Zipcar

Most Recent Comments

• December 2023 by Julia C.
  If there were negative stars that I can put to review Zipcar, I would. First of all, my car that I paid for did not show up. I then had to purchase a new car that was at a separate location with a price of 200. 20 minutes into our trip, our tire split in half with no indication on the car. We then had to buy a 300 dollar new tire and they will not reimburse us even though we almost died from their extremely unsafe car. Then I found out they charged us 464 dollars for the car that was a piece of shit. They have horrible customer service and will not reimburse us anything. Do not use Zipcar even if your life depends on it.
• July 2021 by Amy
  Oddly limited choices of cars in a big city (Austin, TX) and we experienced technical difficulties...one car wasn't there when we went to pick it up, another wasn't running well. Good customer service, just limited availability.
• October 2020 by Franklin E.
  Convenience does not always equal value; and zipcar has proved it is not worthy of being called either. The app is dated, service horrendous, and the overall experience can only be described as appalling. Today was my first experience and after booking the car and arriving to the location, the car was no where to be seen. Tried to cancel the reservation so I can book another one, but was told I will not receive a refund. Currently on the line waiting for someone to pick up, but it's already been 30 minutes and my reservation is now 25min late. If you're like me and have a tight schedule and need something dependable... Stay away from zipcar. I now need to call an Uber just to make my appointment. Completely absurd.
• December 2019 by Linda Z.
  Every time I use Zip Car, there is some annoying thing wrong. Whether low gas, no notification that the driver before me is late, or today's issue. I got to my office and there was an email saying the car was 45 minutes late. I was NOT late, was a few minutes early. I called to ask about the email and all the person was programmed to say is you are not charged a late fee. While I appreciated that, I explained that something is wrong with Zip Care email system, I should not have to spend time calling to make sure I won't get charged. All the person kept saying was, "you were not charged". They were like a robot and did not care at all that emails from the Zip Car system were sending bad information, and causing me to have to spend more time and infuriating thier customer. "You did not get charged a late fee". AHHHHHHHH!!!
• November 2019 by Ron J.
  Just awful. We've used the cars for simple trips as well as signing up for their commuter plan. The cars are usually not well maintained, gas cards work some of the time, and parking passes work about half the time. Customer service is HORRIBLE. Just too much to bother with writing anymore.
• November 2019 by Roger M.
  Zipcar USED to be a great rental service. In the last three years, their customer service has gone totally downhill due to cutbacks. I was on hold for at least 40 MINUTES to get to a customer service rep. I was stranded at the Zipcar location because the vehicle I booked and got confirmed wasn't there. Zipcar has cut many locations in the Chicago area and has switched my reservations too many times. They jacked up the hourly rates for vehicles. I've had enough after twelve years.
• November 2019 by Mike S.
  I completely agree with the other poor reviews. I've used zipcar for a long time and the customer service is horrible and somehow seems to be getting worse. I rented a car and they charged me double what I was quoted. My first call was not returned. My second call, I had to stay on the line for 45 mins before they finally refunded my money. It turns out they raised the weekday rate and didn't tell anybody and the system is still quoting the old rates but it is charging new higher rates. For the most part over the years the actual renting of the cars has been a good experience. Occasionally a car isn't there or it's low on gas, but the problem is when you have to call them. Easily the worst customer service I've ever experienced. After all these years I'm going to look for alternatives...
• November 2019 by Chad O.
  I too have been with Zip car since 2010 and have sadly watched the service, choice in cars, and value of my membership bottom out. Now, starting Nov 1st, Chicago Zipcar members will no longer have the overnight promo rate (flat rate from 6pm - 8:30am). I just got off the phone (after waiting 32min) and confirmed Chicago rates increased and dropped the overnight promo. Cars in the loop start at $14.25 per/hr ($11 if you are really lucky to find a roller-skate equivalent vehicle available) and as high as $18.75 per/hr. Then add in + MPEA Tax, + Chicago Lease Transaction Tax, + Cook County Vehicle Tax, + Vehicle Rental Tax brings your car reservation, for a poorly upkept, rarely clean and usually previously smoked in... cost $17.27 per/hour (roughly) My Strongest advice.. Hertz or Enterprise full-day rental will give you more bang for your buck, plus car will be clean and ALWAYS there when you go to pick-up. So long, farewell Zipcar
• November 2019 by Allison J.
