregnant and have a cold and it's not recommended to take PE.
The guy behind the counter told him they did not have it in stock but he could have a consultation with the Pharmacist. Mind you no one is in the store. So the guy called over the pharmacist who then proceeded to ignore my husband for almost 15 minutes. My husband finally said, I'll just go to San Antonio and started to leave.
Luckily, the lady at the front asked him if everything was ok and after he explained his experience she said they did in fact have the medication in stock and went to get it for him.
This is highly unacceptable. Just because my husband has tattoos and a beard doesn't make him a shady person. Your employees need a lesson in manners and taking care of the customer. It's also why they scan your ID so you cannot purchase more than you are supposed to.
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July 2024 by Avelinda Winslow
It was a very friendly and efficiently experience. I have been a customer of CVS
for a long time.
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April 2024 by Denise Strange
CVS in Bandera Tx is outstanding. Employees are friendly. Very helpful I don’t use CVS often. But when I do. It is a very comforting experience…
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April 2024 by Daniel McLean
This place is garbage the people who work here are rude and lazy every single time I've ever had to fill a prescription here they say the same thing that you have to come back in 30 you come back in 30 min just to find out they still don't have it ready this place just needs to be shut down very poorly managed place of business
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August 2023 by Chasidy Palmer
They received a prescription from an urgent clinic and didn’t think to call and tell us they didn’t have it? An urgent medicine… terrible customer service.
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August 2023 by michael luna
They are always helpful and friendly
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August 2023 by AEJ Advay
The pharmacist John is a joke!! Late every time he works. The store opens at 9, well John gets to cvs at 9:05. I feel bad for the techs, they try to get there early to get a head start before the rush but nope waiting on John. Fire this guy and hire someone who takes their job serious!!
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April 2023 by C C
Told to come back in thirty minutes, so I said I’ll go to the store, and come back. Came back, Pharmacy was closed for lunch, had to wait another 30 mins. Went to drive thru, meds still not ready, 5 more mins. Please drive around. So I had to get back in line, and wait more time, than 5 mins. This CVS is the pits ?
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February 2023 by It's Jayne
new pharmacist for six months. was there on his first day and he didn’t show up for three hours and everyone waiting for a Covid shot had to Breathe in each other’s air left without vaxx. Today I went back for the first time to get a prescription sat in the drive-through for half an hour, then called and the pharmacist hadn’t showed up before I left town I called again still no info on his whereabouts. Can’t believe the guy hasn’t been fired but it’s hard to find good help and he’s running with it.
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December 2022 by Dean Cardella
Local pharmacy. Very helpful staff. Fair pricing. Clean store.
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December 2022 by Paulette DiSalvo
I seldom have to buy prescription drugs, and I do not have insurance. Whenever I have gone into this CVS they have happily looked for coupons fir me so I don't have to pay full price. No matter how long it takes and are truly nice about it. I wouldn't go anywhere else. Thank you Bandera CVS. ?
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December 2022 by Jim Hay
One of the more technical staff at the Bandera CVS by the name of Damaris was amazingly helpful and went far beyond what I would’ve expected from any customer service staff, enabling me to actually get the prescriptions I needed add a much much lower price, and all things were concluded, and I believe that it was all basically due to her work to help me.
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December 2022 by Bryan Spangler
Usually don’t have issues but went to schedule my childrens flu shots and some extremely rude male on the pharmacy phone stated they will not do flu shots for children under 18 and the appointments we had will have to be canceled for my kids. Called again and spoke to a pleasant female that said yes they do shots for ages 7 and up. The angry individual working in pharmacy needs to understand their job and proper limitations of the store they are working in but also needs to learn to speak properly to other people.
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November 2022 by Pam Millsap
One item $7.00 higher than CVS on line, $8.00 higher than Walmart in Kerrville. I asked why and was told it’s convenience.
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September 2022 by Bryan T
The women behind the counter was extremely rude and refused to help me.
