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May 2024 by Sergio Castellanos
Really dishonest employees.
They told me I needed a new SIM card because the one that came with my new phone was “defective” and wanted to charge $50; they even said that the color of the SIM card was indicative of the defectiveness. I went to another store because that diagnostic was highly suspicious and it turned out the card was just fine and it only took a settings adjustment in the phone.
Do not go here if you want honest service.
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April 2024 by holly russo
First off, this IS NOT A REAL Verizon store. It’s one of those knock-off, “authorized retailers”.
Second, my experience of customer service was that it was NON-EXISTENT. I came in a Saturday morning. There was one worker who was helping a couple and then there was me. I was waiting for almost 40 minutes and not once did he acknowledge my presence, let me know how long it might be. Nothing. I just left cause who knows how long it was going to take and it’s not even a real Verizon. Just go 5 minutes away for REAL Verizon.
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March 2024 by amir hasan yaghoobi
im sorry for my self
i was here today
stuff They didn't follow the queue
i was here for one hour but my problem is not fixed and i left here
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March 2024 by Crystal Green
Terrible experience. It was so bad it almost makes me want to cancel my Verizon account.
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January 2024 by Rebbecca Bakre
They don’t answer the phone or respond to voice messages. Multiple attempts made.
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January 2024 by Riyaz Hameed
Walked in today to inquire about plans. Hunter was amazing. Patiently answered all our questions. We decided to switch to Verizon because of the service
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January 2024 by Fresh Air
Worse Service, Just waste my time.
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November 2023 by S Feild
Beware, THIS STORE STEALS PHONES. An employee at this store convinced me to trade-in a phone that was paid for and I was perfectly happy with for a new one that would some how be free. I surrendered my phone for the brand new one and was never given a receipt. When I saw on my bill that the trade-in was not credited I went back to the store several times, and was told not to worry it would eventually be credited. Three months later, I learn they don't know where my phone is, and it's was activated with a new email weeks after I gave it to them. When I reported this to customer service they told me they had "no evidence" that I ever gave them my phone. Conveniently they only retain security footage for 60 days. I was jerked around from beginning to end and treated like liar. Don't be fooled by the response below, they are DEEPLY unprofessional, and not to be trusted. DO NOT GO HERE.
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November 2023 by Breyanne Thrax
STOLE MY PHONE. A slick employee neglected to give me a receipt for my trade in. At first I thought it was a mistake. After several emails, calls, and visits to the store they decided there was no evidence I ever traded in a phone at all. I told them exactly when to check the security footage to prove myself and they waited until the footage was erased to look into it. They even told me they HAD THE PHONE at one point and that the email it was linked to was changed (after the trade in) but still denied it was stolen???? HOW?? I cannot believe they get away with this. DO NOT do business with this store or any Verizon store run by RUSSEL CELLULAR. READ THE REVIEWS. I am not the only one.
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October 2023 by cadarius poke
If I could put Zero stars I would, I preordered an IPhone 15 Pro Max & got a call it arrived. I showed up the next day to find out my phone was SOLD. Then was lied to & was suppose to receive it the next week but the real date was October 20th. Ever since this has happened I’ve received lies from this store even lies about who management is.
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September 2023 by Thomas House
Great and attentive service
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September 2023 by Maria Chun
I am currently on the phone with *611 because the young guy with blonde hair at the store did not activate my phone correctly. I lost my phone and had to buy a new one. I explained this to the guy, he asked if I needed help activating it and I said yes. He powered it on, did a few things then told me I am all set to finish at home. I get home, I have no service and cannot dial out. This is so frustrating. I called *611 and have to give the agent the MEID, ICCID, etc numbers for assistance because he doesn’t even see the new device on my plan. The staff at this store need better training.
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August 2023 by Diane McGeehan
Answered quick questions about my phone.
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July 2023 by Windows Eleven
This is the most dishonest cell phone store I have ever had the displeasure of visiting. I caught them in lie after lie.
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July 2023 by WG Make yourself better than the status quo.
Don’t trade your phone in they are stealing them and not putting the credit on Verizon bill. Then abusing you over it when you figure it out after 50,0000 phone calls and NO manager will call you. Avoid. And customer service and 1800 #’s are a joke. Rude. Refusing messages to district manager.
