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August 2024 by Cody Lockman
Never open during business hours on Saturday 9-12...
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June 2024 by Gunnar Clovis
Jared Hall was excellent as our banker; he helped us very swiftly without issue. We'll be back for more accounts later. Great experience.
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June 2024 by Diamond Chau
Never go here. Called many times and they never pick up. Average time is 30-45 minutes every time I go whether it’s at 10am 2pm or 4pm they take their time and ask dumb questions. Complained to the manager and he just said I’ll deal with it. But he just sat and continued in his office. Ignored. They don’t care about customer satisfaction.
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April 2024 by maria armas
Service is poor
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November 2023 by Greg Hess
3 visits in one month, all for a simple cash deposit, EACH VISIT TOOK OVER 20 MINUTES EACH! Today's visit had 11 customers in line with 1 teller, 1 manager that did not help a single customer (except to be rude to me and tell me you have been short staffed since September!). I liked this bank much better when I never have to deal with them! Because if you ever have to deal with them, you will realize you never want to do business with them again!
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September 2023 by Haithem El-Zabri
I opened an account on Monday and had $5,000 wired to it (bank wire). I withdrew $1,200 on Tuesday with no issues. On Thursday, I went in to withdraw $2,000 and, for some reason, the teller needed his supervisor's ok on that. Chris came, did a few things on the computer, and later quickly said "I'm Chris, I'm here to help with this transaction" without even looking at me. They asked me for i.d., and after it was confirmed that I am the holder of this account, asked me to have a seat as they have to clear it with the back office. (What??). I waited for 15 minutes and then walked back up to the counter. The teller was still making calls, the supervisor is gone, but the branch manager was there. I asked the manager what the problem was, why I need to spend 20 minutes to withdraw my own funds from my account, and he said that they are just going by procedure and checking to make sure everything was allright. I explained there's nothing to check, money was deposited into my account, I am the account holder as they had verified by seeing my i.d. (which they were still holding!), so please give me my money and let me get on with my day. His snarky response was that I'm free to leave if I don't want to wait!!! Finally the teller informs the manager "nothing on their end." Nothing on their end?? Like what were they doing, making sure there was no criminal activity or something?I do not appreciate the treatment that I experienced at all. They wasted 20 minutes of my time, they acted like this was suspicious activity and treated me as if I was guilty until proven innocent, and they were not in the least bit apologetic about it. The teller was nice and did actually apologize, but the supervisor and manager were extremely rude about all of this and really shouldn't be in a position where they are interacting with clients. I will be closing this account as soon as I withdraw the rest of my funds, as this treatment is totally unacceptable. From an ATM, of course, as I have no intention of ever setting foot inside of a Wells Fargo branch.Worst. service. ever.Train your managers, Wells Fargo!!
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September 2023 by Tom Dunkle
Useless customer service. Have wasted half a day on multiple occasions trying to get help with basic issues involving wire transfer and currency exchange. Really simple stuff that should take five minutes, you come here and wait two hours only to find they won't help with it at all.
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August 2023 by JAQ White
The teller John has the poorest customer service. He just stares at you with no friendly smile. He doesn’t say “next” to let you know he’s ready for you. He doesn’t greet you when you do walk up. He speaks very low and seems to not like his job. He asked for two forms of I.D. and didn’t explain what I could provide as a proof of identification. Get a new job if you don’t like customer services! He also does not tell you goodbye have a good day or nothing.
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August 2023 by Luis Ramirez
Bad attention
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August 2023 by Mustapha Mansaray
Alexis Hernández is great and very knowledgeable! Very respectful, truly a great guy. Great experience ?
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June 2023 by Stephen Reed
Impossible to get ahold of someone over the phone. Wells Fargo is the worst bank in existence. Don't do business with them.
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May 2023 by Vanessa Quinn
Second bank in a row today with no available bankers for a change on my accounts that I'm on a time crunch to get resolved. If you're not setup to take walk-ins ever you're not being effective. If I were a new customer looking for help with setting up new business with you, I would be going to another bank. Strongly considering taking my business to another bank because I'm not being taken care of.
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April 2023 by Kat L.
This Deborah woman is so argumentative for no reason. Like sorry I my address has changed since 2019 and I haven't needed to renew my license? Don't go here unless you want to experience poor customer service. I'm not trying to wait two weeks for something I could have done online had I just put in my old address.
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January 2023 by Ivan Mills
No bankers in the office. Teller says non are available. This is a bank. Where are the bankers?
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October 2022 by ralph jimenez
I went to do a transaction and this old lady her name is Deborah she started asking me all kinds of ID evethough I am a customer without doing anything she was obnoxious to end it up telling me I have to make a appointment very frustrating ??????
