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September 2024 by Dorothy Jenkins
Therion Mitchell is awesome purchased all three Hyundai Santa Fe from him and a Genesis GV80. I have a 2023 now. Easy hassle-free purchase.Great prices. Ask for Therion (Bubba).
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September 2024 by Devkirn Khalsa
They did the work. Their help solving the problem of the dead battery was wrrk. Taking 24 hiurs to verify a 12 v battery was dead in a less than 6 month old car was way too long. Take the battery out and replace it then do the tests, dint make me wait while you decide what i akready know..it needs to be replaced. Yes finally they replaced it and it took 10 munutes. Do better Hyundai with a very expensive car.
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September 2024 by Daneya Wiseman
Service is impeccable. Upgrade every four years.
They deliver the new car to my driveway and drive the trade in back to Austin. Customer for life !
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September 2024 by Ty Mckaskle
I would avoid this dealership and go to another family owned business just a short drive out of town. I have amicably tried to resolve this issue with not only the dealer but Hyundai USA as well to no avail. Will be updating with results as I escalate the issue. Below is the timeline of a blown tranmission in a new vehicle I paid over $50,000 for at South Point Hyundai in Austin.
**July 12th**: I test-drove an XRT at your dealership, intending to purchase it. During the paperwork process, the manager on duty, Jared, suggested I take the XRT on the showroom floor because "he could give me a better deal." Despite this, I still paid the full MSRP, plus an additional $600 for accessories, amounting to almost $46,000 out the door. This was after being lowballed on my trade-in for $5,000, which has now been listed for $12,500 despite your claims that it would have to be auctioned. After finalizing the purchase, I was informed that the vehicle needed an "update on a transmission recall," making it unavailable until later that evening.
- **July 13th**: At 9:55 am, I messaged Sanjiv about transmission alerts that appeared the morning after the purchase, with only 70 miles on the vehicle. These alerts were flagged the day of purchase. Sanjiv called back at 10:35 am, dismissing my concerns as an effect of the update made after purchase and assured me there was nothing to worry about with the transmission.
- **July 29th**: I messaged Sanjiv again upon receiving another recall notice, this time for the wire harness. Given the severity of the recall and the fear of airbag malfunction, I was concerned about an upcoming road trip. I didn’t receive a response until the following day, advising me to speak with the service department, which was booked for two weeks. Consequently, I took the trip as planned.
- **August 16th**: I brought the vehicle in for multiple issues: audio connectivity problems, shift knob malfunction, transmission grinding, and the wire harness recall.
- **August 19th**: was called by Rocky my service manager and told the Transmission needs to be replaced. I initiated a case with Hyundai USA for a Lemon Law Buy Back due to the unresolved issues and safety concerns.
- **August 22nd**: I received a call from Chris about a potential deal to switch to a hybrid. However, I was offered only $38,000 for the vehicle, which I had purchased just over a month earlier for $46,000. This would require me to roll the $8,000 deficit into a hybrid limited vehicle, with an additional $11,000 to finance at a higher interest rate, despite the new vehicle only having a $2,000 higher MSRP.
-**August 23th**: When in to discuss whether there was legitimate offer to make situation right. Jared the manager gaslit me and took me to speak with everyone except Jim the Gm. I left due to lack of time and he said he would do what he could to make it right. Only to call make and make sure I was certain I wouldn't finance negative equity on a month old new vehicle I bought from them.
- **August 26th**: I was informed by Hyundai that my Lemon Law Buy Back claim was rejected. Despite this rejection, I have documented evidence from your dealership showing at least 18% depreciation on the vehicle, and it is uncertain how long it will take to have the issues resolved. Consequently, I opened a Lemon Law complaint case with the Texas Department of Motor Vehicles.
I will not be the one to roll over, and will be fighting for a Buy Back on this defected vehicle. Save yourself the Hassel and headache and buy from a dealership with ethics.
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September 2024 by Marc Ramin
I am very disappointed with South Point Hyundai.I brought my 2013 Sonata in for warranty work. I purchased a certified pre- owned wrap vehicle service contract when I purchased the vehicle.
The fuel gauge had been working off and on for the last few years. A few months ago the check engine light came on so I went to an auto parts store and got a diagnosis. The diagnosis said the fuel level sending unit needs replaced.I looked at my warranty and the level sending unit is covered. So I scheduled an appointment at South Point. I brought my car in and they did a diagnosis and and turned the check engine light off. They said it's not covered under warranty unless the light comes back on. I left the vehicle there for ten days and they claimed they drove it 60 miles and the gauge worked and the check engine light never came back on.I wasn't five minutes into my drive home and the fuel gauge malfunctioned but they said the check engine light had to come on for them to look at it again. The diagnosis cost me $520.00 which they said would have been free if they did the warranty work.
I would suggest not to purchase the pre-owned wrap warranty because they won't honer it.So basically I paid $520 to have my check engine light turned off. I did call warranty complaints and I'm anxiously waiting to hear back.
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September 2024 by Christina Francis
I had my car towed to the dealership for another power train issue. I’m thankful for the work being done but there’s never a timeline of when things will be ready and you just get a surprise call that it is ready. Just wish there was more specific timeline given in the beginning.
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September 2024 by Rachel B
Very fast and friendly! I love my Hyundai and this dealership is great
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September 2024 by Prashant Sheth
Service was timely and courteous:-). I had a recall part and they ordered and installed it quickly and with a smile. Thank you
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September 2024 by Richard Nicolai
Long wait time, unclear process!
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September 2024 by Samuel Ingram
More of a 4.5 rating. Josh in Sales took care of us. Asked us what we were looking for and let us take a test drive. Told us about the car and didn't spend time trying to talk crap about other dealerships that we had plans to visit. We actually got in our car and looked up the next dealership. My wife and I agreed we didn't need to go any further and decided to purchase. The only issue we had was a defective light which was fixed but it took a day to get it done. I would definitely buy here again!
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September 2024 by Jeffrey G Estes
Took an hour. Nice surprise and everyone was so nice. Some homeless looking man kept coming into the waiting area and would get snack and coffee packets and then leave. Lol
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September 2024 by Aaron Ramirez
Josh made our experience a good one. No pushy sales tactics , everyone was friendly and helpful. Will definitely recommend to everyone.
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September 2024 by Michael Ramirez
The whole process was amazing!!! The team at South Point Hyundai are second to none!!! Thanks so much!!! I give you 5 stars!!!
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September 2024 by Larry Smith
Run from South Point Hyundai Service Department. Biggest bunch of incompetent people under the leadership of a service manager that will not return calls. They break more than they fix.
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September 2024 by Harold Mindlin
Outstanding service, great communications, driver was there when scheduled. Harley the service was fantastic.
