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November 2023 by John Bloodworth
The people at Hanner RV were extremely friendly and made making an insurance claim on my trailer a “walk in the park.” We got helpful advice on all of our options through the process with our specialist Shane Davies. Definitely recommend this dealership if you’re looking for honest service.
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October 2023 by Merv Brown
Chad was friendly and professional from our first conversation. We had a gas leak and they took us right in. Fixed it in 20 minutes. The rest of the staff was friendly and helpful. Highly recommend!!! Good as it gets! They even provided donuts.
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September 2023 by goodguy595
I decided to drive 2.5 hrs to Hanner RV for a Jayco that I was looking for. Well, I am glad I did. Prices are very fair, if not better, than the DFW area dealers. The purchase process was so smooth. Brooke in Sales did a great job. She even came in on her off day to meet me. She was informative and straightforward. Jose also did great with the walk-through and set-up of the WDH. Clint in the Parts department gave me suggestions on what add-ons and parts I should consider for my new camper. Hanner RV has seemed to train their workers to provide great customer service as their number one objective. It’s hard to find a place that has great workers willing to help across all their positions.Thank you Hanner RV,Sonny
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August 2023 by Steve Jones
Exceptional service is extremely hard to find in this industry, but I am more than happy to give Chad and the service team a 5 star rating. We were in dire need of a third AC to combat this TX heat (traveling from Georgia). Chad worked hard to earn our business. We received callbacks with answers to questions, emails with quotes and additional info, and an overall courteous and professional attitude. On the day of service, all steps in the process were explained and the couple of challenges (faults of the manufacturer) were discussed prior to repairs being completed. The technician was equally helpful. His attention to detail has not been overlooked. For example, taking additional time to ask exactly where to mount the thermostat (wife is only 5 ft tall), adding additional ducting tape in excess of the manufacturer's specs, and taking an additional 15-20 minutes answering questions from an inquisitive customer.Now, I have a happy family in a very cool 2022 Highland Ridge Open Range 395 BH 5th wheel. I only wish Hanner was closer to home. Thanks for a.great experience guys! If we need anything else, I will consider driving across country just to get it done there.
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August 2023 by Lauren Johnson
We purchased our new travel trailer August 2, 2023. Sydney was the salesperson who showed us around, she pushed nothing on us and let us take our time on looking at travel trailers. Sydney also tried to help us save money and this shows that she really cares about the customer. When we picked up our travel trailer today, Mike was the one who gave us the walk-around. Mike helped us connect the trailer hitch and took the time to make sure we were all setup before we took off. If you are looking to buy an RV, this place should be your first stop. Thank you all again for our new travel trailer!
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July 2023 by Danny Helms
Great service department. Bobby went above and beyond to accommodate our needs. Worked with Forrest River on a problem that was not warranted but got the whole repair taken care. Forrest River covered the repairs even though they didn’t have too and I didn’t ask them to cover the cost.Both are great companies and service at Hanner cares.
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July 2023 by My F
I'm glad there are folks that have had a good experience at this location. We walked in and after a few minutes of conversation, the nice lady never made the offer to take us around to look at some of their rv trailers.So, unfortunately, I won't get the opportunity for some of that great service some speak of.But it is alright, I'll stick with my current 2022 Cedar Creek for a while longer.
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July 2023 by bailey barton
Hanner RV has been extremely helpful and intentional the whole process of me finding a camper to live in full time and their customer service! My dad accidentally had the keys locked inside of the camper and hammer rv sent someone out hours out of the way to unlock it for us!! When we picked it up the owner even brought it down on his own personally. He gave us tons of information and the best help out of all camper/rv places! definitely recommend !
