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July 2024 by David C. Burdick
Can't get 'it' together re: bill-pay.
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May 2024 by Ricardo Murillo
The service is very bad
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April 2024 by Steve Lee
Scheduled an appointment using the app to create a new checking account. Ivan was very friendly and answered all questions I had, not just about the checking account but also questions on CDs and Savings. He also explained things easy to understand. I got all help I needed and had wonderful experience!
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March 2024 by Chris Li
The worst Wells Fargo branch I’ve ever been, extremely unprofessional staff giving wrong information causes inconvenience for client.I was shocked how Wells Fargo even allow the underperformed branch like this one exist, huge damage on Wells Fargo’s branding.
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August 2023 by Stellamaris Ero
I arrived at the branch at approximately 11:50 AM. The customers' line at the branch waiting to be attended to by the bank tellers was very long, stretching outside of the bank door. Since I was there to see a banker to close my accounts, I entered and requested to see a banker. A female banker approached me and after telling her why I came to the bank, she asked me to wait because she had other people ahead of me. The banker advised me that it was going to take 20 to 25 minutes before she could attend to me. I told the banker I will wait. I waited in the lobby for about 35 to 40 minutes. While waiting, at about 12:35 PM, I observed that the front door entrance to the bank has been locked. Then, customers determined to be served came through the bank door into the bank, but they were told mostly in Spanish that the bank was closed. This did not seem right as the bank was supposed to close at 1:00 PM.
At about 12:37 PM, a teller who had been standing behind the counter for 5 or so minutes, talking to her peers, decided she was going to help me. I showed the teller my photo ID on my phone and my debit card in hand. She refused to accept it, saying that it is the bank's rules that my ID must be handed to her in order to close my accounts. She suggested I come back the following week Monday. I advised her that the ID may be in my car and I do not understand why My ID photo on my phone was not sufficient proof of my identity. I left and went to my car. On the floor in my car was my ID. Immediately, I returned to the bank at 12:40 PM, I was refused entrance by the manager and told once they locked the door for the day, they would not open it. Remember, this bank branch was opened for business till 1:00 PM. Most of these bank staff do not care about the customers' needs; it is always about what is for the best interest of the bankers. Customers do business at their own peril!
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August 2023 by Nazario velasques
Very good
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June 2023 by luis mondragon
I want to make an account. Q. Requirement papers ask...
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April 2023 by Stellamaris Bonney
I arrived at the branch at approximately 11:50 AM. The customers' line at the branch waiting to be attended to by the bank tellers was very long, stretching outside of the bank door. Since I was there to see a banker to close my accounts, I entered and requested to see a banker. A female banker approached me and after telling her why I came to the bank, she asked me to wait because she had other people ahead of me. The banker advised me that it was going to take 20 to 25 minutes before she could attend to me. I told the banker I will wait. I waited in the lobby for about 35 to 40 minutes. While waiting, at about 12:35 PM, I observed that the front door entrance to the bank has been locked. Then, customers determined to be served came through the bank door into the bank, but they were told mostly in Spanish that the bank was closed. This did not seem right as the bank was supposed to close at 1:00 PM.At about 12:37 PM, a teller who had been standing behind the counter for 5 or so minutes, talking to her peers, decided she was going to help me. I showed the teller my photo ID on my phone and my debit card in hand. She refused to accept it, saying that it is the bank's rules that my ID must be handed to her in order to close my accounts. She suggested I come back the following week Monday. I advised her that the ID may be in my car and I do not understand why My ID photo on my phone was not sufficient proof of my identity. I left and went to my car. On the floor in my car was my ID. Immediately, I returned to the bank at 12:40 PM, I was refused entrance by the manager and told once they locked the door for the day, they would not open it. Remember, this bank branch was opened for business till 1:00 PM. Most of these bank staff do not care about the customers' needs; it is always about what is for the best interest of the bankers. Customers do business at their own peril!
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January 2023 by Angel Deleon
Been here 35 minutes... line is long more then 20 people waiting...the worst bank ...
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December 2022 by Nigerian Foodie Kitchen
Wellsfargo is the worst when I mean Worst I mean it ,they are so frustrating. I hope I never get to bank with such ever again. you guys need to do better. Wellsfargo is draining I will never have a bank like this again I will make sure of that
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October 2022 by Sharon Mackson
This is the worst banking experience Wells Fargo branch on Airport closed I had to go to Lamar waited 30 min not seen I left such sorry service ?
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April 2022 by Carlos Lozano
So incompetent they said one thing and they do another they need more training and they are very slow I dont recommend this place at all
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April 2022 by Nick Brown
Wells Fargo sucks. 3 branches I've tried to visit are closed. I just need a notary and a COD Cashier's check and it has taken up my entire day. Closing account to go to USAA
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January 2022 by adil khan saddat
The worst branch ever you need to spend 2 hours in the lane only have two counter
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December 2021 by Emiliano Garcia
If you are looking for good customer service stay away from this location!! Gladys Dubone is there to make your experience there as difficult as possible. Go elsewhere.Chase across the street was glad to help even though our account was not with them. It’s a shame our corporate account is with Wells Fargo or I would most definitely take my business elsewhere. Unreal
