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February 2023 by Web Niccum
Oak Hill store staff are extremely helpful. Even seeking out industrial products was successful. I have gone to other SW stores with lesser customer focus. This Oak Hill location is excellent.
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February 2023 by christian Hulot Sage
I've been dealing with Alexis at the counter very nice guy very very professional and the 1st time a paint store can match the paint perfectly and that was Alexis extremely impressed the whole time I've been in Austin 30 years I've never had somebody matching the paint perfectly. It's worth the money compare to the department store
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November 2022 by Judi A.
I wish I could give a zero. I was getting a small remodel done when it was discovered I was going to need a paint touch up along with a separate project I was doing so I thought I take care of both. I went to Shervin-Williams on Hwy 71 and thought this would be something easy and I told them I was short on time. They did not have a record of the paint I purchased for my project which was touching up cabinets, so I handed them the sample for my wall and told them I needed the smallest amount they had. I thought they would be getting this paint ready while I looked at cabinet paints and tried to figure out the color, but they didn't, so it was still not started when I picked out two samples for the cabinets. The salesperson said it was $10 a sample and I said fine since I wasn't sure which one would match. That is when I noticed they hadn't even started my other paint. The salesperson started wandering around the store, picked up some paint and then kept wandering. Apparently, he had misplaced my sample and it took time to finally find it under a box. Once he found it, he started to match it and apparently didn't get it right the first time, so I had to wait for a second batch. It took at least a half an hour to get this all done. My sales were totaled, and I was kind of floored by the cost, but I need to go so I took it and ran. Come to find out, that quart of paint I got was $30. He cared to ask me about the $10 samples but not the cost of the quart. My bad for not asking but I never thought that small amount of paint would cost $30. I should have gone anywhere else, but Sherwin-Williams and it would have been cheaper. The salesperson seemed not to care, did not have any sense of urgency even when I told him on was on a timeline and then gave me this incredibly expensive paint in which I used less than a fourth of it. I will NEVER go back, and I will NEVER hire someone who recommends that I use them.
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September 2022 by Jason Mann
Good service but make sure you get a discount because their paints are eeeexpeeensiiiive.
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December 2021 by Cliff Yu
Fernando at Oak Hill location was very friendly and helpful
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October 2021 by Anna Naumann
Nice professional group of men that were willing to help.
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August 2021 by Barbara Robin
Helpful professional service.
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June 2021 by Deidre Craft
I didn't buy paint this time but they were super helpful helping me pick out shades for the painter.
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June 2021 by Tony B
I had to stand in line for close to an hour surrounded by 5 people in the store not wearing masks, including the employee working the counter. All this time I’m staring at a large sign in front of everyone that says, “Masks required for entry.” When the manager finally came out to help service the crowd, I asked him why the mask requirement wasn’t being enforced. He just shrugged his shoulders, and I left.
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May 2021 by Josh Lasalle
these guys are great at color matching, they're always in a great mood.
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March 2021 by Mindy Gehring
Stopped into the store just for paint, but walked out feeling confident I made the right color decision and had the right tools for the job.
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January 2021 by Jessica Anne Aradan
Helpful staff and they work fast.
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December 2020 by Anthony Bechem
Great service and great products!
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November 2020 by Ade Forte
Great staff and excellent paint
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November 2020 by Cathey Reynolds
Sales people in store are friendly and knowledgeable about their products. I like the personal attention that you get as opposed to the big box stores.
