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July 2024 by Susy A.
My sister was on my phone plan and recently purchased a new phone from this location. We explained to the sales person guy that she was going to travel internationally in a few days and she wanted to make sure that she could use the phone in another country. He assured us that the phone could be unlocked in 14 days but after trying to see if she could sign up for an international plan elsewhere, she found out that she had to wait at least 180 days for the phone to be unlocked. This caused my sister to have to return the phone so that she could buy an unlocked phone elsewhere. Not only did she not receive the full refund back due activation fees and because he claimed that there was a fee for sending the phone back to Houston, but I had to take my sister off my phone plan and sign up for a new phone plan for my own line. Not only did my sister not receive her full refund, but I was charged $27.69 to change my plan all because the male employee didn’t inform us correctly about the metro policies for unlocking a new phone. I requested to be signed up for the $60 phone plan, but upon logging into my metro app, I discovered that the guy sales person had proceeded to sign me up for the $70 phone plan instead. I felt deceived and taken advantage of. Everything about this experience was quite a headache to deal with.
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February 2024 by Alisa nelson
This place is a good place to get your phones and everything (:
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August 2023 by Markus Vasquez
DO NOT GO TO THIS LOCATION!!! Everything they do is overpriced. They've charged over $50 for an esn change. But this is what happens when middle eastern folks are in our neighborhoods trying to make money off of us. Go to the location of 1512 S. Beltline Rd Dallas TX 75253.
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January 2023 by Renata A
I came to the store to switch my service and the guy told me I will have to get a new phone to switch my services because he couldn't unlock my phone. Anyway went to another Metro pcs store and did it with no questions, no problems. The guy just wanted to stay on his phone because he didn't have no business at the time.
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January 2023 by Ted Menning
I was there with my girlfriend and our experience with the store was a rated 9.5
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August 2022 by Earney Rose
Kind agents with betterphone service along with better customer communication skils than T-Mibile !My opinion only !
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July 2022 by Jessica Johnson
This place always has the nicest customer service and seem to find the right phone for me and my family! Helped me replace my broken phone got me the moto 2022 power!
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February 2022 by Ticiana Gomez
Horrible customer service and very unprofessional. I went to pay my phone bills as usually bc I have 5 lines. The upfront ladies they were listening to music and ignoring me at all cost. I told to Ms Sylvia that can you turn off the music which is too loud and I can't hear you. She totally ignored me and I left the store without paying that day. The whole personnel needs to be checked and probably replaced with new personnel who pay attention to the customer service.
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May 2021 by Jr Rodriguez
Akil was great to me. He's a great employee. Thanks for ur service
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May 2021 by Salvador Ramirez
Probably best metro service I got ever
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April 2021 by Jose Pulgraim
The staff was really friendly and helped me pick the great new Samsung Galaxy A12 and also gave me a really good deal on case and protection, I will always come to this location
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August 2020 by J Ruben Enriquez
Lmaoo I remember when I used to work here years ago and the owner tried to hold me accountable for a robbery mid shift and was expected to pay for the loss. I quit the next day... not very professional looking back and if you want my honest opinion, take your business else where.
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June 2020 by Iron Eagle
Nice ppl fast and not pushy And they had mask on thank you It just shows they care
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May 2020 by Alvaro Martinez
(Translated by Google) I went to pay and I was not paid I had to pay again but in another place if they go to that place ask for your receipt
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February 2020 by THE NEVAREZ FAMILY
Good experience
