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October 2024 by Toran Fiddes
My maintenance request was not even responded to, let alone accomplished. Unusual experience. My stove burners remain just as broken as before. The stove still isn't level. The lights remain unchanged. I'd appreciate at least a note or email that "we don't have time..." or some such. But, nothing but crickets. In the end, I bought two 8" burners and replaced the broken units. As I see it, you owe me $36. Since this episode, maintenance has been superb, but you still owe me $36.
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October 2024 by Ronnie Kiddy
Very pleasant
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October 2024 by Johnel Logan
Wasn’t completed in a timely manner.
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October 2024 by Terri Soucek
Friendly, attentive staff. Comfortable waiting area. Common areas were very clean. Very clean apartment upon move in! I just love the granite countertops, the ceiling fan/lights in the bedrooms and living room, the ADA toilet, and the flooring! Top notch! Very attentive/professional manager.
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September 2024 by Susan Wohl
Sandra our leasing manager is so courteous and extremely helpful and professional, on top of things. And our maintenance Chris takes care of any problems right away that we have. Very professional! I received a nice welcoming from everyone!
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June 2024 by Monica Welborn
I regret to say that my experience at The Nightingale at Goodnight Ranch has been deeply disappointing and frustrating. One of the most alarming issues is the management’s unethical practices regarding billing. They have repeatedly claimed that residents, many of whom are elderly and on fixed incomes, owe money when they do not. This appears to be a deliberate attempt to exploit vulnerable individuals, which is nothing short of fraudulent.
In addition to the financial mismanagement, there is a constant turnover of staff. This lack of continuity has led to poor communication, inconsistent policies, and a general sense of instability. Each new team seems unaware of the previous management's actions, leading to repeated mistakes and confusion.
The frequent staff changes also mean that promises made by one set of employees are not honored by their successors. This has left many residents feeling frustrated and mistrustful. Furthermore, the new staff often seems poorly trained and ill-equipped to handle the needs of the residents, leading to a significant decline in the quality of service and care.
In summary, I would strongly advise anyone considering The Nightingale at Goodnight Ranch to look elsewhere. The combination of financial exploitation, poor management, and frequent staff changes makes this an unsuitable and stressful environment for elderly individuals seeking a safe and stable home.
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April 2024 by Cat Karr
Aiyana was so accommodating and very knowledgeable about the property. The property is lovely, well appointed and in a great location
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December 2023 by Carla Pagan
Was not told before I moved that most of the shared areas are under construction. It's a long wait for activities to resume.
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December 2023 by Bella D
Love staying here. One of my best friend lets me stay at his apartment even if he's not there.
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October 2023 by Elizabeth Gartner
Did a good job
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October 2023 by Lisa Hoak
Everyone was very helpful and did everything in a timely manner. Naomi and Alex were great
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October 2023 by David Crane
I give this Nightingale Goodnight Ranch a five star for how when ever I needed something, they were always there for me!
Dave
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October 2023 by Rebecca Kilgore
Very pleasant experience.
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October 2023 by Stan Cross
Friendly and caring staff
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October 2023 by Kate Howard
I love living at The Nightingale at Goodnight Ranch. The management and their staff are friendly and efficient.
