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July 2024 by Lonjin “Jin” McGinnis
Fast and nice
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July 2024 by Diana Diaz
The only reason I rate it 5 stars is because of Daniel I went in super helpful when I called super helpful with dealing with my whole tire problem ! He had a great customer service got me taken care of .
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July 2024 by Cody Castillo
They suck
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July 2024 by falcon mayorga
Good service and very friendly and quick
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July 2024 by Teresa Diaz
Needed tires rotated and service was fast and friendly!
Highly recommended this location. ⭐️⭐️⭐️⭐️
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July 2024 by Kenneth Behrend
Not very pleased with service on rude snow location.
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July 2024 by Charles Miller
Exceptional Service by Trevor at Discount Tire
I have been a loyal customer of Discount Tire for over 24 years, having encountered numerous amazing employees across Georgia and Texas. While all have been great, Trevor at the Discount Tire located at 12113 Lake June Road, Balch Springs, Texas, stands out as truly extraordinary.
Trevor is the epitome of a consummate professional. His ability to ask probing questions to determine the customer's needs is unparalleled. His level of product knowledge is simply unbelievable, making every interaction informative and efficient. But Trevor's excellence goes beyond his technical skills. He genuinely cares about his customers, a quality that sets him apart.
Today, I witnessed Trevor assisting an elderly woman. His kindness and attentiveness were remarkable. Instead of having her stand for a prolonged period, he offered her a seat. When it was time to discuss her vehicle options, Trevor came back to her, knelt in front of her so she could hear him clearly, and patiently explained everything. His considerate approach and genuine care were truly heartwarming.
Trevor embodies Discount Tire’s mission statement: "To be the BEST! Our unique success is based on caring for and cultivating people, delighting our customers, and growing responsibly." His actions reflect this mission perfectly, showcasing his dedication to both his customers and his role.
Often times customers are quick to complain so I had to take the time to write this because Trevor deserves to be recognized for his exemplary customer service. His professionalism, product knowledge, and genuine care makes him an exceptional employee. I look forward to my future visits to Discount Tire, knowing that extraordinary service like Trevor's awaits.
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July 2024 by Jill Hubert
They were fast ( 15 minutes ..tops )..very respectful and explained what I needed and why
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July 2024 by Mar Jackson
Excellent service! Clay went above and beyond to help me. Although, my wheel was cracked and my tire couldn't be replaced immediately without it being potentially dangerous to my safety. Clay did his very best to walk me through the necessary repairs and purchase of a new tire. I am very grateful the level of customer service, kindness, and professionalism that l received during my visit.
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June 2024 by J F L
Came in with a flat, ended up leaving with 4 new tires that I didn't realize I needed. I don't drive a lot, so new tires were not on my agenda, but I found while I was there that because of the advanced age of them, the tires I was driving on were not safe. I gladly replaced them since my granddaughters ride in my car on occasion. I will do everything in my power to keep them safe! Thank you, Nino, for working with me to get the best deal and for helping to keep me safe!
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June 2024 by Jessica Sotelo
Hands down the best service. I was scheduled for an appt in Mesquite, due to the weather that location lost power. The Balch Springs location honored my appt. I ordered my tires without feeling rushed from the salesperson. The following day I went to get my tires, they did the job way under the time guaranteed. This location is efficient, friendly, and cares about their customers. Considering the high volume of customers, weather issues, demand for product. They work well under high stressful situations.
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June 2024 by Law Braydon
Came in while on crutches and a broken leg, by myself. An employee met me at the door and opened it for me, and then checked my tire for a leak, and put it back on and charged me nothing. I'll be going out of my way to come here from now on :]
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June 2024 by Matthew Quillman
Great professional and fast service .
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June 2024 by Meah Chachere
AMAZING customer service from the time I pulled up through checkout. Someone greeted me upon entry and made sure I knew how long a tire rotation & balance would take. A different person told me when the work started. The last person returned my keys and sent me on my way. Thank you for a great experience!??????
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June 2024 by Andy Vasquez
Great customer service, fast & efficient got me out of there in 35 min with appointment had tire rotation and balance & had a nail on one of my tires.?
