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August 2024 by Ashley Cervantes
Went to the store today to drop off amazon return. The young woman who helped me was very polite and nice. She made it very easy to return my order and was very sweet! Very fast service too! I was in and out in about 2 mins!
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August 2024 by Mike DeCesaro
I have had nothing but positive experiences at this location before today, and on my prior visit hauled a heavy shipment into the back room so one of the workers involved below didn’t have to. I'm not sure what happened before I got there today but I would steer clear of this location going forward.
I came in with a pre-packaged shipment and asked to ship it with "insurance", which set both the counter worker and the supposed store manager "Panda" off firmly telling me that they do not offer insurance. I told them that I shipped something a few months ago at this location, and paid to have it packaged so it would be covered at market value if it was lost or damaged in transit, which is what I was referring to as "insurance". Long story short, they DO offer coverage but they don't call it insurance. That word is apparently a trigger at The UPS Store.
Once I passed my vocabulary lesson, and after I asked if I should go somewhere else because it seemed like they didn't want to handle my shipment, we proceeded and they began entering the shipment info in. I was asked what was inside, and told them the category (car part/supercharger). The alleged manager Panda immediately got up, went out of sight, and then came back and asked me very suspiciously if it was new or used, to which I answered used.
She then rudely refused the shipment as "used superchargers have oil" and "she knows a little bit about cars" (I’m guessing she disappeared to go google "do superchargers have oil" but I digress) despite me telling her the entire unit was disassembled prior to packaging and there was virtually no oil in the box. It was blatantly obvious that she was fishing for a reason to turn me away, and she found it.
I reiterated to them that I literally just shipped "oil filled car parts" at that location recently, even declaring said shipment accurately and truthfully as "shock absorbers”. The alleged managers response to that was telling me that I must have lied to the employee when shipping them.
Judging by the other reviews for this location I doubt the employees or management actually read these, but if you do - please find peace with whatever it is that is causing you to treat other people the way you do. It’s one thing to give poor service but another to call customers liars to their face because you are having a bad day. Be better, if not for us then for yourselves.
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August 2024 by sharon shewmaker
Love this store Nae and Panda are friendly and always have a smile on their face. Very helpful and professional!
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August 2024 by Karen Kozlowski
Really nice customer service. Thanks!
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August 2024 by K Reviews
Worst UPS customer service. The name tag of the lady was “Peaches” & she was absolutely rude, heartless, & disrespectful.
I’ll make sure to go to another UPS from now on. Especially since I learned today that UPS are privately owned & considered separate business entities.
Don’t go here. Horrible service & unfortunate that this girl by the name of Peaches made me feel the need to leave this review.
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August 2024 by Nagalu Adamu
Your work's of delivery service are excellent and absolute
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August 2024 by Rechelle Lambert
I came to this location for a walk-in notary service and Veronica did a great job helping me! She was kind, thorough and provided me with a seamless experience. I will definitely be back.
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August 2024 by D S
I cannot stress how cheap and broke UPS in Austin are compared to Houston and DC. UPS in the other two places I lived are unbelievably helpful. You bring in a box with a label? Just drop it off no problem. Here? They’ll make you buy a roll of tape (annoying, wasteful, whatever) then they make you figure out how to open the tape, make you put together your own box, and attach your own label. What is honestly the point of you? This is the sort of store that is PRIMED to be replaced by automation. If the humans provide no actual service then machines can do all of this for you. Like other reviewers have pointed out - in other UPS when you don’t have your label, no problem, just email them, and leave your package. Here? Email them, pay them, then put together your own box.
Again. Avoid at all costs.
They greet you with a smile but that really doesn’t make up for their annoying policies and lack of actual service.
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July 2024 by André Fuqua
I came here to send a return internationally. Roxanne was so incredibly nice to me. The box that I had was pretty disheveled, and she helped me rebox everything with the correct paperwork. Such a pleasant experience. Thank you Roxanne!
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July 2024 by cb
Super rude and unhelpful staff.
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June 2024 by Ozioma Chukwukeme
Been here multiple times and they're always helpful and prompt even during rush hours
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June 2024 by Ryan Liumith
Absolutely horrible people working here. Refused Amazon prime package because it didn’t have a box showed her Amazon said it didn’t need one. Then refused to help me at all and simply told me to leave their was after I watched her arguing with other customers about tape usage. She was the rudest person I’ve I’ve dealt with….
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June 2024 by Stephen Vernyi
Went to drop off some ISP equipment, Nae took care of absolutely everything and was extremely friendly. Never had a simpler visit, and she was a pleasure to work with. Thank you!
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June 2024 by Lorenzo Peve
AMAZING staff! The two ladies upfront really show dedication to their work and have helped me save money many times. They are great! Highly recommend
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June 2024 by Mariah Tejeda
Thank you Veronica for your great customer service!
