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November 2023 by Lance Mcbride
I do not write reviews at all, but this company deserves one from the exprience I went through.Two years ago I was invloved in a minor accident where the passenger side of my Camry needed repairs. Service King was the body shop I selected as it was close to my house and under my insurance. This was mistake, as their service was anything but royality.Three months later, I get my car back and had major noise issues. I took it back and they "repaired" the problems.This was my second of three trips I had to make for them. The third time, I still had issues and took it back and they sent it to a Toyota dealership to resolve the issue. The noise was still there. At first, I thought my car simply needed new tires because the old ones were getting worn and the thread mismatch on all four of the wheel. Got new tires and still had major noise issues.So I finally decided to take it to another repair shop and just pay out of pocket. Tech One was on the top of the list of my search on Google as far as consistency of service and overall customer service reviews.I told them nothing of the wreck, but did inform them of the noise.I get a call a few hours later that day and Robert informed me that my car was in a wreck at one point and was poorly serviced. He informed me that the two front wheel bearings needed replaced with some filter replacements and said this would fix the issue. They repaired my car as needed and when I picked it up, they informed me the noise is still there and it had to be the type of tires I had (they were apparently loud snow tires).They recommended some tires for me that are much quieter and told me Discount Tire would switch them out if it was still within the 30 days of my purchase. I was a bit annoyed with the situation, but I humored them and got my tires switched out with Michlin Defender tires. The noise did improve, but there was still a deep humming noise at high speeds.I took it back and Tech One told me they would take care of it.Got a phone call a few hours later that day and the Techincians narrowed the problem down to the passenger rear wheel. The wheel was wedged into the wheel bearing during my crash and their initial test didn't catch it. They ended up replacing the wheel with a discount and now my car is smooth and quiet once again.Although the exprience was annoying, I do not blame Tech One. My Camry was sent to Service King three seperate times and a Toyota dealship, with Toyota overlooking the repairs that the car needed.Tech One went above and beyond than any shop I went to because of their investigative service. You do not see a lot shops do this anymore because they're more worried about churrning out as many customers as possible, all while neglecting the overal repairs of the car.If you need your car look at for any issue, I'm confident Tech One will repair the issue.
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November 2023 by Trevor Starr
Awesome people, awesome work! Very friendly and offer a shuttle service. Very quick and responsive as-well. Finished a list of stuff in about 24 hrs and took all my calls kindly (there was a lot). Spoke with Rick, Rob, and Ross. All wonderful people. Highly recommend!!Returned a few more times. Always great and finds the best solutions for the customer. Will keep returning.
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November 2023 by Eric F.
Brought my 96 mustang cobra here and after I told him what car I had, his response was "I have one guy I trust to work on that hold on let me see how busy he is" that was a sigh of relief immediately. It told me he knew it wasn't your average v8 and it's tricky and he wasn't just giving it to anyone just to make some money. I really respected that. Autozone gave me an incorrect fuel pump and that turned out to be my issue mad because I could do this easy job myself (with correct parts) but they saved me because I have a huge LMR mustang event to go to just days away and I was in a panic lol. He had the correct part overnighted and installed the very next day. Not to mention they order you an Uber if you don't have a ride. I thought that was pretty cool. Really nice waiting room as well. Hopefully I don't need to but if I do this is where I will be returning.
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November 2023 by Christopher Hastings
Update: Spoke with a manager a few days ago who offered to refund my diagnostic fee. There is a large training opportunity for back of house to front of house communication. If the job is simple and customer service is preferred - these guys should do great. Gave an additional star for being made whole again.---------------------Shared this privately with them and received no response, so now leaving as a warning to others.First, the customer service was top notch - they are polite, friendly, and courteous - including doing courtesy shuttles/Lyfts to nearby destinations.However, I brought my vehicle in for a diagnostic and explained the trouble I was having. The service advisor seemed to get it, but by the time I was told to pick up my vehicle, it was not evident that they understood the problem at all. After further questioning, it was clear that the service advisor didn't know what the mechanic did, and said the mechanic did things that were technically impossible. At the end of the day, it cost me $200 and three days for a diagnostic, and a guess at what might be wrong, with it not being evident real work was done other than just pulling a code (which takes less than two minutes).Will not return, and will not recommend. Short version, don't let the great customer service convince you that there are competent mechanics doing the work, that part is still unclear.
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November 2023 by Lesley
My family has been bringing our cars here for many years, and they have always been honest and reliable. They always explain in detail what our options are for a repair, and they have never tried to upsell us on unnecessary services. If you're looking for a trustworthy mechanic, these guys are it!
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October 2023 by Sade S.
I have taken my car to them for timing belt to be replaced, a wheel alignment and this last repair of my transmission needing to be replaced they came through in a huge way!! They look out for their customer, they do efficient work and they keep you informed throughout the process. I will continue to be a repeat customer. 10/10 would definitely recommend!!
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October 2023 by Sarah Z.
THE WORST PLACE EVER. Incredibly rude service and they clearly were trying to scam me by saying there were all these issues when I was just getting an oil change. My uncle confirmed that what they were telling me was bs. Will never go here again.
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September 2023 by Kara Knoche
Tech One is an awesome full service automotive shop! They are always very accommodating and reliable. Rob is very patient and kind dealing with my ongoing car issues. Thanks a bunch y’all!!
