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July 2024 by Dana Lacy
No customer service at all. They don't believe in taking care of your problems especially when you purchased a vehicle 7 months ago and are supposed to have a 3 year warranty I had to take the car to my personal mechanic to help me with the car. Don't purchase your car from the North Toyota dealership.
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July 2024 by Eric Filomeno
If your looking to buy a vehicle beware as they will only be concerned for the bottom end, make the most in front and back end to give you the worst deal and blame you for it
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July 2024 by Srinivasa Settaluri
The arrogance of each service consultant here is beyond imagination. They treat customers so poorly and shout at them. Yet they don’t possess the skill to identify the issues properly and never leave a chance to rob the customer. Never take your car to this service center if you want to have it fixed properly.
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July 2024 by Tanu Priya Singh
I had a worst experience here. Their services are not good , they just charge and do not fix the issue.
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July 2024 by Rohit Singh
I feel LOOTED here. I came with an issue and paid $1600 and am STILL going with the same issue. They have WORST mechanic in my opinion.
I had a Vibration and Noise issue. On the first time they said it’s vibrating because of low oil and they charged me $190 for 1 hour of labour cost for looking into and they also suggested few recommendations just looking at the miles (not looking into the parts) and I ended-up paying $724. When I came to pick my car I STILL had the same issue, they said okay we will look into it and again they said they found the issue and charged me $932 and PROBLEM remain same.
I am asking myself I paid for what ??
Attached my bill for proof.
When I talked to their Manager “Willis” he said you have to pay for these pre-requisite work. Why should someone pay $1600 for fixing NOTHING.
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July 2024 by Silvia Tapia
Very bad service and discrimination service department for oil change or composure
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July 2024 by Lori Dunne
We went to the service center to have our oil changed and have our vehicle looked over. I can't thank our service advisor Phillip Weisbly enough. He went over and above to explain everything and treated us with such respect, knowledge, and sevice. We can't say enough great things about this young man. Phillip Weisbly we thank you very much for your care and concern. Lori and Kevin Dunne
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June 2024 by Ben Stone
The service staff and workers genuinely seem like they are annoyed or upset that you are there. The service worker I had left while my car was getting fixed and the team just left me sitting their until I asked where my car was and they just shrugged. Turned out it had been ready for over 2 hours, they just forgot about it. Whoops I guess! I really hope I never need to come back to this god awful "service" place again, but I know there will be some thing that "only they" have to repair my car. Thanks for consistently being some of the worst experiences of my life!
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June 2024 by Dustin Byington
Rafael and the team went above and beyond.
They even noticed that the Toyota emblem on my hubcap fell off and replaced it for free (and in fact didn’t even tell me, I was just pleasantly surprised!).
Very thorough, straightforward, and honest.
They’ll take good care of your car.
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June 2024 by sebastian moreno
Please don’t bring your car to this service department, Cedar Park and Round Rock 100% better.
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June 2024 by Carlito El white
Bad customer service, one arrives with an appointment to change the oil in the car and all the staff were not there and those who were there were just on their phone wasting time
Bad customer service, one arrives with an appointment to change the oil in the car and all the staff were not there and those who were there were just on their phone wasting time
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May 2024 by Soham Thakker
I only wanted to replace one tire but he did ALL FOUR OF THEM without getting a yes from me. On top of that Took almost 4 hours just to replace my tires. Poor communication with service manager Efren who was not giving me much information. Will not be coming back here again.
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May 2024 by Michael Welford
Unless your vehicle is brand new & a diagnostic computer can tell them EXACTLY what is wrong, they will rip you off. They are too busy to care about customer service & too busy to care about getting things right. They will definitely nickel & dime you without doing a single fix. It took them 7-8 weeks to do an inspection & just tell me the part they couldn’t fix. Terrible people with no concern for your vehicle. Even for a simple oil change you should empty your washer fluid & check immediately when you get the car back. Good chance they didn’t even fill it - they did that to me twice in a row (two separate vehicles). If they don’t bother filling washer fluid, what else are they not doing? I sent text message after text message after text message & called & put on hold & called & put on hold over & over again never receiving a response & had to drive up there several times just to get an update. They don’t care. Their techs are unskilled & their customer service guys will not respond to messages. Save yourself some frustration & go somewhere else.
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May 2024 by Chau
Now that I am looking at the reviews I may have saved myself weeks if I actually glanced at the feedback. My experience was similar to a few of these reviews in more ways than one.
I brought my car in for an oil change, tire rotation and inspection. I added on throttle body and differential per recommendations. At first, when the documents were ready, read over and on my way to the checkout counter we caught the inspection hadn't been done, so I asked to have it added on. Rapport was still peachy at this point.
Adding on the inspection took another hour. Everything was fine except now I'm being explained that the new check engine light is ok to drive on, a replacement hose would be covered by warranty if I had one and that parts need to be ordered. There were no lights/alerts/warnings active when I brought my car in.
I emailed the service advisor within 24 hours to try getting the explanation in writing. Called the next day and then called again before the week was over. None were returned.
Side note: upon departure, I saw they had unplugged my dash cam. I figured this was standard practice, but it did not get unplugged at the other dealer.
This situation of a new check engine light and faulty hose felt oddly spontaneous and ethically questionable. I really was giving the situation the benefit of the doubt until I saw others' reviews pretty much saying the same in one way or another.
I was able to get the light diagnosed and replaced at a dealer north of this location at a price that's half of the low end of the range it was suggested to cost at North Austin.
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April 2024 by Garry C. Marks
040524
Sent to Toy NA via website
I have brought my Avalon Limited Hybrid to Charles Mund, Toyota NA since I moved here during
the pandemic for ALL SERVICES. My last three (3) visits for service have been embarrassing. I
have NOT received a Multi-Point Inspection. The service Rep has NOT ONCE come into the
waiting room to offer any services/fluids/suggestions. I brought my car in for a 35k service and
did not receive a 35k service. I am livid. The last three reps have been awful, the service has
been embarrassing, and I have zero trust in anything you claimed you performed. I come to
Toyota willing to pay extra money to service my car by specialist. I asked for the MANAGER to
call me when I was contacted via FB due to a bad review. Well the phone message (which was
supposed to be via email), was left by a man with no LAST NAME OR TITLE. I WANT TO
SPEAK WITH THE HEAD OF SERVICE OR OWNERSHIP. PERIOD.
