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December 2023 by Delia Davila
The good reviews are spot on. Jesus was professional and fast helping me get a document notarized. The document was revised and I came back much later in the day expecting a wait because of the holiday rush. Even though there were packages everywhere and several people waiting, I was still done within the 15 min window for the customer parking out front. Definitely will use this location again when I need shipping or other services.
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December 2023 by Alice Alexander
At this store, they have self service return kiosks for pre-labeled packages or Amazon returns. The problem is that the drop box is small. If it’s full, or your package is large, then you have to leave your packages unsecured in the public area. They should take the overflow packages to the back of the store, where someone can’t grab them and run.
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December 2023 by Max Cook
Amazing experience! I’m so terrible with what to do when printing and how to set that up when in the store, but Daiven made it super easy! Thanks Yall!
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November 2023 by Deydra Bringas
This UPS store is exceptional! An employee named Jesus was pleasant and helpful. The location has automated doors plus it’s well stocked with flatbeds and dolly’s to assist customers. Overall, it made for fluid transaction and experience. Keep up the good work!
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November 2023 by Carly Morgan
Had the WORST experience on 10/15/23 with the associate working - I believe her name is Precious. She greeted me with an eye roll when I walked in and was nothing but rude to me my entire experience. She acted like I was a total inconvenience to her day and all I needed was to ship 1 package. I will not be returning to this location.
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November 2023 by Joey Smith
Very rarely do I go into a place a say “wow this was a great experience and I can’t wait to do business here again.” That happened today. Thanks to the awesome staff here. Thanks y’all you got a new customer.
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August 2023 by Andrea Acosta
Great customer service, Precious was very patient with me & very helpful. Will definitely be back!
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August 2023 by david-marquis patrick
I had the most exceptional experience at UPS thanks to the incredible assistance of Kenneth! Let me share a heartwarming story about how he went above and beyond to help me with my recent package return. I had purchased the collector's edition of Zelda: Tears of the Kingdom, a game I'd been eagerly waiting for. Unfortunately, upon receiving it, I discovered a minor defect that left me quite disappointed. Determined to get a replacement, I visited my local UPS store where Kenneth greeted me with a warm smile.Kenneth's genuine enthusiasm for customer satisfaction was immediately apparent. As I explained my situation, he attentively listened and empathized with my situation as a fellow gamer. He not only helped me initiate the return process smoothly but also went the extra mile to ensure that my replacement would arrive as quickly as possible. It's rare to come across someone so dedicated to their job and customers, and Kenneth's dedication truly stood out.Thanks to Kenneth's efforts, I now have a brand new and flawless collector's edition of Zelda: Tears of the Kingdom, and I couldn't be happier. His professionalism, kindness, and eagerness to assist make him a true asset to UPS. If you're looking for exceptional service and a seamless experience, look no further than Kenneth at UPS. He turned what could have been a frustrating situation into a delightful encounter, and I'm genuinely grateful for his help. Keep up the fantastic work, Kenneth! You've earned a loyal customer in me.
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August 2023 by Vision Arcade
Howdy, fellow package pilgrims and cardboard crusaders! If you're on the hunt for a UPS Store that's as uniquely Austin as a cowboy-boot-wearing armadillo, look no further than the UPS Store on East 6th Street manned by hard-working employees such as Kenneth.From the moment I stepped inside, I felt like I had wandered into a UPS-themed Austin rodeo. Yeehaw! The atmosphere was so electrifying that I half-expected the staff to bust out line-dancing moves while sorting packages.Employees like Kenneth at this location there are absolute legends in the world of packing and shipping. They handled my fragile, egg-shaped sculpture with more care than a chicken crossing the road to avoid becoming a roadkill omelette.But wait, it gets better! As I waited for my shipping label to be printed, I discovered a corner of the store dedicated to the forgotten art of package origami. Yes, you read that right. I witnessed a package being transformed into a swan, which promptly became the mascot for my epic UPS adventure.Now, I can't wrap up this review without mentioning the 6th Street ambiance that somehow managed to sneak its way into this shipping sanctuary. It's like the UPS Store threw on a cowboy hat and embraced its Texan roots with a side of hipster flair. I half-expected a package-themed karaoke night to break out at any moment.So there you have it, folks. The UPS Store on East 6th Street is a wild ride of package-packing, taco-munching, and unexpected entertainment. If you're tired of the same ol' boring shipping experience, mosey on over to this UPS oasis for a Texas-sized dose of shipping shenanigans. Giddy up, package wranglers!-vision arcade
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August 2023 by Amy Wilson
I returned an Amazon package at the UPS store today and the employees were helpful (especially the manager, Danielle!)
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July 2023 by Teeta T.
Super convenient, they have the easiest Amazon return station in the city, I've always had a smooth process when coming here.
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July 2023 by Avery Gehring
D*** people walk into stores every single day. Today, I was that d*** person. I managed to botch the (very simple) Amazon return process and came back an hour and a half later when I realized my mistake. Not only did the kind folks at the store hold my package for me, David at the front desk walked me through exactly what I needed to do to make sure everything was returned as needed. Really kind, understanding, and stellar service from all the employees here.
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June 2023 by alyssa kazew
Best ups store ever !! Everyone here is so sweet and helpful ! Everyone here deserves and raise and a bonus for being so friendly and going above and beyond ! I’ve been coming to this location for a couple years now and it’s always been top notch :)
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March 2023 by Mimi Millard
I had a great experience printing postcards and a large banner for my business and will be definitely be returning. Daiven wasso helpful and kind! Everything was speedy, professional, and Daiven cared about getting the details right. Thank you!
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February 2023 by Alyssa Westerlund
I love this UPS store, Daiven and Kenneth are always so helpful and patient. I love that I can get my packagesand mail after hours with cloudkey. Their print services are great! Can’t recommend this location enough .
