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October 2024 by Veterinary Eye Center PLLC
BILLING FRAUD! AVOID! SHADY!! Used for oxygen, carbon dioxide medical gas tanks as my veterinary practice’s sole supplier for 18 yrs. Invoices cryptic, impossible to understand. When my business permanently closed due to forced retirement in May 2024, all gas tanks returned. Found over-billing for #8 gas tanks (nitrous oxide, oxygen) that we never had. We had #13 tanks from 2009-2024 but billed rent for #21 tanks; # tanks billed increased over time; >$7000 over-billed over 18 yrs. We only had storage tanks holders for #13 tanks! Attempted direct communication assuming honest mistake- poor response to phone calls, letters, email. Owner David denied then attacked asking for even more payment from us for 8 tanks that do not exist. Review of our invoices, delivery sheets proved one nitrous oxide tank error and start of when total # oxygen tanks started increasing. David agreed on nitrous oxide error but no reimbursement, no response until invoices received 10/9/2024 for monthly tank rentals June-Sept for #8 tanks we never had. Charges even includes the one nitrous oxide tank that David admitted error on. Ongoing nightmare even to stop billing for ghost tanks. Do not get ripped off like my company! Just AVOID! UPDATE 10/14/24: Immediately contacted in April 2024 when found incorrect # tanks, problems ongoing in October 2024. Our company went through 18 yrs of invoices, receipts since Austin Welding Supply dba Texas Welding Supply (TWS) would not. Found many billing discrepancies. MANY delivery slips incomplete, blank # tanks returned, # tanks increased on invoices despite no actual change in # tanks. Data provided to TWS but WILL NOT CORRECT BILLING. This supplier lacks accountability, continues billing for non-existent tanks. Vendor responsible for correct billing, not client. Do you want to work with a vendor that will blame you for their mistakes?? And if you point them out, they will refuse to correct errors, will ignore phone calls and emails. Esp for long term gas cylinders, AVOID.
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October 2024 by Stephanie Salinas
I have been getting deliveries from here for years for my company. The driver is always on time and courteous. I really appreciate the efficiency of everything I need.
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October 2024 by S Kidd
Had a great sales experience with this company and profoundly impressed with Justin’s leadership and professionalism throughout the whole process
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October 2024 by Colton Wiggins
Great Company, love working with them. Always a pleasure talking with Justin.
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October 2024 by Rachel Permenter
Amazing customer service at the front desk! Ask for Justin, he is knowledgeable and will get your taken care of quickly. My property uses them for all things!!!
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July 2024 by Steven Self Jr
Always great service.
Prices that beat other competitors. Shop around and find out. I have been dealing with Texas Welding Supply for 20+ yrs.
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October 2023 by Hans Bengtson
Would have highly recommended them, but unfortunately they tried to stiff me with a low low buy back price on tank purchased from them.
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October 2022 by Nolan Poteete
Great people super helpful, very nice. They gave me a free welding cap. Definitely would recommend coming to this place for your welding supplies. They hooked it upppp!!!
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July 2022 by Patrick Uitermarkt
Best welding supplies in Austin! Awesome selection of tools!
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April 2022 by Kyle Baer
David and his team have the best customer service around. I highly recommend this place.
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March 2022 by Ronnie Freeman (Pelt Jr.)
Excellent customer service and they have great prices
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February 2022 by Via Noy
Great people super helpful, very nice. They gave me a free welding cap. Definitely would recommend coming to this place for your welding supplies. They hooked it upppp!!!
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October 2021 by Louis W.
I came in to refill my CO2 bottle for my soda water machine. Note that they do exchanges only, so if you have an aluminum bottle, I'd call ahead to make sure they have one. The price was reasonable for an exchange, about $20 for a 5 lb tank. I'll come back the next time I need a refill.
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July 2021 by Darren Bryl
The best welding supply shop in Austin area hands down! Saved 10 plus dollars on a small acetylene tank swap!
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November 2020 by rick klaproth
Very helpful