Advance Auto Parts in Balcones Heights, located at 4515 Fredericksburg Rd, is known for its exceptional customer service and wide range of automotive aftermarket products. Customers frequently mention the helpfulness and knowledge of staff members like Alex, Manuel, Raquel, and Ernesto, who go above and beyond to assist with various automotive needs. Whether it's resolving battery issues, providing detailed information about parts, or facilitating easy returns, the team is praised for their friendly and patient approach. The store offers free services, including battery testing, engine code scanning, and wiper installations, making it a convenient choice for vehicle maintenance. Additionally, customers appreciate the Speed Perks loyalty program, which provides discounts on store items and gas. Many reviews emphasize the positive experiences at this location, often recommending it to friends and family. Overall, Advance Auto Parts stands out for its knowledgeable staff, excellent customer service, and commitment to helping customers find the right solutions for their automotive needs.
Came here in a panic! Manuel and Ernesto were able to help me resolve my battery issues. They were such kind and knowledgeable people. It’s great to know there are still good people who are willing to help others. Above and beyond!
Will check in and let you know how it goes in Waco
July 2024
Raquel was outstanding in helping me exchange out after my mechanic changed oil to regular for a 99 Toyota corolla. She was so patient as I had to call my mechanic to ask questions. Exchange was fast and easy. Best in customer service at this location. Five stars
July 2024
Jonas was great. Friendly and professional. Nice guy, very informative. Everyone here is awesome. I've also spoken to Rachel, and she was very nice and informative.
