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September 2024 by Jamie G
Worst retail customer service, bar none. Fitting room associates display visual (and some verbal!) signs of contempt toward customers, cashiers neither friendly nor empowered to support customers with their concerns, and contact center employees [to whom in-store associates must directly most any inquiry beyond processing a simple purchase, return, or exchange] either powerless in helping customers resolve order issues or unwilling—but will give them the benefit of the doubt and assume the root issue is corporate culture. Have been a long-time customer of Zara but will not be back—in stores or online—after my most recent experience here.
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September 2024 by Valeria Rosana Di Marco Martinez
Today I bought a complete men's suit and when I paid for it they said they didn't have the cover for the suit and they told me that the online option doesn't sell it with the cover, I had to buy it because I had no other option but the service was too bad and they didn't even give me any options and by the way I bought several things and they put everything in a small bag because they couldn't give me 2 bags, super disappointed with all the attention from the store manager.
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September 2024 by Roger Jeansonne
Great atmosphere &
Ambience. Highly recommended
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September 2024 by Soner
Quality is good. Everything average is $49. I like zara and highly recommend. Price performance???
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September 2024 by Mason
Charges for 0.10c bags at the checkout ?
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August 2024 by C P
Gross dimly lit and DIRTY
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August 2024 by Marcelo Advincula
Small store with few variety
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August 2024 by Olha Sentiabova
You were awesome and now… OMG waiting to pick up my online order for 20+ minutes. And where are all nice and smiling staff?
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August 2024 by Meetal Patel
Unhelpful staff and store management. Unable to return, exchange or get store credit for a purchase that was one day past due to their revised return policy. The supposed lady working on Sat morning who was a manager was not even able to provide me her name, stating that is store policy and told me to call customer service. Very unhelpful management who have no authority, unorganized store, dirty clothing, long lines. Rather not shop here knowing they don’t care about keeping you as a customer or trying to help.
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July 2024 by Ingeborg Chandler-Mertz
Great affordable current clothes. They could use more changing rooms to make things flow a little faster.
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June 2024 by Paridhi
I saw a few dresses online, but when I went to the store I couldn’t find them. A lot of options were not present. There were no discounts or sale in store, which was online, but I couldn’t even try anything because my choice of dresses were not there only. Everything was priced at an average on $49. I really wanted to shop but couldn’t.
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June 2024 by Marlene Mckenzie
Both online and in-store customer service is horrible! They refused to do an exchange because I lost my receipt.
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May 2024 by Sara Alsayyed
Nice collection new styles love the vibe
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May 2024 by David Guerra
Great sized store with tons of selection! The store manager Carlos is amazing!
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May 2024 by Eli Hadi
Terrible customer service it is like they are ready to fight
