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January 2024 by Walker Texas
Says they are open till 8. Closed at 7:33 pm.
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January 2024 by ANDREW LONGORIA
Reggie at the Austin store on Lamar, was an excellent, knowledgeable, patient service representative. He took the time to explain and correct the errors on my Verizon account. He brought everything up to date. I appreciate his professionalism.
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January 2024 by Shane Shine
Spencer was so incredibly kind and helpful. We would be happy to work with him again anytime. Plus we like his hat. :D
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January 2024 by Regina Rankowski
Stopped by the VZW store with a new iPhone 15. I could not transfer my number from an iPhone XR. Tyler was absolutely wonderful as he helped me so so!
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January 2024 by Veston di Donato
Went into this Verizon store to activate two new iPhones that were Christmas gifts from a parent who accidentally opened a whole new line in the purchase process. After being turned away by the Sunset Valley location where the employee literally said “I don’t want to fix this problem for you,” Spencer at the Lamar store took the time to listen to the situation and acknowledge the errors made. He said it would require some work to correct the errors made during purchase, but that he could take care of it all there and then. Spencer then took time out of his day to address a problem which was fully not his responsibility, calling in and speaking with corporate associates to take care of us and sort out the issues associated with closing the unnecessary line. What could have been a complicated process of returning to the original store hundreds of miles away, was quickly addressed due to the diligent care of this angelic man.What a polar experience from the Sunset Valley store! Highly recommend this as your ATX Verizon brick and mortar.Also, they were playing some killer Ethiopian Jazz, and you just can’t beat that.
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January 2024 by Paul Nelson
The staff was knowledgeable and patient
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January 2024 by Lynne Steele
Reggie is very knowledgeable, helpful and patient! A great asset to this store.A pleasure to work with!
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January 2024 by Renee Beauchamp
Came to see if we can update our plan. Reggie helped us improve our plan for a lower cost. Great service!
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December 2023 by Molly Eastman
Tyler was awesome at helping me get a e sim activation! Super quick and easy, would recommend
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November 2023 by Kylie Coghlan
Reggie helped me out when my phone started showing SOS at the top of the screen. It ended up being a simple fix of needing a new SIM card. He helped explain it all to me, and got me on my way super quick!
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November 2023 by Christopher Hernandez
I had the pleasure of upgrading my iPhone 12 to a 15 with the assistance of Winston. He was very attentive, knowledgable and consistently displayed a level of customer service rare in this day and age. He also explained all my options in order to upgrade me and how they would positively and/or negatively affect me. His transparency allowed us to build trust in this new business relationship which ultimately led me to upgrading two phones. He also set up both phones transferring the old data to the new phone with out any issue. There must be good a good culture or leadership within this store. Everything seems to run smoothly. Thank you Winston!
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November 2023 by Scott Morrison
Reggie greeted me at the door, we figured out the solution pretty quick. It was just my cellular needed to be turned back on. He showed me his cool galaxy watch and now I kinda want one more than my ultra ? thanks Reggie and Verizon!
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October 2023 by Haley V.
Got my phone stolen, went in to get a new one and would've been better off getting a trackfone from the gas station. My "verizon business expert" told me my bill was going to be $3 extra dollars a month, failing to mention a completely additional $24 a month charge. Called the real Verizon customer service and they said the guys in the store often lie to make a sale. My rep - Robert Day is no different - lying and scamming to make a sale on top of adding on an additional $100 in charges between the screen protector and the phone case on top of the $700 he already saw me spend to pay off my old phone and set up the new one. WOULD NOT RECOMMEND LESS!
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October 2023 by Cassidy Cole
Reggie is amazing. I came in and he automatically helped. My friends phone got stolen the weekend before and she has been having a hard time. He made it easy and quick and made her week better. The classical music was a great touch.
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October 2023 by Dana Hajedemos
Today I awoke to a broken phone, so I went to this store and had a flawless experience. 0% pain. 100% awesome. In and out in 45 minutes with all my problems solved. ROB IS MY HERO. Seriously, this guy will turn your bad day right around. Thanks Rob :)