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May 2024 by Chelsea Montgomery
Beyond unhappy as a Wells Fargo member at this time. So far never had issues until now. I receive my direct deposit bi-weekly on a Thursday. My daily cash withdrawal limit is $1,010 !!!!! And I can't increase??? My direct deposit is 2x that amount and are the exact amount every two weeks. All purchases on the account are covered and secured. In a nut shell you can't get your own money???? Spoke with customer service who escalated my call. After explaining what the issue is, she too had to verify what I could withdraw inside the bank with a teller. So a supervisor isn't trained to know?? This has turned my day upside down and caused such an inconvenience in other areas. I will be Filing a complaint with CFPB.
Also, why does your Research location not have a manager on-site. The teller wasn't sure of the information she was communicating with me. The impression at this point is, no one knows policies and you can't have full access to your money. What a great customer experience and please spare the "auto response" I'm sorry. Solutions are what works not acknowledging a customer is frustrated. Yeah.....I know!
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April 2024 by hatem Jaber
Worst customer service.. Please show some respect and value to your customers!
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January 2024 by Yvette Goodman
Lobby hours open, but not drive through due to short staff.
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August 2023 by Avinash Karanam
A huge shout out to Cassandra who went out of her way to help us out today. We had
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August 2023 by James G
Terribly understaffed
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May 2023 by computergeniusaw (ITgenius)
Should not be advising to open an account online. Two of us tried to open an account online but at halfway it gets denied and tell us we have to go to the bank to open an account. Stupid.
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March 2023 by Elizabeth W.
Please avoid Wells Fargo like the plague. They are in huge disarray. Speaking from 20 years experience, only recently had disaster after disaster with them. Terrible fraud that they won’t reimburse. Money is not safe there!!
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March 2023 by wu huan
I will never come back to this location!!! I have been there 3 times to open an account but failed as a new customer! The first time I was told to apply online and a clerk airdrop me a link. I have applied online but the system asked me to go to a local branch to provide more info. The second time I was there. The same clerk said they were busy and made an appointment for me but put wrong phone number. The third time I went there and was told they have contacted me with wrong number to inform me the appointment was cancelled because one of the clerk need to pick up kid and another has family emergency leave. They couldn't reach me but I did provided my email with the appointment. So they made another appointment to me at last. They shouldn't treat a new customer like this! Close this location please! SO DISAPPOINTED AND WASTE MY TIME!!!!
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March 2023 by George Saeh
Worst bank experience. For a simple wire transfer I’ve been waiting 50 minutes and countingA piece of advise to Branch manager Casandra. If you are short staffed put a sign on the door or at least don’t tell customers the wait will be 15 minutes. Your customers have work to do other than waiting 1 hr for a service that should not take more than 10 minutes to complete
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March 2023 by mason kraft
Wrong advice. I went in there recently to ask questions to a banker and sort things out. I a simple question about how my credit card utilization could affect my credit score (They said it won't). A simple search online shows that it *does* affect credit score. How can a banker be wrong on something so simple?
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February 2023 by P P.
Repeatedly disappointed by lackluster customer service at this branch. Today, the sole teller was overwhelmed with a complicated series of transactions by one customer. I and another customer waited in line while three other unoccupied employees chatted or made trips to the bathroom. When I asked aloud if someone could help the waiting customers, one of the free people spoke up, acknowledging that she was the branch manager. Dumbfounded, I asked why she wasn't stepping up to help customers or directing her staff to do so. So offered a ridiculous excuse, namely that no one else (including herself!) was authorized to work the teller line. Really? If true, you need to change your model. Further, she should have been interacting with customers and doing what she could to help. Very poor service and leadership. Always a tedious delay.
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December 2022 by Chad Seger
This has to be the most poorly managed Wells Fargo branch in the country. GO ELSEWHERE. The manager is not only rude and incompetent, working more slowly than I have ever seen anyone work before, they encourage the same infuriating behavior in employees. I have waited 45 minutes to make a simple deposit in the drive through line on multiple occasions and each time they have been smug and unapologetic. Given the other negative reviews of this branch, it appears that I am not alone.
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November 2022 by Jaclyn D.
Waited in line for over an hour just to deposit a check. There's only 1 person working, they were very polite but it's not enough to keep up with all the customers. They need more workers. This is the second time it has taken literally forever just for a simple deposit. Take my advice and don't come to this Wells Fargo, it's not worth the wait might as well drive to the next closest one!
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October 2022 by J S
I have to get consistently poor service to write a bad review. This branch is no exception to my general experience: unmotivated staff, painfully slow service, and an attitude that suggests a complacency towards individual customers going all the way to the top. They may have stopped the widespread, predatory fraud, but the culture hasn't changed. And incidentally, I noticed that the last review complained about a long wait time in the drive-thru 5 months ago. I asked the teller today if my 20 plus minute wait with one car ahead of me was typical. She said, yes, this location only has one teller working the drive-thru. Case in point: as apologetic as management pretended to be for last reviewer's bad experience and in spite of the promise to thoroughly review the situation, nothing has changed. It's not the teller's fault: at least she was honest. I'm going to be moving my personal and business accounts to a bank that wants my business. Next time you're waiting in the drive-thru, at least you'll have plenty of time to write your own review.
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September 2022 by Jose Alvarez
No one available to open a business account, seems like they fired all Bankers and only one person is available for several branchesYou just have to wait about a month to have an appointment, so don't come here to open a Business Account use any Other Bank,Sure and i will put my SS and card info too! LolReally u asking me to put public all these informationI been customer with you guys for more than 15yr, but that come to and End soon