  DO NOT DO ZIPCAR. I did a free trial and have called 4 times to cancel my membership and have been on hold for over two hours, no exaggeration. The only way to cancel is on the phone and the hold is is ABSURD. If I could give it zero stars I would.
• October 2019 by Sean A.
  I have been a member of Zipcar for 9 years now. In the beginning things were great. Very reasonable rates, cars all over the place in the City, and, if there were issues, things got fixed right away. Honeymoon is definitely over. Over the past 6 months I have had cars that would not unlock, gas cards that didn't work (and I was never reimbursed, even though I followed all their rules about sending photos of gas receipts, etc.), and have been charged multiple times for the same reservation (5 times on one occasion and 2 times on the next). To get reimbursed for their mistakes (multiple charges) takes several days, at best. Their customer service is awful. On average I sit on hold, waiting for an agent more than 10 minutes, which is ridiculous. The final straw happened when someone other than myself canceled my account while I was out-of-town. When I tried to make a reservation and it would not work, I called ZipCar (again, an 8 minute wait for an agent) and was told that the account was canceled a few days ago (even though I was out of the country) and that ZipCar went through all their security protocol (level 1 through level 3, which makes it all sound very legitimate). The 3 levels of security protocol are you name, address, phone number, ZipCar account number, and birthday. All things that are very accessible to anyone with a computer. The customer service agent said, "I am sorry for the inconvenience..." and that was it. No responsibility on ZipCars account, I would have to re-apply for an account (which would take several days, and no help at all this morning, when I needed a car), and no explanation when I said that their so-called "security" was scary, at best, in this day-and-age. You are better off opening a (free) gold account with Hertz, or another car rental company, and getting a car for about $50.00 a day (less gas), which beats ZipCars prices anyway.
• October 2019 by Rebecca R.
  So on a lovely Saturday I was having a particularly long week. I went to blow off some steam at a farm just west of new buffalo. I though gee whizz I'll take my sister for a day out (she stepped in dog p**** but I digress). I used zip car. And shiver me timbers! We got stuck. On a farm. Alone. Cold. They told me to make alternate arrangements to get home. Customer service offered zero other methods of getting home and essentially told me to figure it out, despite the only train that day being 5 hours away. BUT I always look on the bright side. The farm gave us free peach cobbler. My frozen hands had trouble using the fork due to the in-climate weather, but their peaches were perfection. The farm owner, Susan, gave us some blankets while we waited. Life is like a poker game. You don't get to choose the cards you are dealt, but I sure as heck am glad I met Susan. You helped me out with the poor hand I was dealt this morning. For this, I thank you Susan.
• October 2019 by J M.
  Over the past two months, I have seen Zipcar's hourly rates increase and customer service quality decrease. It looks as if the prices are increasing every two weeks. In late August, I was paying $10/hour during the week and a little over $11/hour on the weekend. One week after that, weekend rates were $12.10/hour and weekend rates almost $14/hour. As of today, my weekday rate has jumped to $12.60/hour and weekend to over $13/hour. I checked prices for next Monday, anticipating a trip, and the weekday rate is $14.85/hour and the weekend rate is $16.50/hour! Absolutely no notice has been given! In roughly two months, the rates have increased almost $4 to $5 per hour. They've also taken away the ability to enter the car 14 minutes before your scheduled time. Uber and Lyft are looking better every day - and more convenient.
• October 2019 by Pablo B.
  Nauseating customer service, 4 hours on teh phone to resolve a minor membership issue, That turned to be unfixable. Useless beyond conception
• September 2019 by Lisa O.
  FRUSTRATED! Literally, each time I've used a Zipcar there has been a problem. There has always been something to eat up my rental time, not to mention causing inconvenience: double billing, no gas, no air, damage or excessive dirt. All irregularities have to be reported during the rental period. At the time of this email I subscribed to Zipcar's monthly service providing me with $50 in prepaid Zipcar service. My credit card was also billed for this particular rental. This email was customer service's resolve. I called today to report that the Zipcar app states that my 3 month old driver's license has expired (impossible). I requested the corporate contact information. Patricia, the Lead Agent told me that they don't give out the corporate office contact information.
• August 2019 by Jolene R.
  Price per hour keeps going up, customer service continues to plummet. I STILL MISS I-GO. PS: Lyft thanks you for all of the business you've been giving them thanks to your crappy service. xoxo