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March 2024 by Leito Leito
Excellent attention. Very kind, he guided us in an extraordinary way. He deserves a promotion
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March 2024 by Sarah “Sarah” Hartley
I have loved living here so far!!! Michelle T helped me through the move in process, and made sure everything went super smoothly. Everyone has been really nice so far, and my apartment is beautiful ? Truly have felt so lucky to have found such a nice community to live in!!!
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March 2024 by Lindsay Thomas
I don't know about everyone else, but allow me to tell you about my experience with the current staff of the Sullivan... I leased from them for three years, and last year was the roughest year of my adult life. Not only did the staff tirelessly work with me being late and having to come up with rent, they were kind and supportive, as well as encouraging throughout this time. After I had to move out (owing a balance), the Danielle and her staff extended me one last HUGE courtesy and show of support. For the first time in my adult life as a renter, I was afforded a payment plan, which I will see through, so getting back on my feet will not be as hard as I had imagined. These ladies are wonderful and hard workers. They go the extra mile when they don't have to and show kindness and understanding unheard of in today's social climate. I will never forget the love the staff at the Sullivan showed.And one more shout out to the maintenance crew! You guys were always Johnny on the Spot when things went wrong in my apartment. They even carried down a heavy piece of furniture that I was having heck with getting it to the trash. They did this without me even having to ask. These guys are great and gentleman to boot!Don't ever change y'all!
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March 2024 by Naiyordis Galban Vera
Miss Michelle Torres is fantastic at her job, very diligent, kind and enthusiastic, providing excellent service to the resistant and in general to the people who come to her. I am very satisfied to have made the choice for Sullivan and especially for her. Thank you so much Miss Michelle for being so special!
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March 2024 by Elisabeth Pecukonis
The new management crew is awesome, especially Michelle Schenk, thumbs up???. She is very caring to the residents, enthusiastic in helpful, a great asset to this community.
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November 2023 by Cecilia T
Updating my review to give a shoutout to the maintenance crew. I work from home most days so I noticed them constantly around the property, taking care of things and cleaning up around the trash area. I can just tell there is so much care and attention for even the small things. Way to go!I recently moved to Sullivan Apartments and I have to say, the move in experience has been really beyond my expectations. Michelle T. was incredibly informative and responsive throughout the process. My apartment was in perfect condition, it was clean and all the appliances work great.
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October 2023 by Kaia Abraham
I am very happy to have chosen Sullivan as my new home. I had less than two weeks before my move out date of my old place so I was in a hurry to find a new place to call home. I had viewed at least 6 other complexes and I was losing hope that I would find somewhere that fit everything that I wanted. I was preparing to just settle with any old apartment that would get me in quickly before my move out date. But then I came across Sullivan!! And thank god I did.When I walked into the leasing office to tour I was greeted by Michelle Torres. She made me feel very welcomed and made a personal connection with me that almost immediately made me feel comfortable to call this home before even signing any paperwork. A lot of other leasing agents I had worked with previously had either a very pompous attitude or a very irritated attitude. But Michelle was very genuine from the start! I toured the complex on Monday and by Wednesday, she had me approved and ready for move in. I couldn’t believe it! Michelle truly went out of her way to expedite my move in process.Upon move in, there were a few things that needed to be fixed like the door seal, the window screens and the water pressure. But by that next Monday everything was taken care of in one day within 2 hours. Everything that needed maintenance upon move in was fixed very quickly - the water pressure was just a matter of flipping a switch, the door seal was replaced and the window screens were taken care of. Although I have a fully renovated apartment, I understand this is an older complex so there will be things here and there that need fixing still.While the maintenance team was working on my apartment, they were also very personable just like Michelle was. While fixing the door seal, he told me that he also lives on the property and has enjoyed living here for 3 years himself! It says a lot when the people working on the property also enjoy living here! I wish I could remember his name because he was so joyful and pleasant I’d love to shout him out too.I’m very thankful to have found a home with Sullivan. Thank you Michelle!
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October 2023 by Alison Opramolla
Michelle in the leasing office is incrediblyyy friendly and prompt. Danielle the property manager is also very helpful! My boyfriend has lived here over 2 years and we just signed our lease to move to a bigger unit together. The only downside of this complex is the gate has been broken for years. But the pool and gym are beautiful. Never have to wait too long for maintenance requests. Perfect location right by Mopac and 35. We can't wait to stay another few years!
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October 2023 by Grace
Michelle T was fantastic to work with! She has helped me over several months leading up to my move and was so patient as I decided which unit would be the best fit. Her communication has been excellent and she continues to ensure I am well taken care of here at Sullivan. Thank you Michelle!
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October 2023 by Makayla Clinton
I recently moved into this apartment complex, and I have been thoroughly impressed with the exceptional service and dedication of the management and maintenance teams. Despite some initial maintenance issues and other lease issues, they went above and beyond to resolve them swiftly, all within 24 hours!I toured with Michelle Torres, and she was a main reason I signed here over other places, aside from the gorgeous kitchens. When I moved in and noticed some issues, such as my double reserved parking spot and my vehicle being towed, I emailed Michelle, and she took the time to address and fix all my concerns and made sure I felt welcome.The maintenance team deserves a special shoutout for their quick response and outstanding work. I put in a handful of small service requests after moving in and Ramon showed up within hours to assess and fix the problem. It's incredibly reassuring to know that they take their residents' comfort and safety seriously.The property itself is well-maintained and the amenities are top-notch. The pool area, fitness center, and common spaces are always clean and inviting.Overall, I am delighted with my decision to move here. The prompt resolution of any issues and the genuine concern for residents' well-being have made me feel right at home. I couldn't be happier with my new apartment and the fantastic team behind it.Thank you to the entire staff at The Sullivan for making my transition to this community such a positive and enjoyable experience. I highly recommend this apartment complex to anyone in search of a comfortable and welcoming place to call home.
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October 2023 by Connie Nguyen
I love the apartment is beautiful. Very safe and friendly. I feel peaceful. Nice apartment and great location. All the staff are adorably friendly and helpful. Michelle Torres is amazing…I appreciate her patience assisting me whenever I need help. 100% recommendation.
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October 2023 by Eric Santana (Artisan Cane)
Kimberly is a rockstar!! Due to a quick start date with a new job, I needed to relocate quickly. Kimberly made sure I was able to move in after only a few days from applying! Great communication through the process to make sure I had everything in place for the quick turnaround. This was an easy choice thanks to the combo of excellent customer service, amenities, and move-in specials. No one else in the neighborhood could come close!
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October 2023 by Daphne Jordan
I just moved into an apartment at the Sullivan and I will say I am loving the amenities and the the staff. The staff has been quick to respond to emails and always very helpful over the phone throughout the whole move in process. Our apartment did have a few broken appliances, but the office staff were quick to react and we had the maintenance staff fixing things within 48 hours. I would certainly recommend this property to anyone looking for a clean residence
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August 2023 by Katie Nicole S.
Unprofessional, unreliable, and lots of theft within the complex after just a few months of living there. save your time, money, and troubles!!!
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August 2023 by Anaeli Ceballos
I moved here earlier this month & so happy I did so. Leasing agents, both names Michelle are incredibly sweet, helpful, & attentive! My unit is in great shape & beautiful. The couple of times I had a question/ concern, the team + maintenance followed through quickly. I also appreciate them trying to build the community together by catering fun events. I see their efforts in trying to rebuild what someone else left behind. Overall, I am very happy about my move. Location: great. Amenities: great. Management: great. Something I specifically enjoy is that the pool & gym are a few steps apart! Also, I’ve gotten to meet cool people that live in the complex, as well.
