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August 2024 by Bryan Perryman
This place used to have alot of issues but honestly over the last 2-3 things have really improved. They are responsive to any issues communicated electronically. Most of the staff truly seems to care about their jobs.
My business has become somewhat dependent on the post office showing up on time and my mail carrier seems to go above and beyond to make sure my mail gets received when it is supposed to.
I've lived right by this post office for over 10 years. And I think it's important to recognize when things get better and they sure have!
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August 2024 by Milo
A week ago I was supposed to receive a package containing a family heirloom and it said it was delivered yet when I checked my mail box there was no package
This location was of no help what so ever on assisting me to find my package I just don’t
understand what’s so hard about putting it in the correct addresses mailbox
All I received was scripted apologies worst service I’ve ever had
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August 2024 by Ashokan Sivapragasam
Zero star; bad service. USPS never delivers the package citing that person unavailable or other lame reasons. We are at home all day. They could have left it at the door like every provider does.
Redelivery was also dismissed. They ask us to pick it up from post office which is 10 miles far. Why do we need postal service while everyone picks it from office?
Worst delivery :(
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August 2024 by Brandon Matchett
Melissa at checkout really helped me out with the process for sending to military base. Highly recommend this store
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August 2024 by Tyler D
This place sucks maximum bad. Long lines, no communication, lost mail.
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August 2024 by Xiang Gao
This is laughable. We had an appointment for passport for our infant baby, and they said their staff was taking a break during our appointment time, and the break is over 30 mins. I really don’t know what kind of break is 30mins. If there is short staffing, just don’t open any appointment slot!
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August 2024 by Hasna Red
Horrible service 000/5
I can’t imagine how that guy still working there even that he’s so rude with people
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August 2024 by Maylén Pons Escalona
This is the place with the worst service since the 26th I requested a redelivery of a package for which I paid a lot of money and oops they never delivered it to my address. Still no one gives me an answer. And the package does not appear.
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July 2024 by e. rahman
after visiting 3 post offices with long lines today, this location helped me and was knowledgable. yes, the lines are long but there is a shortage of staff in Austin. worth the wait if you want helpful employees.
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June 2024 by Steve Sarver
Forced to leave because I had a dog with me
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June 2024 by William Wang
Awful. Long line of waiting and they even charge you for using their package tape
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June 2024 by Glenn Driver
Dropped my Amazon package and damaged it for a 2nd time!
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June 2024 by K Dub
I haven't even been here yet and it's a one star for me. I called so many times my head hurt. Somebody picked up the phone during one of my 100 calls. Lol. I heard some talking and said hello and whoever it was hung up. I'm just trying to pick up a package that didn't get delivered to my address. From all the one star reviews I'd say this is probably the worst post office in Austin
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June 2024 by Dave Moellendorf
Well, after today if I could give this place zero Stars I would. I've had trouble with some of the staff delivering mail to my business in the past and it repeats the same way over and over. Today I was expecting live plants to come in and they spend all day riding around in the vehicle. I was up there at 5:30 when they were supposed to be arriving at 6:00 a mail truck sat in the middle of the parking lot and the status mysteriously changed from out for delivery to couldn't deliver because business was closed. My business is open till 8:00 at night every night during the week. This is unacceptable, especially for the cost it takes to ship these things. I do not recommend this station.
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June 2024 by Ad Fortune
The absolute worst. No one seems to work there- they close mailboxes when i am paying yearly and on time- they sent back all my mail for months and i kept complaining but they kept doing it so now none of my banks will mail there which was the whole reason i had this PO BOX. Worst cs... Filed so many complaints but nothing was ever done. No one was ever in trouble. Specifically Gerardo Wolfe called me just to be rude and tell me too bad. Never had his manager call me back. Never fixed anything. Didn't refund the months that they literally had my box blocked off to not allow mail in there bc they mistakenly thought it was closed bc of no payment when i always paid and they saw and said sorry and claimed they would reopen it, but didnt' for months and caused me all kinds of issues with banks and my business. Avoid getting a box here at all cost. Trust me. And if you get any packages it's an hour minimum wait to get them in a line. However most of the time there is no one working boxes during business hours and you wait around for no one to ever show up. Trust me AVOID!