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June 2023 by S B
I had a great purchasing experience with Hanner. Since I am out of state I had to do everything remotely. Sydney and Jennice were very helpful in answering my questions and getting me squared away with my unit. Sydney worked patiently with my delivery limitations and my unit was delivered in the right time-frame. I love my trailer. I do have one issue that needs to be tended to but thankfully I got the extended warranty plan that allows a person to come onsite and tend to any problems covered by the warranty. I'm very thankful that I got that coverage.UPDATE 6/26/2023: I've upgraded my rating to 5 stars for excellent customer service. Chad from the service department was very helpful in assisting me with getting the service / parts issue resolved that I needed. Be mindful if you're having a trailer delivered long distances that things can get wiggled loose during transit and may need some attention after delivery. As stated previously I am very pleased with my trailer and happy with my purchase and interactions with Hanner RV. I would highly recommend them and their team of professionals.
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June 2023 by Lisa Vandenberg
We received the best customer service from Rob Robertson, he made us feel like family. We think everyone at Hanner is top notch, thank you all for taking such good care of us! We will absolutely recommend friends and family to shop there.
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May 2023 by Brandy Nail
We just purchased and picked up our 2nd travel trailer from Hanner RV and again, we have been so pleased with the entire process. From Sydney Wright in sales, to Chad Robinson, Christian and Mike Adams in the service department, Hanner RV has exceeded all of our expectations. They literally do have the best customer service! Each of these folks I mentioned have gone above and beyond to answer all of our many questions, provide warranty work and the upgrades we requested, and to help us make sure we have everything we need for our future adventures! We highly recommend Hanner RV!
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April 2023 by Richard Harrell
Rob, our salesman, was excellent! He searched long and hard to find us a travel trailer. We had a long list of "wishes" so it wasn't easy for him. He followed us through the day of delivery and even threw in a few extras. He gets a 5 star rating!The reason for the 4 star was the service department. Mike did our walk-through. During our delivery walk-through with Mike, my wife noticed that one of the supports for the table-to-bed conversion was missing a screw. He assured me that he would take care of that. When we got home with the trailer, the screw was rolling around on the floor. Not really a huge deal, but... When I put the stabilizers down, one was very bent. I texted Rob and the service manager called. After several exchanges of pictures and information, we were told that they had a stabilizer to replace it with. We made an appointment to take it in to have the new stabilizer put on while we waited. After waiting for an hour and a half, a salesman (Michael) came to check on us and offer us some water. I asked if he would check the progress of our repair. He came back quickly and apologized "on behalf of Hanner RV", saying that our trailer had been ready for half an hour and we hadn't been informed. When we went to our camper to head home, I checked the new stabilizer. One of the screws holding it on wasn't screwed all the way in. I went to the service area and was followed back to the camper by Mike. Mike tightened the screw and said something about him not putting them all the way down when he checked out the trailer because they never replaced them.Everyone we dealt with there was friendly and professional, except Mike. Mike shouldn't deal with customers. He doesn't seem to have a sense of pride in his work, and he has an attitude of superiority. He wasn't exactly rude, but he did talk to me like I was ignorant both during the walk-through and the stabilizer replacement.
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April 2023 by Hank Mcmahan
Great Experience both Sales Service and Parts— Micheal Fuchs did one awesome job finding the right RV Toy Hauler to Fit my wants and needs truly a great experience The Jayco is a very well built trailer and truly nice craftsmanship on the inside unlike some others that just don’t have that special touch or finish ty all who helped in this great experience and purchase ‼️
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April 2023 by Jimmie Smith
Rob is excellent to work with. No pressure and takes his time to make sure customers get to see all options and have all questions answered. This is the second RV trailer we’ve bought from Rob. I definitely recommend checking out Hanner before purchasing.
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February 2023 by Sally Brown
We have purchased our fourth RV at Hanner RV and I would highly recommend them. Our salesman, Rob Robertson, was attentive to every detail and if he did not have the answer, he offered to find it. He did what he said he would do and was very enjoyable and professional in the way he went about the sale. Lance Finley, the sales manager, was also very professional and helpful. Our walk through on pickup day was very detailed, by Russell, and allowed plenty of time for lots of questions. Every experience with Hanner RV has always been this way. This will always be our #1 choice when purchasing any RV.
