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September 2021
No cars were available when I needed them. When I called to cancel my membership I needed to wait on hold for 1 hour and 40 minutes to get my $7 refunded.
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April 2021
No cars were available when I needed them. When I called to cancel my membership I needed to wait on hold for 1 hour and 40 minutes to get my $7 refunded.
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November 2019
DO NOT DO ZIPCAR. I did a free trial and have called 4 times to cancel my membership and have been on hold for over two hours, no exaggeration. The only way to cancel is on the phone and the hold is is ABSURD. If I could give it zero stars I would.
