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March 2024 by Marisleisy Miranda
On the Friday afternoon shift, I and a friend arrived to deliver 2 packages but the QR code did not appear and the 2 people who were on the shift told us that the location of the store was wrong and that we should leave but What we wanted was to know how to get the code since we couldn't find it anywhere. My friend and I spent a while trying to see how we could get it and they didn't even come close to help us. We couldn't communicate so well because we didn't speak English well. I give it 1 star for not giving them zero, terrible attention, I will not go again
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March 2024 by Bao Nguyen
Came here for a fingerprint appointment today and received mostly no help from representatives. When the screen said to "ask technical supports", I came to ask and the answer I got is keep pressing "skip and next". At the end, the form was submitted and seems like it won't be accepted and then the other representative blamed because we haven't reached out to them when system ask for "technical support". LOL wordless to say... If you work here and do not want to support customers, please work other things else, wasting your and our time. And stop blaming customer for something your mates did.
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February 2024 by Jacob Erly
The guy at the counter was extremely patient and helpful with all my questions.
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February 2024 by Steve R
The gentleman in front helped me mail a letter to the Philippines. He was very helpful and patient.
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January 2024 by Cristel Hdz
Very friendlyThey treated me very quickly, very cordially.
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January 2024 by jacob carter
Horrible service. Have to spam call the store and hope someone finally feels like working to answer the phone. Never do Amazon returns here. They lose your packages and just tell you to call Amazon. Put me on hold for 30min and probably forgot about me. Super lazy staff and awful location.
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January 2024 by Lonestar Londoner
Efficient, thorough, outstanding customer service.Always use this UPS location, due to their expertise.
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January 2024 by Maide Lopez
After 45 minutes of waiting, the representative helped me very badly.
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December 2023 by Charles Reynolds
TERRIBLE SERVICE. Was told I would have to buy a roll of tape to simply tape the box and label. Went to the UPS store at 2541 S I-35 Frontage Rd and they happily took my package and taped it up for free. DO NOT go to Wells Branch UPS this is very poor business management, they will try to rip you off.
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December 2023 by Ashley Lopez
Fast service! Great customer service.
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November 2023 by Sheeraz Ahmed
The representative who entertained me was Bhumi. She was really nice, offered me a bottle of water too. This is one of the best UPS stores I’ve been to.
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November 2023 by Cam
I called to get a quote for shipping and was told to come in. I said I had all the info that you could get from me coming to the store. I don't want to carry my 40lb item to find out it's too expensive for me to ship. I was told to hold on and was left with silence for 16 minutes until someone else picked up and stated the initial person forgot about the call and was now busy...
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November 2023 by Aatish Gandotra
Probably one of the worse UPS store experiences. Had two packages one fully taped, other needed some tape at the top and the woman behind the counter said she will have to charge me to put 12inches of tape or I can come back tomorrow with the tape fixed on the box.Legit you guys are in a packaging business making millions and decided to do costcutting on putting a few inches of tape. Or having customer come back. Sounds a little bit pety and shameful.
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October 2023 by Robert
Horrible staff. Locked the door before 7pm. Even though I tried to get in a 6:58pm (with a labeled package - just drop off). They didn't even have the decency to open and collect it.
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October 2023 by Hasna Red
There is a very bad guy there, i go just now to scan some important papers, i need it now.After waiting him a long time, he looks that he doesn’t knows nothing. At the end he send me the document with upside pages. I told him they are not good , he say i can do it again but i will charge you twice i told him but it’s not my fault he told me to answer “yes or no I don’t have a time iwill do it again and charge you twice or just take it and don’t pay nothing”.
