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December 2023 by Karol M.
Uptown lives up to its name in the sense that they have a fairly large selection of nice resale clothing. They're fairly particular about what they stock, so expect nicer brands in good condition. The prices aren't exactly cheap, but they're significantly less than what you'd pay at the mall, for sure. It's tough to get a steal on resale clothing in Austin, and this place is really no exception, despite the name. On the flip side, when you're selling off some of your own items, be prepared to be offered a smaller amount than you'd expect. They need to be in great shape and desirable as well, so don't bother bringing in stuff you probably should have donated elsewhere. Store credit will get you more value, and the fact that they insist that you wait on site (at least in the shopping center) while they look over your items (count on at least an hour and a half) almost guarantees that you'll shop around and find something you want. They stock a wide variety of clothing and accessories for men and women, and I see both shopping there when I've been in store. If you enjoy a scavenger hunt for "new" clothes, head on over and check them out. Parking is available in the attached lot.
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December 2023 by Kelli T.
After posting a bad but valid review, I got a call from the manager who seemed confused by my review despite our heated conversation a year ago. He claimed he didn't remember banning me from the store. But I asked him to listen to the conversation (most businesses, record conversations for quality assurance) and after talking a bit, he did agree that the situation wasn't handled correctly and was very sympathetic and apologetic about the bad experience I had there. He was very sincere and didn't seem to be calling to ask me to take the review down, he was more concerned with how he could fix the issue and I do believe he was very genuine and apologetic for the situation. We both came to the conclusion that we're both human and make mistakes, and have bad days. the fact that he called so quickly to resolve my issue proved to me that although I did have ONE bad experience selling to them I am very excited to go back and the manager made sure I felt welcome coming back in to shop or sell. Previous to this experience I used to go here ALL THE TIME. And though I may not return anytime soon because of the embarrassment of the whole ordeal I don't think it's a bad store or run by bad people. In fact, it's one of the best places to buy trendy second-hand clothing, shoes and bags. And I suggest you visit for yourself and see how good the prices are and the value you get for your trade ins.
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December 2023 by Leslie J.
love their selection of clothes And always walk away with something special. Truly one of my favorite places to shop
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November 2023 by Tammy G.
Great selection and prices. Always helpful and friendly staff! Clean and organized. Good and clean quality clothes.
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November 2023 by John T.
Great value fun atmosphere! My girls enjoy shopping there! I would recommend the value and affordability to anyone!
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November 2023 by Julia B.
I always come across some great and unique pieces when I come here. the staff is always helpful and friendly too!
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November 2023 by Jamie Y.
Love this location! Tons of Lulu Lemon and Nike at great prices. They also have a vintage and designer section.
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November 2023 by Bertha D.
south location looks beautiful, more space, more clothing options, def have stepped up the clothing option, and the employees deliver excellent customer service!Thank you for the LuLu winter coat!
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October 2023 by Mars McCulloch
Great store, always friendly staff and I can always find some great clothes. We have also had good luck selling here, just be mindful that you won’t get what you paid, but definitely a fun store to shop at!
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September 2023 by Jacqueline Hagerty
Shopped on a quiet Monday afternoon with my sister. Lots a great styles from our favorite brands. The staff in the dressing room and at the register were very sweet and helpful. It was my sister’s birthday so we were offered 20% off for the month of her birthday. The buy line looked full but less chaotic than a weekend. Highly recommend selling on a weekend vs a weekday to avoid a long wait.
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September 2023 by Liliana Lazarin
I had a great experience at this store when selling my clothes! The check-in process on the tablet was a breeze; just your ID, phone number, and the items you're selling. While waiting, I browsed their selection and even used the money I got from selling to buy a few items. It was a win-win! Highly recommend.
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September 2023 by Maureen Galleymore
I haven't treated myself to shopping in forever and Uptown helped me save SO much money. Immediately, all of their XL dresses were a slay. I went back and forth to the dressing room like 4 times because I had so many clothes I wanted to try. I got 19 pieces and spent about $200, which is insane. I'd never able to walk out of Target with 19 pieces spending only $200. The staff were all incredibly kind and patient, and one of the girls for the dressing room helped me out with her opinion on a dress I was unsure about. Love this place, thank you for helping revamp my wardrobe. ?✨️
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September 2023 by Liria Rose
Phew. Months later and I’m still very upset about the situation that happened here, so this is why I’m writing this, and hopeful to warn anyone wanting to sell here and encouraging management to make a very important change. I’ve been coming to the store for years and purchasing from them.I came in with bags full of hundreds of dollars worth of items to sell, almost my entire closet.I signed all the paperwork, checked that I did NOT want the items to be donated.Employee did NOT share with me verbally that if I did not pick up within 24 hours that everything would be donated.It’s possible this was in the print, but it was not not communicated verbally.I missed the phone call (you are really expected to keep your sound on and be available for 24 hours straight??)25 hours later, I came in to pick up my stuff and getting the voicemail, to find everything had been donated.I’m speaking of hundreds of dollars worth of clothes, shoes, purses, jewelry…When I mentioned this to the employees that it was not communicated to me and was extremely upset, they were Very unconcerned that I had just lost all of my closet.It really felt like I was robbedUnfortunately, I will not be returning to the storeI recommend you make it very very very clear to everyone that, despite their lack of consent, the clothes will be donated.The one positive is that they were donated to hopefully a good cause.Please make it way more clear that your employees need to communicate this extremely important detail.
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September 2023 by Swathi Reddy
Edit 1: thank you for your clarification regarding how items are priced and for giving me details. That definitely helps understand how prices are tagged to clothes.Every time I called uptown cheapskate, an employee would speak to me. I was unsure how to chat with the management directly and hence left a review. Please let me know how I can contact the management directly and more than happy to edit/pull down the review.First review: When I first arrived at the selling counter, there was a gentleman in front of me at the counter. The lady at the counter chatted for a good 20 mins with the man who I think was her friend without checking him in nor being mindful of the fact that I kept waiting. Ultimately another lady at the counter had to remind her to check him in and move the line faster. Very rude and unprofessional.Overall decent selling experience but they definitely don’t are not trained in assigned the right price tags. A lady who I was waiting with told me she ended up getting paid much more than what she actually spent on her clothes and it was the opposite for me.
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August 2023 by Noe S.
This store has so much vintage clothing at great price. Better shirts that are used than new condition shirts. The experience is always good, never a negative one. The employees are all great with customer service and the vibes are just good in there. Feels safe and peaceful at this store. Would definitely recommend shopping here, you will definitely walk out with a purchase. 5/5 stars and I'd love to receive a gift card from this company, I'd go splurging with it. Will definitely go back to sell clothes and to shop. -A happy member and customer , Noe Suarez.
