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January 2024 by Hikmet AYDOĞDU
I bought boots for my daughter. The leather of one of them was wrinkled. The store where I bought it admitted the mistake but did not change it and did not take it back.
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December 2023 by Michelle Jimenez
Will never be coming back to this Steve Madden again. I received a pair of boots as a birthday present from my parents. They sadly did not fit although they were beautiful. When I came to return, the employee #602028 (Terrrel) kept scanning the shoes to see if they had been worn, the sole was brand new, there were no creases and even had the inside stuffed. She asked me if I had worn them and I said no and then proceeded to tell me that she thought I had worn them and because of that she was only able to give me store credit. At this point I was really frustrated but decided to search around to see if I could find something my size and that I liked. After trying about 4 other pairs of boots, none of them fit right so I expressed how unfair it was that my parents couldn’t receive their money back. No employee was helpful nor did they try to remedy the situation. Now I have to go to other Steve Maddens to see what I like.
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October 2023 by Ana Cervantes
Very good prices!!
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June 2023 by Marjorie Leon
I Had a Horrible experience with an online order. I called customer service several times to no avail. I was charged $30 for overnight shipping. The shoes arrived 5 days later and I was disappointed as it was a birthday gift. Customer service did not resolve the issue as it was from India and they didn't speak the language. I stopped by to ask a couple of questions. The store manager came out of nowhere to the rescue! He was amazing, resolved the problem at the store level. I will definitely shop at this location again.Thank you corporate office for hiring him!
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April 2023 by Gisel Negrete Rubio
Darlynn was extremely helpful and understanding with my return. She made everything seamless (:
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September 2022 by 123 EL
Every worker in the store was amazing. However, there was an employee in tiny shorts, and a see-through mesh body suit. I understand everyone wanting to express themselves through fashion. However this is still a store. If he was another shopper I wouldn’t care. But in this context it felt very unprofessional and inappropriate.
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July 2022 by Harbi Fenerli
They have really good deals.
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May 2022 by Natasha W.
We went in the store. Was greeted almost immediately upon entry with a genuine "how May I help you?" Staff immediately located the shoes we were interested in. They worked as team to ensure we were satisfied. Shoe was a perfect fit for my sons short but thick foot. Salesman checked the shoe to ensure display shoe was gently used. Satisfied customers!
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December 2021 by Drew Copeland
Staff was extremely helpful!
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December 2021 by Israel Alonso
Nice boots
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December 2021 by Ariana Perez-Cantu
Two women asked if I needed any help as soon as walking into the store, but when I asked about women's oxford shoes they gawked, didn't know what I was talking about, and said that they don't make oxford shoes for women but offered me men's sizes instead. I thought it was pretty odd that shoe store employees didn't know about these shoes. That aside, this store was neatly kept and employees correctly wore masks.
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November 2021 by Nathan Running Rabbit
Best place to shop
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May 2021 by Susan Merz
I found a great pair of leather boots on sale for $22. SCORE!
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January 2021 by Ariana Cantu
Two women asked if I needed any help as soon as walking into the store, but when I asked about women's oxford shoes they gawked, didn't know what I was talking about, and said that they don't make oxford shoes for women but offered me men's sizes instead. I thought it was pretty odd that shoe store employees didn't know about these shoes. That aside, this store was neatly kept and employees correctly wore masks.
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October 2020 by Yuliana G.T
Good experience ,store with beautiful selection & great staff (Maxwell,& a very nice lady , which I didn’t catch her name:)