-
July 2021
Oddly limited choices of cars in a big city (Austin, TX) and we experienced technical difficulties...one car wasn't there when we went to pick it up, another wasn't running well. Good customer service, just limited availability.
-
November 2019
Just awful. We've used the cars for simple trips as well as signing up for their commuter plan. The cars are usually not well maintained, gas cards work some of the time, and parking passes work about half the time. Customer service is HORRIBLE. Just too much to bother with writing anymore.
-
November 2019
DO NOT DO ZIPCAR. I did a free trial and have called 4 times to cancel my membership and have been on hold for over two hours, no exaggeration. The only way to cancel is on the phone and the hold is is ABSURD. If I could give it zero stars I would.