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September 2023 by An Hua Shih (AliceShih)
Travis, Ross, and Danny are the best! People here genuinely care for their customers.It can be intimidating at times to visit automotive shops, especially as women, because we can easily get taken advantage of and get sold or promoted services we may not need. However, the staff here really care for their customers. Travis, Ross, and Danny have always explained everything to me patiently so I can make informed decisions for any purchases/services I do. They are also always super responsive, and a plus that they provide shuttle services!Highly recommend coming here :).
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August 2023 by Duane LeMaire
Hands down one of, if not the, best repair shops I've dealt with. My daughter is a student at UT Austin and is over 2000 miles from home. We had issues with her Explorer prior to her going to Austin the local dealer couldn't figure out. I did some research and decided based on reviews to try Tech One to see if they could figure it out. From the get-go, they were courteous, professional, and reasonably priced. The specific issue we had was a true gremlin, but Trent, Danny, and techs all kept after it trying to resolve. Along the way, I also had them perform other services which were done timely and reasonably costed. After several attempts and following all codes to the sources, Danny advised we probably needed to go back to Ford...I have to say this impressed me tremendously as he was showing they truly cared and wanted this resolved for us. Local Ford dealer took two attempts to resolve, but finally did. Weeks later a new problem arose that sent us back to Ford. An aftermarket part Tech One had replaced had failed. Tech One immediately went into action, having the Explorer towed from the Ford shop to theirs, covering the Ford diagnostic fee, replacing the part under warranty, performing another service I requested, and even performed an oil change...all under warranty! Since this, the AC went out and Tech One took care of that for us as well...timely and at reasonable cost.I can't say enough good things about Tech One. I feel confident in their work, especially being so far away and having to deal with these problems from OR. Trent, Danny, and the entire team have been great to work with and are always so responsive and helpful. If you are looking for a shop you can count on, Tech One is it!
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August 2023 by Kaley
Tech One is great! I love taking my car here. They are super responsive, super friendly, and communicate pricing before just doing whatever to your vehicle. I've always been a "quick oil change place" kind of person, but not since I found these guys!
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August 2023 by Ivy Brom
The crew here are top notch people and mechanics, they've truly gone above and beyond for me. I've had a very tricky problem with my old car's AC for a long time and it has taken a lot of trial and error to identify and solve all the issues. But they were patient, accommodating, good humored and so sweet every step of the way. They were always happy to give me a ride home and took total responsibility when the problem wasn't resolved the first time - far exceeding my expectations given how illusive I knew the AC issue was. They even identified issues caused by my last mechanic and insisted on fixing that work free of charge. They built a lot of trust and made a very loyal customer. Can't recommend these good folks enough.
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August 2023 by Duane L.
Hands down one of, if not the, best repair shops I've dealt with. My daughter is a student at UT Austin and is over 2000 miles from home. We had issues with her Explorer prior to her going to Austin the local dealer couldn't figure out. I did some research and decided based on reviews to try Tech One to see if they could figure it out. From the get-go, they were courteous, professional, and reasonably priced. The specific issue we had was a true gremlin, but Trent, Danny, and techs all kept after it trying to resolve. Along the way, I also had them perform other services which were done timely and reasonably costed. After several attempts and following all codes to the sources, Danny advised we probably needed to go back to Ford...I have to say this impressed me tremendously as he was showing they truly cared and wanted this resolved for us. Local Ford dealer took two attempts to resolve, but finally did. Weeks later a new problem arose that sent us back to Ford. An aftermarket part Tech One had replaced had failed. Tech One immediately went into action, having the Explorer towed from the Ford shop to theirs, covering the Ford diagnostic fee, replacing the part under warranty, performing another service I requested, and even performed an oil change...all under warranty! Since this, the AC went out and Tech One took care of that for us as well...timely and at reasonable cost.I can't say enough good things about Tech One. I feel confident in their work, especially being so far away and having to deal with these problems from OR. Trent, Danny, and the entire team have been great to work with and are always so responsive and helpful. If you are looking for a shop you can count on, Tech One is it!
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August 2023 by Duane L
Hands down one of, if not the, best repair shops I've dealt with. My daughter is a student at ********* and is over **** miles from home. We had issues with her Explorer prior to her going to ****** the local dealer couldn't figure out. I did some research and decided based on reviews to try Tech One to see if they could figure it out. From the get-go, they were courteous, professional, and reasonably priced. The specific issue we had was a true gremlin, but **********************, and techs all kept after it trying to resolve. Along the way, I also had them perform other services which were done timely and reasonably costed. After several attempts and following all codes to the sources, ***** advised we probably needed to go back to ****...I have to say this impressed me tremendously as he was showing they truly cared and wanted this resolved for us. Local **** dealer took two attempts to resolve, but finally did. ***** later a new problem arose that sent us back to ****. An aftermarket part Tech One had replaced had failed. Tech One immediately went into action, having the Explorer towed from the **** shop to theirs, covering the **** diagnostic fee, replacing the part under warranty, performing another service I requested, and even performed an oil change...all under warranty! Since this, the ** went out and Tech One took care of that for us as well...timely and at reasonable cost.I can't say enough good things about Tech One. I feel confident in their work, especially being so far away and having to deal with these problems from OR. **********************, and the entire team have been great to work with and are always so responsive and helpful. If you are looking for a shop you can count on, Tech One is it!
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July 2023 by Christine Hite
Needed a state inspection for my vehicle and found One Tech Automotive, and I couldn't have found anyone better. I called on a Thursday, got an appointment for the next day, and I can't say enough good things about these guys. They were very respectful and considerate and efficient, and I was in and out in no time. I will definitely go back again, and highly recommend them.Service: Vehicle Inspection
