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February 2024 by Allison L.
Phil just helped me with a paint-matching conundrum and gave me the best customer service I've had in any kind of store for a long time.
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February 2024 by Sarah
Nicole was incredibly knowledgeable and helpful definitely coming to this location again!
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June 2023 by April J.
I've been to this store a few times but yesterday had to be one of the most infuriating. I went in with prior paint cans from their store to ensure a match. Jay never greeted me but just asked what I needed. He immediately told me that they don't make that paint anymore and it wouldn't be a match. I told him to give me what he had and he disappeared to the back for 15 mins. He finally came back out to tell me they only had 3 cans. I told him 3 cans was fine. He told me if I wanted to get the 4th can I could go to another Sherwin Williams (vs him trying to solve the issue for me). In the meantime I watched all of them treat male contractors with respect and have them get immediate service. I swear he was back there long enough to have lunch while I waited.
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April 2023 by Michelle Gallas
Great store. Incredibly helpful staff.
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March 2023 by Michael Hospod
I came in early on a Sunday morning with a multitude of questions regarding product types for different paint codes I had collected from our builder. Jay greeted me 1st thing and did a great job sharing his experience / expertise in providing the most likely sheen or product type the builder used. I really appreciate him taking the time to answer all my questions with detailed answers / justification. Thanks Jay! ??
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February 2023 by Rusty P.
This was the nicest Sherwin-Williams I went to all day. 78744 had the slowest service, 78757 was slow and disorderly, but 78756 was the least slow, and the kindest.
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January 2023 by Carol Scott
Perfect at matching paint color. Great, cooperative staff. Very efficient. Highly recommend.
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January 2023 by Jon Bailey
Great store with helpful staff. I'll go there for all my paint needs.
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January 2023 by Karen White
Durable, high quality products and professional, knowledgeable and friendly staff!
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January 2023 by Alexander Okpisz
Very helpful in mixing up some paint for me.
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August 2022 by Meggie Rock
Staff mixed a different brand of paint than what I requested. They claimed what I had requested was out of stock (didn't bother asking if a sub was okay before mixing it) and told me it was basically the same as what I requested (it's not). I should have just been rude and told him to throw it out, but I trusted what he said and bought it. When I determined it wasn't going to work for my needs and called back a couple days later to see if I could get what I originally asked for instead the sales person claimed what I asked for hasn't been out of stock and there's nothing they could do to. My fault for trusting what a "paint specialist" told me I guess ?♀️
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March 2022 by Sara Rice
I love Sherwin Williams! They always come thru for me. Owen (at the Burnet location) is extremely helpful and professional!! Highly recommend.
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December 2021 by Rene Andre
the Sherwin Williams store on Burnet in Austin is great. Friendly knowledgeable staff and customer service oriented.
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October 2021 by Tony Emerson
This location sucks. I have been waiting here for 20 minutes to pick up an order I made over the phone hours ago
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August 2021 by Mike Dolan
Great in-store help - knowledgeable and nice. Factor in wait times, they don't staff the store with enough people on weekends.
