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August 2024 by Nick Alejandro
Hands down the worst UPS location I have ever been to and they will attempt to charge you for tape @ $3 per strip. They recently brought up politics as to why they are now charging for tape…wow.
Lastly, to the gentleman who is sitting down at the counter right when you walk in (every time)you are supposed to nice to people who walk into your place of business. You should no longer be working here or as the face of this business.
Everyone…do yourself a favor and go a mile up the road to a newer, nicer and MUCH more friendly UPS location.
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June 2024 by Michael Mowad
I called to see what time the UPS air pick up was and the rude guy in the phone let me know.
I kind of didn’t wanna go to this location, but it is the closest one and then you need to get my documents overnighted. I don’t have a choice because I have a UPS label so I went into the store anyways.
The two employees that were there to care less to see you come in the door. We kept talking to each other and the employee that handled my transaction was stone faced all the time did not talk to me, even though I was talking to him and laughing. He just grunted something gave me my receipt, and then kept talking to the other employee.
I don’t live in Austin and thankfully I don’t have to use UPS a lot, but if I did, I definitely would not come to the store because they obviously hate their jobs and obviously hate the customers.
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May 2024 by Maggie R. Simoneaux-Cuaso
Rude. Won’t go back.
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January 2024 by Zack O’Keefe
Everytime I step foot in this UPS store it is a breathe or fresh air. This store is truly the holy grail of UPS stores. I also have always had nothing but the most positive of experiences with the staff and I don’t understand all the negative reviews that people keep writing on my man Ruben, he is really the king of UPS.
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January 2024 by Leo Candelas
I visited the store for a notary, typically when I get documents notarized I pay per notary stamp and if multiple documents are being notarized the additional documents are charged a $1 notary fee. Today I visited the store to have 5 documents notarized and the documents require two authorized signators. I had 5 stamps on the documents once completed and were charged for 10 notary items, and when asked about the charge I was made aware we had to pay a notary charge based on how many authorized signatures are on the document. No other UPS store has charged this much for their notary services and when charged we get charged for the notary stamp not for the amount of signatures we place on the document.
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December 2023 by Carter Bennett
The store manager, Ruben, was very rude to other guest, including myself. Stating that our Amazon return had already been printed and that there was nothing that could be done, but we had never printed out the return slip. Before disappearing to the back he was very disrespectful to other guest, throwing their packages right in front of their eyes, at least hide it man. He then, without any remarks, walked to the back while we were still trying to figure out our Amazon return issue. He did not emerge fromhis cave, we left. If I could rate this store a 0/5 I would.
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December 2023 by McLean Stewart
Nickel and dimey. UPS always ruins my day.EDIT: I'm not able to reply to the reply so posting more context here. The issue was a passive aggressive customer service rep about a "taping fee" for a single piece of packing tape to close my package. The "taping fee" cost more than an entire roll of packing tape, and FedEx and USPS both will tape the box closed for free. Regardless of your policy on said "taping fee," the customer service rep didn't have to be passive aggressive about enforcing it.
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November 2023 by Cappie Marzy
The older larger man with white hair is rude to customers about 85% of the time. There is a way to speak to customers when you are in customer service, he is just rude and will embarrass the customer loudly and with an inappropriate tone. Just because he hates his job doesn't give him the right to be rude to customers.Avoid this location at all costs. I would advise anyone needing to mail something to use the location off William Cannon next to the Firehouse subs. They are always so friendly and helpful.
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October 2023 by Bailey Fred
this location is so bad it's laughable. I just stood there while they ignored me then left and went to the nearest UPS store. the loud Christian music is just the rotten cherry on top ?
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October 2023 by olivia
The location is too small for the traffic it gets. Religious music/radio playing loudly in the store is VERY off putting.
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October 2023 by Kelli Fogle
Ruben did not care to help me when there was a question about a lost package. I had the receipt with the tracking number. He claimed nothing he could do about it. If there is a lost package apparently it is not that store’s responsibility to help. I get the impression Ruben enjoys being in control just to say nothing I can do about it.Thankfully UPS Customer Service is able to deal with problem that Ruben did not want to be bothered with. I had my return within 15 minutes after calling UPS Customer Service and giving them the tracking number.Take a customer relations course Ruben!
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September 2023 by Julie Steinbrink
Horrible service, guy won’t bother to get out of his seat to do anything and unbelievably rude when asking simple questions.
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September 2023 by Susan Maze
The young man who took my Amazon return package explained to me how Amazon directions will indicate how you are to provide a returned article to the UPS store. In my case, my item was in a box, and I was supposed to have sealed the box. He went ahead and sealed it for me, but let me know that he would have to charge for that kind of thing in the future. I'll make sure to check the Amazon return directions next time I bring something in, but I thought that the staff at this store was accommodating and helpful.
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September 2023 by Natalia Gutierrez
Ruben needs to go, super rude won’t get up to help you in any way. Poor costumer services won’t be coming back I rather drive up to another ups than deal with his rudeness
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August 2023 by Ailee Petrovic
This is the slowest UPS store I have ever visited!
